Nitrado Server Looping - Reinstall and all progress lost

[novel glade]

Server corrupted saved gameplay. Noted on server logs being the difference between older backups and latest 300kb vs 5mb. Was told to stop server. Wait and reboot. Nothing worked. Was told to try backup from older backup file. Did not work. Last attempt - I reinstalled the game on the server. LOST A DAY OF PROGRESS #1.

The server loses it's configurations and forgets it's name and password. Great.

Additionally- all progress still considered checked off even after reinstall on server. Which means we lose ALL item progress even though we don't have any of the items in our inventory. All storage and world map lost.

Fast forward a few hours... server decides to completely disconnect mid battle with a boar. Kicks us all off. Goes into a perpetual server loop.

IF I LOSE ALL PROGRESS AGAIN, WE ARE DONE.

mcfrazieriv
User ID: 10082154

[zinc phoenix]

Hello @novel glade You have a ticket submitted, right?

[zinc phoenix]

I've cheched your server and fortunately is currently started, if you still need assistance, please, let me know

[novel glade]

Well... server is offline again - not found with invite code.

Worst part of this- we kept our character progress but lost all of our gear from the chests. The way the game operates, all chests don't reset when you reinstall the game and reboot the worldmap. So you lose all the items in your storage as well as your base.