crash

[pale plank]

the game crashes to the main menu when you connect to a friend's server

[sturdy tangle]

Do you use any mods?

Also need more details on where server is hosted and what exactly you see

[pale plank]

no, we don't use any modifications, we play from Russia, and when someone logs in, it takes us back to the main menu.\

[sturdy tangle]

Can you please give me server logs?

[pale plank]

how

[compact quest]

BUG REPORTING GUIDE

Please share your (1) game logs, (2) saves, and (3) DxDiag — they are essential for diagnosing and fixing bugs.

(1) HOW TO FIND LOGS

Game logs are located here:

C:\Users\%USERNAME%\AppData\Local\R5\Saved\Logs

Server logs are located here:

R5\Builds\WindowsServer\R5\Saved\Logs

To get there, open Steam, find Windrose in your library, right-click it, then go to Manage → Browse local files. From there, archive the files in the Logs folder and share them with us.

Please name your logs in a way that describes the problem, for example: Crashedwhile_fighting_Dodo.log

(2) HOW TO FIND SAVES

Your saves are located here:

C:\Users\%USERNAME%\AppData\Local\R5\Saved\SaveProfiles
Please close the game before archiving your saves!

If you are playing on a dedicated server:

• Stop both the client and the dedicated server.
• Find and archive your server logs and world save.

Dedicated server logs are located here:

R5\Saved\Logs

Dedicated server saves are located here:

R5\Saved\SaveProfiles

To get there, open Steam, find Windrose Dedicated Server in your library, right-click it, then go to Manage → Browse local files (or go to the folder where your Windrose Dedicated Server is stored).

Please close the dedicated server before archiving your saves.

(3) Please also include your DxDiag report

This is your PC specifications in .txt format:

• Press Win + R.
• Type dxdiag and press Enter.
• When the tool opens, click Save All Information.
• Save the .txt file and attach it to your report.

(4) Any additional screenshots and/or videos are HIGHLY appreciated!

[sturdy tangle]

Server logs are located here:
R5\Builds\WindowsServer\R5\Saved\Logs

Game folder\R5\Builds\WindowsServer\R5\Saved\Logs

On hosts PC

[pale plank]

when I launch solo on my server, everything works fine, but as soon as my friend tries to connect, the game freezes and he's thrown back to the main menu

[sturdy tangle]

Wait, so does server crash or yout friend can't join?

[pale plank]

1 second

what kind of logs do you need?

Our specific goal is to connect to each other in the lobby.

And we observe two different behaviors ->

If I enter my friend's server:
I am kicked out of the server in the lobby

If my friend enters my server:

When my friend connects to me, it causes my game to completely crash

If you need a friend's logs -> it is possible to download his logs at once.

Also, if necessary, I can describe the specific steps of reproduction.

I think I've already seen support for this topic, and my friend has a similar situation.

[sturdy tangle]

Can I get YOUR server logs please? I need to have a look into why connection crashes.

SteamLibrary\steamapps\common\Windrose\R5\Builds\WindowsServer\R5\Saved\Logs

(Path is long)

[pale plank]

my logs

my friend was trying to connect to my server, and the game just crashed. It doesn't close, it just says "stop."

but it usually just takes you back to the main menu

[sturdy tangle]

Is this the log from here?

SteamLibrary\steamapps\common\Windrose\R5\Builds\WindowsServer\R5\Saved\Logs

CAn you archive whole folder

[pale plank]

ok

my friend was trying to connect, but his game crashed and his computer froze

[sturdy tangle]

What about your game? did it crash as well?

[pale plank]

no, I was fine this time

[sturdy tangle]

But crashed before?

[pale plank]

but when I connect to a friend's server, I also get kicked back to the main menu and crash the game

[pale plank]

ye

[sturdy tangle]

No, I mean what I'm trying to get here.

Was there any time when you hosted and you, as a host, crashed when someone tried to join?

[pale plank]

the first time this happened, my server didn't crash

[pale plank]

yes

when people connected to me, my server crashed and I was thrown back to the main menu

[sturdy tangle]

Ok, roger

[pale plank]

I really liked the game, so I'm waiting for a hotfix from you!!!

server logs my freinds

[sturdy tangle]

Can you give me also your saved client folder?

Win+R->%localappdata%

\R5\Saved\ there

[sturdy tangle]

And content of these folders if you have any of them?

Client crash logs
%localappdata%\R5\Saved\Crashes
%localappdata%\R5.sentry-native

Server crash logs if you were hosting from client
SteamLibrary\steamapps\common\Windrose\R5\Builds\WindowsServer\R5.sentry-native
SteamLibrary\steamapps\common\Windrose\R5\Builds\WindowsServer\R5\Saved\Crashes

@pale plank

[pale plank]

wait okey

[pale plank]

%localappdata%\R5.sentry-native

this folder does not exist

[sturdy tangle]

Let me have a look

[pale plank]

ok

im wait

[pale plank]

@sturdy tangle The problem has not been resolved after the update.

[sturdy tangle]

Still investigating

[sturdy tangle]

So for now seems it all boils down to two issues.

When you can't connect to each other it looks like our generic connectivity issue

Please check options from our FAQ - https://playwindrose.com/faq/

If you've tried Firewall/Antivirus disable/IPv6/DNS/port forwarding and nothing helps - try using cloudflare warp https://one.one.one.one/, a lot of player reported it helped them, so you may try that out.