Server Not Found for me, but others join?

[wise sage]

Hello! I have the common problem connecting to a Nitrado server, but a couple friends have been able to join successfully. My ID is 12270667

Thank you!

[winter path]

Hello!

very sorry to hear that you are havin issues acessing ntirado server, we have nitrado representatives here, but i first would like to do ask you to do one thing for me please

Win + R - Enter "cmd"- press Enter

and paste these thees links in there (one by one, pressing enter after each time you enter a string) and show me screenshots afterwards:
curl -i https://r5coopapigateway-kr-release.windrose.support/ping
curl -i https://r5coopapigateway-eu-release.windrose.support/ping
curl -i https://r5coopapigateway-ru-release.windrose.support/ping

[wise sage]

thanks for the quick reply!

[winter path]

Okay I see it, do you mind telling me where are you from and which ISP are you using?

[wise sage]

sure! california (probably nearest Los Angeles for reference) and comcast/xfinity

[winter path]

<@&1494048605265465539> if you are available right now, can you please try to assist here. (very common situation to the previous person, same location, same ISP)

[winter path]

while we wait for Nitrado people, do you know if your provider has any apps or web services where you can see websites that are blocked for you?

[wise sage]

i'm finding a "url block verification" page where you can check URLs individually

https://spa.xfinity.com/check_url_status

not sure if this is helpful but came across this too:
https://www.xfinity.com/support/articles/list-of-blocked-ports

that's all i could find other than random forum posts

[willow lava]

Hello! Currently having a high volume of requests. I'll be reviewing your service and give you an update as soon as possible. I really appreciate your patience.

[winter path]

@wise sage hello agian. I wonder if you have a minute>

WE are in progress of figuring out how to eliminate problems such as the one you have encountered an could use your help a little bit.

Can you please ping two more links for me:
curl -i -v https://r5coopapigateway-kr-release-for-review.windrose.support/ping
curl -i -v https://r5coopapigateway-kr-release-for-review-a.windrose.support/ping

[wise sage]

sure!

first is currently hanging here:

here's the 2nd:

1st one finished:

[winter path]

got it thank you very much

hope <@&1494048605265465539> will come here soon and will eb able to figure out something. My bet is if you pick a serve that is a bit further away from WEst Coast it should be better... it will relay to a different match making service and chances are you will be able to connect.

we have two "matchmaking" services one is in Soul and one in Frankfurt, it picks one that has better ping, and it feels like for this particular service Soul was prefered, and you are blocked from accessing it. Though as your pings show, you can get access to to EU, so my assumption is that if the server you pick will have better ping to EU then to South Korea, it should work for you.

just a random test:
can you try to connect to this server please?
4fc7c0ed

[fading swallow]

so i have a ticket open about this as well and i can connect to the server invite u put up here

[wise sage]

where are you located?

[fading swallow]

Im in BC Canada

[wise sage]

it did find that server @winter path

[winter path]

@fading swallow can you ping me on your thread please> i can not find it I will try to be there shortly

[fading swallow]

done

[winter path]

This is also a Nitrado machine, so I belive once they come, they will be able to find a server for you that works. We meanwhile trying to reach out to xFinity to try to get that ban lifted.

[wise sage]

awesome thank you for your help!

[winter path]

also... if it's not a big issue for you. do you hink you can file a support ticket to xInfinity?

with such text:

Hello,
I’m experiencing connectivity issues with an application that uses STUN/TURN for network communication. It appears that this traffic may be blocked on your network.

Could you please whitelist the following:
– Domain: *.windrose.support (specifically https://r5coopapigateway-kr-release.windrose.support/)
– Port: 3478
– Protocols: UDP and TCP

This is legitimate application traffic and not malicious.
Thank you in advance for your help.

[wise sage]

fyi i was curious

[winter path]

yeah I check it there too

[wise sage]

ticket sent

[winter path]

we are tryiung to reach out the them but no luck so far, may be they will react to their customer more swiftly

[north sleet]

Hi. I am hosting my own server and we all connected to it yesterday and can not connect today. Sorry if this is a repeat but the other 10 games/servers that I am hosting are not having any issues. Willing to answer questions if it helps. Agian, sorry if this is known with this patch or something. 😉

[winter path]

36 hours geeze

[winter path]

Good day sir! Can you please create a separate thread I will try to get to you as soon as possible. Even thoug the problem may sound similar it may be ver y differnt. Thank you!

[north sleet]

You got it. And you have your hands full so no urgency at all. Want to be respectful.

but ...

I can just wait. 🙂

[winter path]

I'll see what i can do here

[north sleet]

@winter path Was able to make a post. Thank you