#Server not found

1 messages · Page 1 of 1 (latest)

night sinew
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I bought a server on Nitrado and I can't find it with the invitation code. Error message: server not found.

ID Nitrado : 19024967

real sequoia
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Hello @night sinew.

Is this about the new test server that we assigned to your account?

night sinew
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Yes, exactly. Since the problem is not the same as in my other ticket, I took the liberty of creating a new ticket for this different issue.

real sequoia
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Thank you, just wanted to confirm since the latest server you purchased is the one from April 14th.

I'll do some adjustments to the backend of the test server we assigned to your account, in an attempt to resolve the connectivity issues, I appreciate your patience.

night sinew
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Ok thanks

night sinew
real sequoia
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We are currently experiencing a high volume of support requests. Please rest assured that as soon as I have any updates regarding your request, I will get back to you.

There is no need to repeatedly ask for updates, your requests have not been forgotten and are being handled as quickly as possible.

We appreciate your patience.

real sequoia
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Your server is now being restarted, please try to join once it is fully started and let us know how it goes

night sinew
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Ok, when i see on my web interface that my serv is on i'll try it

night sinew
real sequoia
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Your save from the original server uploaded to this test server, right?

night sinew
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Normally yes, Alexis took care of it.

real sequoia
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Well, this would be the reason why this test server is neither working

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There is an issue with your original save itself

night sinew
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I don't really understand why, because we were playing, the server restarted by itself, and we've had this problem ever since.

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So what can we do to recover our server? Or at least restore a backup from just a few minutes before the bug?

real sequoia
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Most likely because of the current early access of the game, it is common for corruption issues to occur in these cases

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The available backups on your server can be seen on the Restore Backup option on your server web interface, the time stamps on them are based on the Germany time zone

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There are no other backups available besides the ones that can be seen there

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Restoring a server backup could potentially resolve the issue, but I understand since yesterday that you don't want to lose any progress, so our team of specialists have been reviewing the possibility to recover your save without having to rollback or completely reinstall

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And that is the situation up to date, it is still under review

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At the moment, we still do not have a definitive answer

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But we have seen symptoms of a corruption issue

night sinew
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Okay, thank you. I'll try restoring an older save from before the bug appeared. Oh well, never mind the 10 hours of lost gameplay. I'll get back to you to keep you updated on the situation.

real sequoia
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You're welcome

night sinew
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Should I wait for you to find a solution, or should I try restoring a backup from before the bug?

real sequoia
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That decision is up to you. You can either wait for a definitive update on the status of your save, although recovery is not guaranteed, or proceed with restoring a backup.

Additionally, you can manually create a backup of your current server files by connecting via FTP and downloading them to your computer. This allows you to preserve the current state before attempting a backup restore

night sinew
real sequoia
night sinew
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Ok thanks ! I comeback here later to give you more informations

real sequoia
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We have uploaded your save to a different server now, can you please join it and let us know if your progress is there?

Inv code: d76e1221

Password: 4jTRvbJF

night sinew
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Ok i try to connect at this server

night sinew
real sequoia
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Alright, thank you for testing that!

night sinew
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Do i have to do anything else ?

real sequoia
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No, just wanted to see if that server was working with your original save

night sinew
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Ok ok
Do you think it will be possible to recover our server with our farm, our house, ...?

real sequoia
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I'm not sure, I wish it would be possible, we would do it for you in no time. But as mentioned, that is still under review, as soon as I have an update on that, we'll let you know.

night sinew
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This might be a silly question, but do I need to create a new Nitrado account, and then you can transfer my server to that new account? I don't know if that's possible or not.

real sequoia
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That would not make any difference

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The issue is not linked to your account

night sinew
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Ok ok i see

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I'll wait a little longer before restoring our old backup then

night sinew
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Can i try to restaure my last save before the bug @real sequoia ?

real sequoia
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Yes Toran, as mentioned, that decision is up to you

night sinew
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Since you asked me to test another server, I didn't want it to cause any problems if you were working on my server.

real sequoia
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No, don't worry, your main server with the original save is untouched while we were waiting for updates on the status of your save

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If you don't want to keep waiting and restore a backup, that is up to you

night sinew
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Okay, I preferred to ask to be sure. I don't plan on playing tonight, so I'll wait until tomorrow. If there's no solution, I can restore the save tomorrow evening.

real sequoia
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Perfect then, thank you for your patience

night sinew
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Hi, I don't know why my other ticket disappeared. I'm still having the server restart loop problem and I still can't access the "backup" server because it says "server not found".

night sinew
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I restored a backup from before the bug to see if the server was working. Indeed, with this restoration, the server is working fine, but I've lost 10 hours of work on it. Also, there's no guarantee that the server will be working several hours later. However, this confirms that a file is corrupted. Is there any way to fix this corrupted file problem, or is it a lost cause? @mortal swan (sorry you'rre the only one online)

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I don't know if i have to @ someone else, sorry for spam, maybe @plucky summit

naive hamlet
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Apologies on the delay. I'm in contact with our team. They are still working alongside the studio to try to investigate this issue further.

Though, as an idea since an update just dropped. One thing we could try is to stop the server that is restart looping and have it make a new world temporarily. If it starts with a new world it then have the new patch and afterwards we could try loading up the main save you have.

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If you'd like to try that let me know and I can get that done for you.

night sinew
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I think there are two possible solutions: either you can repair the corrupted file so we can recover our save file as it was, or I have to restore the save and replay the 10 hours of gameplay, but am I sure that this save won't corrupt another file? I don't know.

mortal swan
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Hi @night sinew!

Let me share some background info to help you with your decision: We are seeing some reports about corrupted save games, but they are very rare compared to the number of servers we are running. Our current working theory is that this is more likely to occur as a result of a game server crash, but we have no definitive findings yet.

From my personal point of view it is unlikely that your backup save file is already "bad" in a way that would trigger a corruption later. Corruption is much more likely to occur in situations like the game server crashing while its currently writing its save.

On the other hand, I would say that the chances of "repairing" such a corrupted save file is low. Because it typically means that data is missing from the save, and there is not really a way for us to retrieve those missing parts.

I personally would recommend to pick up at the 10 hour mark again. The alternative would be to wait for an uncertain amount of time for something that might not even restore your previous progress.

night sinew
mortal swan
night sinew