Game Crashing every 5 minutes

[charred osprey]

My game is crashing every few minutes, i tried the UE RE5 solution, I don't know how to get my crashlog but ill send if someone tells me how to

[lucid vault]

Just made a post a bit ago with a similar issue. You can find the logs in %LOCALAPPDATA%\R5\Saved\logs

[prisma dagger]

Yeah, thats correct. I'll link the full instructions just in case. We'll need your logs to figure out what happened in your case

[civic zenith]

BUG REPORTING GUIDE

Please share your (1) game logs, (2) saves, and (3) DxDiag — they are essential for diagnosing and fixing bugs.

(1) HOW TO FIND LOGS

Game logs are located here:

C:\Users\%USERNAME%\AppData\Local\R5\Saved\Logs

Server logs are located here:

R5\Builds\WindowsServer\R5\Saved\Logs

To get there, open Steam, find Windrose in your library, right-click it, then go to Manage → Browse local files. From there, archive the files in the Logs folder and share them with us.

Please name your logs in a way that describes the problem, for example: Crashedwhile_fighting_Dodo.log

(2) HOW TO FIND SAVES

Your saves are located here:

C:\Users\%USERNAME%\AppData\Local\R5\Saved\SaveProfiles
Please close the game before archiving your saves!

If you are playing on a dedicated server:

• Stop both the client and the dedicated server.
• Find and archive your server logs and world save.

Dedicated server logs are located here:

R5\Saved\Logs

Dedicated server saves are located here:

R5\Saved\SaveProfiles

To get there, open Steam, find Windrose Dedicated Server in your library, right-click it, then go to Manage → Browse local files (or go to the folder where your Windrose Dedicated Server is stored).

Please close the dedicated server before archiving your saves.

(3) Please also include your DxDiag report

This is your PC specifications in .txt format:

• Press Win + R.
• Type dxdiag and press Enter.
• When the tool opens, click Save All Information.
• Save the .txt file and attach it to your report.

(4) Any additional screenshots and/or videos are HIGHLY appreciated!

[charred osprey]

heres from my msot recent crash i really wanna play :sovb

😭

[shell vessel]

crash crash crash

[prisma dagger]

Thanks for the details, we're look into it

@old bramble crash case

[modern shore]

@charred osprey Were you mining when this happened? As this is now happening to me whilst mining copper

[charred osprey]

i havent even been able to mine yet

[modern shore]

Ah that's a shame. Are you using an AMD GPU?

Just trying to find any trends between the issues we're experiencing

[prisma dagger]

Investigation might take some time. For now I can suggest checking out our troubleshooting section here
https://playwindrose.com/faq/

We have compiled a lot of solutions that helped players with similar problems, so this might help in your case too

[modern shore]

If it helps in any way, I can play the game for around 10-15 minutes before this appears. And it has only started happening today. No issues at all yesterday

[prisma dagger]

You should probably create a separate bug report and describe your case, so we don't mix up anything important

[charred osprey]

no amd cpu tho

[prisma dagger]

oh, by the way, is there a particular reason why your logs show us future time? They usually automatically corrected for different timezones, but these ones seem to cause problem for our automated logging system.

[charred osprey]

my time on my pc is messed up i havent been able to fix it

[prisma dagger]

Oh, so its just like that completely unrelated to Windrose, I see

[prisma dagger]

Something might be potentially wrong with the path to your game installation. Is it installed somewhere unusual?

You can try using Steam's Repair function to check if any files were installed incorrectly.
If it doesn't help, I'd suggest uninstalling the game and reinstalling it into a different place with a simple path like "C:\Games\Windrose"

[charred osprey]

its downloaded perfectly normal pace

[charred osprey]

@prisma dagger my entire pc blue turned off when I went and shot a “drowned”

[prisma dagger]

So Steam repair tool didn't help?

[prisma dagger]

Where were you fighting the drowned when this happened?

[charred osprey]

My game didn’t crash for a good 20 min

[charred osprey]

Right side of like where you spawn in

Close to the beach

[prisma dagger]

Just in case - do you have any mods for the game installed?

We found out that there are already modded clients among the bug reports and it makes troubleshooting extremely difficult, because mods affect things that you wouldn't normally expect.

[charred osprey]

No didn’t even know you could mod

[prisma dagger]

I see. Well, we'll keep looking for solution and any similar reports

[charred osprey]

im really trying to play the games so fun i hope u guys can find a fix soon

[charred osprey]

i did this part in the faq and i havent crashed in the last 10/15 min

[idle trellis]

I'm experiencing something similar on an AMD GPU and Intel CPU, I posted more info in #🚧│tech-support but figured I'd check bug reports too just in case

[old bramble]

Hi, which part of the FAQ helped? Does the game work fine now?
I checked crash reports and also saw crash that looks like antivirus may have interrupted the game. If crashes continue, please check if you can add Windrose to antivirus safe list.

[charred osprey]

Where it talks ab crashes

[charred osprey]

do you think there will be a fix soon

[charred osprey]

i have my av off real time protection etc

[old bramble]

Understood. As for when the fix will be ready, unfortunately we don't know. We're still looking into it.

[charred osprey]

Ok i hope there is one soon

im playing in 10 minute intervals 😭

[old bramble]

By the way, do you have any overclocking on? Manual curve offset, Game mode in ryzen master, Auto PBO?

[charred osprey]

None of that

[charred osprey]

do u think there are any other ways i could fix this or no