Day 2 of not being able to connect to my paid Nitrado server.
My friend is able to connect just fine. I bought this since he and I can't connect to each other.
I managed to get in once for about 10 minutes before being booted.
I've done everything from every article, post, reddit and Google search.
#Can't connect to my Nitrado server
brittle creek
coarse cobalt
Good day sirm we have Nitrado reps here, let me tag them really quick.
But before we do this, can you do the following test for me please
Win + R - Enter "cmd"- press Enter
and paste these thees links in there (one by one, pressing enter after each time you enter a string) and show me screenshots afterwards:
curl -i https://r5coopapigateway-kr-release.windrose.support/ping
curl -i https://r5coopapigateway-eu-release.windrose.support/ping
curl -i https://r5coopapigateway-ru-release.windrose.support/ping
@woven comet do you think you can help here please?
woven comet
Of course
Hello @brittle creek! We'd really appreciate it if you can please perform the test that Drake mentioned, and also please provide me with your Nitrado user ID number so that I can have a closer look to your server
brittle creek
Sure one second
First Link
second:
Third:
User ID: 12924758
heres a overall screenshot
coarse cobalt
okay... it looks like there is a probl;em here you can not reach any of our backend services
during your troubleshooting process, did you check if the router blocked any sites for you?
brittle creek
I bounce between two different Internets, 1 is a mobile hotspot by Cox the second is a mobile hotspot by Mint Mobile(my phone) so i do not have a router to access. I have done everything via my firewalls
coarse cobalt
so you tried both internets and had the same issue on both?
can you please send me your log files
devout wingBOT
brittle creek
Yes. solo just fine. When i do the "host" my friends character loads in and i see "joined world" and then vanishes "left the world"
On the Nit Server i managed to play about 10mins beforen it lagged out, because i couldnt pick anything up, deal dmg to tress then was booted to the man menu. When I try to connect to him via "host a game" im in loading screen, he sees my character join then vansish
coarse cobalt
Can you please send me your log fines please, according to the instruction above? We will take a look
brittle creek
when i copy paste all i get is text documents
coarse cobalt
yeah this folder is tricky to get to
let's do it that way
press Win + R
and paste %LocalAppData% in the window taht appears
brittle creek
thats wat i get
coarse cobalt
cool!
coarse cobalt
thats wat i get
that's what i nned, send me R5 one, and a few closest backups
we will look at them with out tech team to try to identify the issue. but perhaps
@woven comet would be able to see on his side if there's anything posible to do?
woven comet
Hey @brittle creek, I'll be doing some adjustments to your server backend to discard the possibility of performance issues stemming from the server hosting. This will take a few minutes
brittle creek
Listen I appreciate both of you. take your time, im in no rush.
sorry i know you also wanted backups
Backup 1:
Backup 2:
woven comet
I’ve completed the adjustments to your server backend. It is currently running, and I’ve been able to join without any issues. Please let us know if you’re still experiencing any problems @brittle creek
brittle creek
@woven comet How long should connecting take? I loaded up the game, clicked the server entered my password and been stating at the loading screen for 3 minutes
woven comet
<@147058110211555328> How long should connecting take? I loaded up the game, cli...
I was able to connect in just a few seconds, it appears that you're still experiencing connectivity issues on your end
brittle creek
Using Mint Hotspot I can hear the sound effects but never loads in.
Switching over to Cox I hear no sound effects and the second I start hearing the music and waves it boots me to the main screen
woven comet
Have you tried to reinstall the game on your device?
brittle creek
I have not tried. I've verified the files over and over. Should I try that now?
woven comet
Yes, I'd recommend you to give that a try
brittle creek
ok reinstalling now
Same thing. With Cox there's no sound/music and the second there is I booted to the main menu
Mint hotspot there's the music/sounds but I'm stuck in a infinite loading screen
charred hamlet
Hey there @brittle creek , I will continue to assist you with this. In my personal case I have been waiting around 8 minutes before I'm able to join a server, sometimes it takes less time to join.
For how much have you been stuck loading into the server?
brittle creek
Under Cox internet within 2 minutes I'm booted to the man menu.
With Mint Hotspot I'm still in the loading screen since 4:39pm and it's 4:43pm now so about 4-5minutes
I do hear the music and sounds
charred hamlet
Give it a few minutes, and if the issue persists, I would recommend:
Stopping the server, wait for it to stop, go to your config files, and edit the invitation code, try changing the last digit, save the changes and start the server.
brittle creek
Ok I'll try that here in a bit. I'll still wait
charred hamlet
Thanks, keep me posted, please
brittle creek
After waiting as you suggested this is what happened
I haven't done the server thing you suggested yet
charred hamlet
Have you already performed the tutorial? by any chance
brittle creek
Yes my only character is already lvl 2.
charred hamlet
What we could try here is to assign a test server to your account, and if it works as intended and you are able to join, I can help you transferring the runtime to this new server and cancel the previous one, but first try my recommendation, please.
brittle creek
Should I attempt the thing you suggested? I'm on my account and just stopped the server
brittle creek
What we could try here is to assign a test server to your account, and if it wor...
I'm down for anything you have to offer.
charred hamlet
Yes, please, try my suggestion and if it doesn't work we would go with the test server.
charred hamlet
I'm glad! that was after changing the invitatin code, right?
brittle creek
Yeah. After changing the invitation code. Now should I log off and attempt on the other inter connection?
charred hamlet
what do you mean by other inter connection? you have another network? If this is not the main network you use, please, do try it
brittle creek
I use two Internet connection. Cox hotspot and a Mint Mobile hotspot.
charred hamlet
Test them please
brittle creek
Cox: booted me after 2 minutes
Mint: back to infinite loading screen.
Stopped server, changed invite code
Cox: completely closed the game out after 2 minutes of loading
Cox attempt 2: booted back to loading screen after 4 minutes of loading.
Mint: back to infinite loading screen after 10 minutes of waiting.
And between all attempts I do shut the game down fully and reload.
charred hamlet
It might be related to how mint handles the connection to the server, I'm sorry for that
you were returned to the main menu with both networks?
brittle creek
No Cox either force stops the whole game or boots me to the loading screen after 2 minutes
With Mint I'm stuck in an infinite loading screen.
So .e connecting one time was a fluke?
charred hamlet
shouldn't be, it might be related on how the network handles it since my coworker was able to join without issues. Try to stop the server once and modify the invitation code, please.
If it works, then that might be something worth to check deeper
brittle creek
Ok stopping the server and changing the invite code. This will be the 3rd time.
Same thing. Cox boots me to the main screen and mint is back to infinite load screen
charred hamlet
Could you share with me your user ID, please?
brittle creek
brittle creek
I want to play with my friends. You have permission to do whatever you want
We barely did anything on there so if you need to nuke it from orbit and rebuild or start fresh by all means do whatever you want/need to do
charred hamlet
New invitation code and password, could you try it again?
charred hamlet
I'll assign a test server to your account, hold on
brittle creek
Ok
charred hamlet
Try to join the new server in your account, please
77ac5d97 this is the invitation code, and you will find the password on your new service
brittle creek
im getting a "server not found"
i see the server webinterface on your site, its running\
but im getting a server not found'
charred hamlet
one second, I will try to change the invitation code
77ac5d98
try with that one, please, I'm able to see it.
brittle creek
Same issues
Found server, enter password, loading screen for 2 minutes no sound/music, the second the music/sounds plays in booted to the main menu
charred hamlet
Thanks, allow me a moment, I will stop it again.
Could you try again for server with inv code: 77ac5d98
@brittle creek
brittle creek
Nope
Same thing. I restart the game, load it up, connect to server, put in that new invite code, put the password, loading screen, booted to main menu
charred hamlet
Could you try with: ef649e8b
Password: fTbbTg3v
charred hamlet
Give it a try, please
brittle creek
Nope booted to the main menu
With cox there's no music when trying to connect only when it boots
With my Mint Hotspot the music/sounds start immediately but stuck in a infinite loading screen. I'm currently still waiting on the loading screen
charred hamlet
after several minutes you are kicked back to the menu right?
brittle creek
Yes when I'm on the Cox Internet. It's always after close to 2 minutes of the loading screen, I've attempted multiple times just to see if I can force a connection
charred hamlet
Could you test with this server, please:
6ece4eae
Password: dXaA77rp
charred hamlet
I've got some news, that a Germany based server
That person there is probably me
That's*
So I think that the issue is related to your network and how they go around the servers you are trying to join
brittle creek
So what does this mean? Do I have change my servers location to Germany vs LA(Los Angeles in USA)
charred hamlet
Try to disconnect from the server and try to connect again, please
brittle creek
Will do
I wanted to see the lag. Logged off
Ok trying to load in now
Ok loaded in
charred hamlet
So I have a couple of options for you, I can send this service to your account, and you can stay with it, or you can stay with that server while I escalate the others for further investigation. However, our specialized team might need to request some information from your network. For this I might need to contact you via email, the one linked to your Nitrado account. How would you like to proceed?
Its a very strange behaviour you can connect to a German server but to none in US
Just in case, try to connect your origianl server once, without changing your network, please
brittle creek
Ok I'm trying mine right now
I'm fine with whatever, I would love to get this figured out. I don't really plan on ending my service or seeking a refund. I want to stay with your service
so using my sever i paid for c72d942c, i cant connect and get booted to the main menu]
charred hamlet
While our team investigates further I can offer you to assign the one you were able to join to your account
brittle creek
ok question it says expires in 2 days, what about the server i already paid for? are we doing a temp swap?
charred hamlet
We could, but if your service had a promo code or special price for prepurchase it will lose it. I would say it's better to wait until we reach back to you
brittle creek
Ok that's fine, when I bought it via PayPal there was no promo code attached it was a "package" at the front of the page for kike I think 12.99$
But what you advise I'll follow, I just don't want to go ham with my friends on the German server and if the issue gets resolved with the Murica server we have to start all over
charred hamlet
Oh you could try to transfer worlds between servers in that case, but, if in case anything goes wrong with that, then yes, we should swap runtimes
brittle creek
Cool well if a copy and paste of what we do is easy just in case the America servers don't work out then I'm perfectly fine with this.
Thank you so much
charred hamlet
Don't even if you want to keep playing in an EU server, we will still notify you of any news in regards with the other servers.
brittle creek
And thank you to @coarse cobalt and @woven comet as well for taking time out of your day to assist and help me
Ok sounds perfect! Again I thank you
charred hamlet
I'll swap the runtimes now. Thanks for your kind words, we are here for you.
brittle creek
I've also added this help to my review as well. I will say nothing and I mean NOTHING makes me feel more to a game then when devs/reps of the game and rental servers help out. Because of you I will be looking into renting more from Nitrado
And I'm not just glazing
charred hamlet
Thank you, that means a lot! I have made the runtime transfer and removed the other server, you should see now only 2 services
charred hamlet
Cool, I will forward your case with your issues, and in case we have any news I will reach out to you via email. Have lots of fun^^
brittle creek
Will do thank you!
brittle creek
Do I create a new ticket for a new issue? Or can I place it here?
coarse cobalt
sorry guys had to get some sleep, very happy to see that it was figured out. hope it would be a smooth journey for you from now on @brittle creek !
than you very much @charred hamlet for figuring it out!
brittle creek
sorry guys had to get some sleep, very happy to see that it was figured out. hop...
I'm having a new issue. Should I create a new ticket?
coarse cobalt
can you please say whan kind of issue is that?
brittle creek
can you please say whan kind of issue is that?
They changed my server to an EU server. My issue is building becomes locked where I play an item down and it's still glowing red/green and won't spawn in.
My second issue is the game will say I've collected things and the side of the screen will say "how much" I got but when I got to my inventory they aren't there.
When this happens I can't craft anything and anything I do craft will consume the materials but won't be there.
This gets resolved by logging off but when I do this I'm stuck in infinite loading screen. I have to go to Steam and click Stop in order to get the game to close
This only happens to me. My friend in Canada and Australia both in my dedicated server do not have this issue
coarse cobalt
can you plese enable Show gameplay statistics in options, log in to the server, and give me a screenshot
i need to see how your ping looks like
brittle creek
I had to restart my PC so it'll be a moment. I do know my ping goes from 198-210
Loading in to give you that full screenshot
mine
Canadian friend:
Australian friend:
coarse cobalt
that's quite alot tbh... might not be very convinient to play
brittle creek
But they arent having the issue where things are being collected but not showing in inventory and things being deleted
coarse cobalt
can you sahre the latest log with me please? we will look into it.
aslso can you plse (if possible) ask youc canadian friend to send his log as well... curious to see what's in there, seems like he triggered some non critical issues that could help us
coarse cobalt
sorry
devout wingBOT
coarse cobalt
you need 1
coarse cobalt
no need for server logs just regular would do
coarse cobalt
this one is your or from your Canadian friend?
brittle creek
the Dx is from my PC
the next is from me as well
4am for me, ill check in the morning if theres anything anyone needs just tell me and i will provide it
brittle creek
Afternoon. issue with materials still happeneing
coarse cobalt
Hello @brittle creek , before we summon Nitrado people back here. CAn you please try to do one thing for me...
Can you try t ostart a host game from the game client and see if you can start one?
also very sorry that this drags and you can not finally just play the game :((
brittle creek
@coarse cobalt I just got off of work. When I host a game I'm able to load it up and play just fine, the issue is my friends cannot connect to me. The "Player has joined the world" and then I see their character but then they are disconnected and I see "Player has left the world"
This is why I bought a dedicated server to play with them.
brittle creek
also very sorry that this drags and you can not finally just play the game :((
I'm able to play offline just fine, no lag and no desync issues.
lapis hollow
I'm here checking the service out just reading the thread since it is a lengthy one.
I see that you also have a test server too the mentioned c72d942c one.
And youre having issues with dropping items where they still glow correct?
While your friends have issues connecting to your own hosted game?
brittle creek
From my knowledge the "test server" became my main server. The test server the rep did was to figure out why I couldn't connect to the server in the US I paid for.
The Rep finally was able to get me to connect however the server I was able to connect to was in the EU(Germany)
I was then given that server as the US one was made the test one and dropped off
Whenever the desynchronization happens either A) I cannot build or B) the single object I tried to build is placed but is that red/orange color
Also when the desynchronization happens any and all items I pick up pop up at the side telling me how much but when I check my inventory they are not there.
The Desync also causes me to duplicate items plby placing what I already have in my inventory on a box with empty spaces and if I were to drag any item from a box and place it in my inventory the item remains in the box on my screen but if I have a friend check the box the item I took is not there meaning it was automatically deleted
This happens to me only. My friend in Canada and in Australia do not have this issue and the only issue is the 200-350ping but it's playable
The only way to fix is for me is I have to exit to the main menu, which causes an infinite loading screen so I have to go to Steam and click stop game and reload back in.
Sometimes the issues happens back to back
How do I know? When I load into the server I go and find something on the ground and pick it up if the item remains on the ground and not in my inventory I have to log off.
I get anywhere between 2 minutes to 15 minutes of gameplay.
The desync also causes the crew on my shirt to be rendered naked and there waists are missing. So floating torsos with legs. On the map any ship enemy/allay is a white square, the ships sails are all white and their names and healthbars are not there however they can damage me and I can damage them.
When they sink they leave behind loot which if I attempt to open reveals nothing
lapis hollow
Yeah since this is happening to you it really does stem from a routing or ISP issue.
Since it was also confirmed that you cannot reach any of the Windrose backend services.
As theres an issue with the communication between you and the server hence why these issues persist.
Maybe the issue stems from the mobile hotspots that are used?
I tried to replicate the issue with mine ( not the same ISP ) but I didn't experience these issues.
Did this desync only happen on this new server or also on the old one?
brittle creek
My original server purchase from Nitrado was a US server. I was never able to connect so I don't know.
I only noticed this when I started playing on the EU server I was switched to.
By the way is this any of you Cookah account ID 6FA4C57D499B91CCE5995AB039AC6D4C
I ask because logging onto the server my base is destroyed and items are now missing.
charred hamlet
Is there an available backup in your service? An option to attempt to recover your progress would be loading a server backup from the tools of your web interface. Just be aware that this will replace the current save of the server, and that the timestamp are set to time in Frankfurt.
brittle creek
I believe there are backups since I've restarted the server a few times trying to see if I can fix the issue for myself
charred hamlet
If its possible, and you want to test, you could try to load one
brittle creek
It would have to wait till later tonight as I'm off to work.
If that the backup doesn't fix my issue what you're basically saying is "get F'ed" in a nice way since it's not you or your servers it's my Internet.
charred hamlet
Sorry, I might have misunderstood something, you had issues with the progress on the server, right?
brittle creek
It's alright no worries.
From the beginning
I am unable to do a basic host game and have my friends join me. When my friends host I cannot join them. So going through Windrose I went to Nitrado and purchased a server in the US(LA aka Los Angeles) thinking that would solve the issue. Low and behold it didn't.
A Nitrado rep was helping me by giving me invite codes to different test servers and I didn't connect to any of them. Then the one test server I did connect to was based in Germany. The Rep basically switched my payment of the US server to the EU server because I just wanted to play with me friends.
The new issue I'm having is a desynchronization issue where the items I pick up their models remain on the ground but the side bar told me I picked them up. When j check my inventory they aren't there.
This issue also causes me to duplicate items by dragging them from my inventory to an empty slot in the chest, this issue also causes any item I drag from the chest to my inventory to automatically be deleted as the item shows itself in the chest but not dragged into my inventory. I had a friend look at the box after dragging an item to my inventory and he said it's not there
The only way for me to fix this is logging off and and logging on. I only get 5 to 25 minutes of game play before the desync happens. Sometimes I have to log off and relog on 2-5 times
charred hamlet
Thanks for the extra context, I will forward that to our team but I would also recommend reporting that in #1493348541177794601 in case it is related with the game too. I think it might be worth the shot to explore it in both sides.
brittle creek
@charred hamlet new issue
Ever since I used a backup and changed the password the server is now crashing and refuses to load up
charred hamlet
I have forwarded it for further review
coarse cobalt
Good day sir @brittle creek very sorry that you are still encountering this issue.
Today we have implemented Direct by IP connection which could hopefully fix your connectivity issues but it was a rushed hot fix from our side and server providers need time to implement this fuctionality on their side which could take time. I really hope that we could find a solution for you in the nearest future. very sorry about the inconvinience.
brittle creek
Good day sir <@189205120884539392> very sorry that you are still encountering th...
Thank you, I'm about to boot it up and check it out. Look I wanna play with me friends because we enjoy survival based games and we love Black Flag and this game scratches that itch. But I am still enjoying the game offline. Whether you are a game dev or a representative of the game I appreciate y'all nonetheless helping
brittle creek
Desync is still happening. I got 25 minutes in before it happened. How do I know? I went to cook food and nothing happened but the materials were used.
At this point I think it's my cox hotspot, I am unable to do a hard-line with an Ethernet cable to truly test it. So I guess my friends will play on a server I pay for and I'll just enjoy the game offline
coarse cobalt
Tagging <@&1494048605265465539> to see if another switch is possible for people in this thread. After the patch today connectivity services could now be set up individually per dedicated server. Perhaps hosting a server in LA while havinng conectivity service attached to EU could solve this problem.
Or maybe Direct IP connection could help (bu i assume this could take more time)
brittle creek
The reason I have an EU was because I couldn't connect to a US server but I am willing to try absolutely anything at this point
coarse cobalt
The reason I have an EU was because I couldn't connect to a US server but I am w...
yes I remember sir. we have implemented an update that could potentially sovethis issue.
but yo unere know... keeping my fingers crossed!
brittle creek
Again I appreciate it
So my Canadian friend tried to do "Host a Game" and I attempted to join. He didn't see my character but instead saw "Player Joined World", "Player left World"
My Australian friend attempted to connect and he loaded in with no issues.
coarse cobalt
So my Canadian friend tried to do "Host a Game" and I attempted to join. He didn...
Is he available now? can he try to create a host game with each connection service? EU_NA \ Sea and CIS and see if you can connect to any ot those three?
brittle creek
EU & NA: ❌
Sea: ❌(Same as below)
CIS: ❌(player joined, player left, kicked to lobby)
warm lintel
Tagging <@&1494048605265465539> to see if another switch is possible for people ...
I have reactivated the LA server, it will be ready on brief @brittle creek
brittle creek
@warm lintel sorry I didn't see this sooner. Was busy doing offline 😂 one sec let me check it out
@warm lintel nope after 2 minutes of loading it booted me back to the main menu. This was the LA server that's activated under my account.
warm lintel
<@745143130054983731> nope after 2 minutes of loading it booted me back to the m...
I was able to connect and stay in the server without problems. Regret to say the problem relies in the connection to the server.
I would recommend checking the https://playwindrose.com/faq/, in the part related to connections.
brittle creek
Ok so my Internet connection is somehow blocking me from connecting to a US server but not from an EU server?
And my Internet connection is also causing the desyncing issue?
My Australian friend hosted a game and I connected to him just fine. So is this a US server issue?
warm lintel
Ok so my Internet connection is somehow blocking me from connecting to a US serv...
The next option would be moving the server to a different datacenter, Miami or New York
brittle creek
The test server that's in LA could we attempt to move that to either or?
Again thank you for all this help
coarse cobalt
I hope that your issue was resolved sir! If not please create a ticket on Nitrado website, since the post release rush with hot fixes is calming down, they are not transfering to their regular process of handling support tickets. I belive that after sunday's update there should be several options on how to solve your issues
warm lintel
The test server that's in LA could we attempt to move that to either or?
Again ...
Yes, we can move that server without any problems, would you like to try Miami or New York?
brittle creek
Yes, we can move that server without any problems, would you like to try Miami o...
may we at first try Miami?
warm lintel
may we at first try Miami?
The server has been relocated to Miami
brittle creek
i was able to connect via Miami so i guess the server issue withme was the location being in LA