Hi I have gone through Nitrado and purchased my own server when the game released I was able to join the server. Then Kraken put up a hotfix update. After I did the update I have not been able to join my own server. I got fustrated, requested a refund from Nitrado. Went and purchased a Server through Gportal Created a new world and still not able to join the New server I just put up. Had done it all Game verification, Uninstalled, Deleted folders, checked windows update, checked my graphics I have tried everything. All I get is the Menu select to join my server, It then goes to Loading screen then either puts me back to the Menu or Closes my game. And to make it worst my community member are able to join the server no problem!!!!!!!!!!!!!
#Unable to join my own server
cinder fulcrum
valid mirage
Good day sir, very sorry to hear that you are having issues.
Can you please tell me if you are able to get into an Offline world okay?
cinder fulcrum
Yes I can get into and solo and also Host a game with no problem the only problem I am having is joining a server I have created
valid mirage
can you do this for me please, so I can get more network context:
Win + R - Enter "cmd"- press Enter
and paste these thees links in there (one by one, pressing enter after each time you enter a string) and show me screenshots afterwards:
curl -i https://r5coopapigateway-kr-release.windrose.support/ping
curl -i https://r5coopapigateway-eu-release.windrose.support/ping
curl -i https://r5coopapigateway-ru-release.windrose.support/ping
cinder fulcrum
Ok
valid mirage
also can you please tell me where are you from?
cinder fulcrum
USA
valid mirage
can you tell me the name of your ISP please? isn't it Spectrum by anychance?
cinder fulcrum
Yes spectrum
valid mirage
okay... for some reaons Spectrum has added our domain to balck list.
They should have an app that is called Security Shield.. or Spectrum Shield... something like that
if you can go tehre and remove the block from windrose.support it should work fine (fingers crossed)
cinder fulcrum
Where can I find it
sinful carbon
Hi, I have the same issue too. My mate hosted on Gportal. 3 of us. 2 of them can join, I entered, did the initial boat cutscene and after that it just kicks me out
1 of them started playing a bit before hand (shares ISP with me) another guy started brand new.
valid mirage
Hi, I have the same issue too. My mate hosted on Gportal. 3 of us. 2 of them can...
Hello Komrad Katnip, if your ISP is not Spectrum can you please create a different thread please, i will try to get back to yo ushortly
sinful carbon
Hello Komrad Katnip, if your ISP is not Spectrum can you please create a differe...
alright sorry about that
valid mirage
Where can I find it
give me a second, try to find it
cinder fulcrum
Sorry I have Summit Broadband
valid mirage
okay then it coudl be a different issue
b5a4ad90
Can you try connecting to this server please?
valid mirage
okay got it.
do ytou happen to use any VPN services? If you have one can you try to connect while it is on?
cinder fulcrum
I had a LvL 4 character was able to Local Host but could not join the server. completely gutted all my windrose files installed again and I get the same result. No don't have a VPN
valid mirage
can you do this please:
Win + R --- cmd --- netsh interface ipv6 show prefixpolicies --- enter
and who me the screenshot?
cinder fulcrum
When you did the Hotfix update thats when all this happen so don't know if it had to do with the update and it changed something. Ok give me a sec
valid mirage
When you did the Hotfix update thats when all this happen so don't know if it ha...
are you not able to start a game as host anymore?
cinder fulcrum
I can do local Host and Solo just can't join the server I purchased!!!! Everyone else in my community are able to get in no problem
The serve is just not letting me in for some reason
The server is running through Gportal
valid mirage
let's try to do a few things, and then try to summon a Gportal rep here
cinder fulcrum
This is what I get when I ping the server
valid mirage
can you please try to do this?
reg add "HKLM\SYSTEM\CurrentControlSet\Services\Tcpip6\Parameters" /v DisabledComponents /t REG_DWORD /d 32 /f <-- here's the line
it should increse priority for IPv4 for Windrose
valid mirage
DO you hink you can check your router settings and see if windrose.support got banned there?
cinder fulcrum
Can you walk me through that
valid mirage
all routers have differnt ui and how to access them.
some have apps, if your ISP provided you with an app that you use to controll access it could be htere somewhere.
But we can try:
Open your browser
Enter your router IP (usually one of these): 192.168.0.1 or 192.168.1.1
Log in with your router credentials
please let me know if it works for you
cinder fulcrum
ok trying to pull it up now
valid mirage
if you manage to get in try to look for something liek "Security \ Blocked access \ etc." and look for windrose.support
cinder fulcrum
I don't have anything blocked
valid mirage
okay...
cinder fulcrum
I see security but nothing that says block
valid mirage
can you please launch the game, try to connect to a server and provide me with logs after you get disconnected
pale jasperBOT
cinder fulcrum
Ok
valid mirage
it may also be a good idea to fill in a G Portal ticket.
@soft moon if you are here can you please try to assist on G POrtal side?
cinder fulcrum
Ok Here is a screen shot so you can see that there are 2 people right now in the server
If you need the hole file let me know
valid mirage
yes, please send me the whole file please
cinder fulcrum
valid mirage
thank you
I don't know if @sue can answer here, can you please submit a g portal support ticket please? so they are aware fo the issue
cinder fulcrum
So I just looked for Server for the Logs Folder I don't have one there
valid mirage
that's fin I only need the log from your client
while you wait for g portal support, if you don't mind you can try to install this: https://one.one.one.one/
it helped alot of players who had similar connection issues, it's something like a VPN service
valid mirage
keep fingers crossed
cinder fulcrum
There was a long Loading screen but brought me back to the Menu
valid mirage
:(((
cinder fulcrum
Oh wait tried it again and now i'm in
valid mirage
geeze
alright, very sorry for the inconvinience and that you had to look for an alternative software to get into the game, hope it would hold up for you and you would be able to play the game. we are going to investigte this issue and hopefully find a solution in the nearest future!
cinder fulcrum
I'm gonna send you this just in case so if there is something you can see to fix. I hope I can help
Thank you so much!!!!!! If you are one of the Devs, I will say you have made a great game and I do hope you continue to add more. Looking forward to future content!!!!!
Question is there any way in my server I can advance my character to where I was. Since I deleted my highest character trying to figure out my server issue
tranquil nebula
its probly that hotfix they pushed frist day aperntly most ppl had no problems - then patch - ended in problems
cinder fulcrum
Like an admin command
tranquil nebula
i cant even connect to the world i have "local network" ...
cinder fulcrum
it helped alot of players who had similar connection issues, it's something like a VPN service (edited)Thursday, April 16, 2026 7:29 AM
tranquil nebula
that really dont work inside the local netowrk
cinder fulcrum
Oh yea no I have my own server
tranquil nebula
me to
but yea like i was saying the 14th ppl had no issues all was good supdly a patch got pushed out now all these connection problems
cinder fulcrum
What I am thinking is that patch got put out and peoples IP got banned
tranquil nebula
personly i think it has a refused connection/flood error "crash"
cinder fulcrum
@valid mirage or @soft moon Question is there any way in my server I can advance my character to where I was. Since I deleted my highest character trying to figure out my server issue
valid mirage
Question is there any way in my server I can advance my character to where I was...
hey, If you have deleted the SavedProfiles folder while trouple shootign and didnt create a copy, i'm afraid you character is gone :(((
can you look in the Recylce Bin if you deleted it manualy it could still be there?
valid mirage
personly i think it has a refused connection/flood error "crash"
Good day sir! I'm very sorry to hear that you are also encountering issues. DO you happen to have a thread with your problem so I can take a look>
valid mirage
Where would I have to look
DO you see any folders like Saved, or SaveProfiles in there?
valid mirage
just open that r5 folder in trash bin and send me a screenshot what's sinde don't go too deep yet
tranquil nebula
Not possible to see in trash bin folder without restoring it
valid mirage
Hello @tranquil nebula ! I wonder if yo uhave created a separate thread where I can try to help you with your issue. I might have missed it.
valid mirage
could this be it
@cinder fulcrum if my help with assisting in restoring your save is still needed please ping me whenever you are ready. Thank you!
cinder fulcrum
I am still looking but thank you