jagged arrow Apr 15, 2026, 8:48 AM

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Have tired
dns (8.8.8.8 / 1.1.1.1)
Ipv4 enabled only.
ISP unblocked. (successful connection between windrose server on cmd)
Have try i host and my friend can join. i just can't join them.
Enabled firewall Private and Public.

next yacht Apr 15, 2026, 8:50 AM

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Good day sir, thanks for starting a clean thread for your issue.

Can you please launch the game, try to connect, and once it fails, send me your log file.

If th person who is hosting the server for you can share their server log, that would also be amazing. thank you!

winged ospreyBOT Apr 15, 2026, 8:50 AM

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BUG REPORTING GUIDE

Please share your (1) game logs, (2) saves, and (3) DxDiag — they are essential for diagnosing and fixing bugs.

(1) HOW TO FIND LOGS

Game logs are located here:

C:\Users\%USERNAME%\AppData\Local\R5\Saved\Logs

Server logs are located here:

R5\Builds\WindowsServer\R5\Saved\Logs

To get there, open Steam, find Windrose in your library, right-click it, then go to Manage → Browse local files. From there, archive the files in the Logs folder and share them with us.

Please name your logs in a way that describes the problem, for example: Crashedwhile_fighting_Dodo.log

(2) HOW TO FIND SAVES

Your saves are located here:

C:\Users\%USERNAME%\AppData\Local\R5\Saved\SaveProfiles
Please close the game before archiving your saves!

If you are playing on a dedicated server:

• Stop both the client and the dedicated server.
• Find and archive your server logs and world save.

Dedicated server logs are located here:

R5\Saved\Logs

Dedicated server saves are located here:

R5\Saved\SaveProfiles

To get there, open Steam, find Windrose Dedicated Server in your library, right-click it, then go to Manage → Browse local files (or go to the folder where your Windrose Dedicated Server is stored).

Please close the dedicated server before archiving your saves.

(3) Please also include your DxDiag report

This is your PC specifications in .txt format:

• Press Win + R.
• Type dxdiag and press Enter.
• When the tool opens, click Save All Information.
• Save the .txt file and attach it to your report.

(4) Any additional screenshots and/or videos are HIGHLY appreciated!

next yacht Apr 15, 2026, 8:52 AM

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And also... if I understand correctly your friend is just hosting a server on his PC? It's not a dedicated server, correct? And he CAN join you if you host a server, but you CAN NOT join his server?

jagged arrow Apr 15, 2026, 8:52 AM

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next yacht And also... if I understand correctly your friend is just hosting a server on hi...

yes. i have 2 of them try host. both of them can join each other only i can't join. when i host, they can join.

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📎 R5.log

next yacht Apr 15, 2026, 8:53 AM

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if you can get the server log that would also be awesome

jagged arrow Apr 15, 2026, 8:54 AM

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i will ask them. give me a moment.

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@next yacht

📎 R5.log

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this is from my friend server log.

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3 of us using the same ISP

next yacht Apr 15, 2026, 9:02 AM

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can you please do this

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and share a screenshot with me how your response looks like?

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(you can share it in DM if needed)

jagged arrow Apr 15, 2026, 9:03 AM

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do what? O_o? like error code?

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there don't have error code. it just jump back to menu. no error code or notice.

next yacht Apr 15, 2026, 9:04 AM

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ouch sorry forgot to send the pic

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it's win+r + enter these commands

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nslookup r5coopapigateway-eu-release.windrose.support

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nslookup r5coopapigateway-eu-release.windrose.support 8.8.8.8

jagged arrow Apr 15, 2026, 9:06 AM

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yesterday i already try and all good. no negative. i will share it again.

next yacht Apr 15, 2026, 9:06 AM

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sorry I get lost sometimes 😄

jagged arrow Apr 15, 2026, 9:06 AM

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🫡 all good. here the image.

eternal rampart Apr 15, 2026, 9:09 AM

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Seems to be our correct EU IP, if it starts with 3.

jagged arrow Apr 15, 2026, 9:09 AM

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i will try run again and dm both of you.

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@eternal rampart xD your dm is privated.

next yacht Apr 15, 2026, 9:17 AM

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recieved thank you

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give us soime time

jagged arrow Apr 15, 2026, 9:19 AM

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🫡 thank you.

next yacht Apr 15, 2026, 9:31 AM

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A quick question.

Not 100% confirmed yet...
But it looks like ooks like your router is blockign the connection.

Can you please confirm taht you tried doing flushdns and restarting your router?

jagged arrow Apr 15, 2026, 9:36 AM

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next yacht A quick question. Not 100% confirmed yet... But it looks like ooks like your r...

i did restart my router daily. i haven't try flushdns yet.

next yacht Apr 15, 2026, 9:39 AM

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can you please tryiung to do this please:

jagged arrow Apr 15, 2026, 9:48 AM

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next yacht can you please tryiung to do this please:

okay. i have just try flush the dns and join my friend server.. still the same. jump back to main menu without any error notice.

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xD but i type in wrong password it will show incorrect password when joining. lol.

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sadpepo

next yacht Apr 15, 2026, 9:50 AM

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okay, let's try to do the following:

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jagged arrow Apr 15, 2026, 9:54 AM

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ok. let me try. i setup the port forward. now going try join again.

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sadge nope. still the same.

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.......

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sad.

next yacht Apr 15, 2026, 9:58 AM

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grrr... did you restart the router after aplying the settings?

jagged arrow Apr 15, 2026, 9:58 AM

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yes i did. i heard from my friend this port forwarding stuff should setup on host side no?

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i'm not the one who host the server tho?

next yacht Apr 15, 2026, 10:07 AM

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checking this.

meahwhile can you plase do these commands after running cmd (Win + R)

curl -i https://r5coopapigateway-eu-release.windrose.support/ping
curl -i https://r5coopapigateway-kr-release.windrose.support/ping

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and who me what it shows

next yacht Apr 15, 2026, 10:12 AM

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jagged arrow yes i did. i heard from my friend this port forwarding stuff should setup on hos...

yes, you are 100% correct, can you please ask your friend to try to do this?

jagged arrow Apr 15, 2026, 10:14 AM

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i changed my dns to adblock dns and it's the same. i will upload the 2 cmd image to you.

next yacht Apr 15, 2026, 10:14 AM

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and also try to ask your friend to do the port forwarding thing

jagged arrow Apr 15, 2026, 10:15 AM

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he away right now. i will ask him later.

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do i need to do port forwarding myself too? or just him?

next yacht Apr 15, 2026, 10:16 AM

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it should be the host only

jagged arrow Apr 15, 2026, 10:16 AM

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ok.

next yacht Apr 15, 2026, 10:17 AM

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and also waiting for these ping screenshots

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very sorry for the inconvinience and that you were not able to enjoy the game with your friends 🙁

jagged arrow Apr 15, 2026, 10:20 AM

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a.. what ping?

next yacht Apr 15, 2026, 10:21 AM

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next yacht checking this. meahwhile can you plase do these commands after running cmd (Win...

this one

jagged arrow Apr 15, 2026, 10:21 AM

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oh.. i run it in cmd.. my bad

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wait.

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O_o

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that all i got when running the command tho?

next yacht Apr 15, 2026, 10:22 AM

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yes it's fine and the other one too please

jagged arrow Apr 15, 2026, 10:23 AM

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ok

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next yacht Apr 15, 2026, 10:23 AM

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everythign is fine here...

jagged arrow Apr 15, 2026, 10:23 AM

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sadpepo

next yacht Apr 15, 2026, 10:23 AM

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lets see if port forwarding on your firends' end will help!

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keep fingers crossed

jagged arrow Apr 15, 2026, 10:24 AM

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sadge

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feel like giving up soon..

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hopefully the port forwarding works.. he still haven't come back yet. will update you if something works or not.

next yacht Apr 15, 2026, 10:31 AM

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and can you please rimind me whjere you are trygin to connect from? and yes... very sorry that you are not able to enjoy the game due to techincal issues 🙁

jagged arrow Apr 15, 2026, 11:04 AM

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sorry don't understand what you mean connect from. you mean my country and my friend country?

next yacht Apr 15, 2026, 11:04 AM

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yes

jagged arrow Apr 15, 2026, 11:04 AM

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i from malaysia. my 2 of my friend also the same.

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using the same ISP name: Unifi

hoary lichen Apr 15, 2026, 11:06 AM

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Having the same exact issue, SEA friend can't connect to my server

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Tried the port forwarding and all

next yacht Apr 15, 2026, 11:06 AM

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gotcha, thank you.

we may have fund another reason why you could be having issues.... looking into this.

if it's not a big hustle for you, can you please also try this:
Win + R --> cmd and inster this line: curl -i https://r5coopapigateway-ru-release.windrose.support/ping

jagged arrow Apr 15, 2026, 11:07 AM

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hoary lichen Apr 15, 2026, 11:07 AM

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next yacht gotcha, thank you. we may have fund another reason why you could be having iss...

I did it too since I'm here and this is the result

next yacht Apr 15, 2026, 11:09 AM

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hoary lichen Having the same exact issue, SEA friend can't connect to my server

@hoary lichen very sorry, do you hink yo ucan create a separate thread? We could try some debuggin with you individualy as I need more information about your situation

hoary lichen Apr 15, 2026, 11:11 AM

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Well
My friend turned on a vpn and managed to get in

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So wow
Maybe it's just SEA being cursed

jagged arrow Apr 15, 2026, 11:12 AM

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hoary lichen So wow Maybe it's just SEA being cursed

nooooooooo~~~~

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sadge

next yacht Apr 15, 2026, 11:13 AM

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jagged arrow nooooooooo~~~~

@jagged arrow can you please DM me invite code of the server you can not connect to?

next yacht Apr 15, 2026, 11:14 AM

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hoary lichen Well My friend turned on a vpn and managed to get in

yes VPN helps in alot of cases... as the problem you are encountering is a mixture or routers \ ISP setups, and VPN bypasses all this.... but it is ofcourse not very ocnfinietn to use it

jagged arrow Apr 15, 2026, 11:14 AM

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next yacht <@193048874477289473> can you please DM me invite code of the server you can no...

yes.

novel atlas Apr 15, 2026, 11:40 AM

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For anyone having issues connecting and having to connect through a VPN. I went onto my internet providers site (Spectrum) and disabled the security shield. I now am able to connect to the game. (Dedicated Server)

jagged arrow Apr 15, 2026, 12:03 PM

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novel atlas For anyone having issues connecting and having to connect through a VPN. I went ...

problem right now it's 3 of us using the same ISP. 2 of them can join each other and only me can't. and we not using any dedicated server..

next yacht Apr 15, 2026, 12:05 PM

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let's see if ports forwarding from the host can help this issue

jagged arrow Apr 16, 2026, 3:12 PM

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a.. update: even with port forwarding still not work. i did try join a random person server and it success.

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i just can't connect my friend co-op server..

next yacht Apr 16, 2026, 4:11 PM

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sorry for long wait

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@jagged arrow do you mind trying to install this: https://one.one.one.one/

it helped alot of players with similar symptoms, we are investingating this issue and working on some fixes that could help but it could take some time

1.1.1.1 — The free app that makes your Internet faster.

Install the free app that makes your phone’s Internet more fast, private, and reliable.

▶ Play video

jagged arrow Apr 16, 2026, 4:25 PM

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okay!

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oh that one i already tried. dns to 1.1.1.1 and 8.8.8.8

#Jump back to menu after stuck on loading.