nitrado sever

[ruby junco]

Hi, a friend of mine rented a server on Nitrado, but when we try to join, it either sends us back to the main menu or crashes the game. Do you have any solution?

<@&1354821664998817822>

[wind ibex]

Check pinned post in #💬│windrose-chat

If the "possible fixes" do not work, dev-team is working on it.

[ruby junco]

?

[ruby junco]

I’ve tried it, but it doesn’t work.

Do you have any other solutions for now?

[wind ibex]

Currently not. All I can say that It's being worked on.

[ruby junco]

DCP, I have a new problem: I’m getting an infinite loading screen even after uninstalling the game. My client doesn’t work anymore.

Do you have any idea how to fix my problem please?”

[indigo jay]

Believe me when I say I wish we had more information, I'm sorry we can't help on a more immediate basis but if the devs sort it out we'll let you know

[ruby junco]

No, it’s not related to the server, it’s related to my client

[indigo jay]

I know, I've seen other reports with the same problem too. Trust me when I say they're looking into problems like this

[ruby junco]

ist good ty and“If you want, after the manipulation it completely bugged my game. I had to uninstall it several times, and now it’s working again.

[quartz fox]

Please contant Nitrado support.

In the meantime, we prepared an FAQ that might help, too: https://playwindrose.com/faq/

[ruby junco]

Have you found a solution?

[quartz fox]

Actively investigating. May I ask you to provide the game client/server logs, please?

That'd help a lot

[low cedar]

BUG REPORTING GUIDE

Please share your (1) game logs, (2) saves, and (3) DxDiag — they are essential for diagnosing and fixing bugs.

(1) HOW TO FIND LOGS

Game logs are located here:

C:\Users\%USERNAME%\AppData\Local\R5\Saved\Logs

Server logs are located here:

R5\Builds\WindowsServer\R5\Saved\Logs

To get there, open Steam, find Windrose in your library, right-click it, then go to Manage → Browse local files. From there, archive the files in the Logs folder and share them with us.

Please name your logs in a way that describes the problem, for example: Crashedwhile_fighting_Dodo.log

(2) HOW TO FIND SAVES

Your saves are located here:

C:\Users\%USERNAME%\AppData\Local\R5\Saved\SaveProfiles
Please close the game before archiving your saves!

If you are playing on a dedicated server:

• Stop both the client and the dedicated server.
• Find and archive your server logs and world save.

Dedicated server logs are located here:

R5\Saved\Logs

Dedicated server saves are located here:

R5\Saved\SaveProfiles

To get there, open Steam, find Windrose Dedicated Server in your library, right-click it, then go to Manage → Browse local files (or go to the folder where your Windrose Dedicated Server is stored).

Please close the dedicated server before archiving your saves.

(3) Please also include your DxDiag report

This is your PC specifications in .txt format:

• Press Win + R.
• Type dxdiag and press Enter.
• When the tool opens, click Save All Information.
• Save the .txt file and attach it to your report.

(4) Any additional screenshots and/or videos are HIGHLY appreciated!

[ruby junco]

Here is the document you requested.

[ruby junco]

I hope this could help you.

[primal cedar]

Hi, I'm the owner of the dedicated server, All my files are ready to send

my DxDiag

Dedicated Server Log

Server Savefiles Log

it's a Nitrado server

please tell me if you need something else

[quartz fox]

<@&1494048605265465539>

[tulip knoll]

Hey there! @ruby junco My name's Alexis from Nitrado support.

I took a look at the video you sent. Do you happen to have your Nitrado user ID or service ID so I can take a look?

Also, does this happen to others on your server as well? Or just yourself?

[fluid folio]

I had this same issue on the Miami data center last night. A Nitrado tech had a test server for me to try and I was able to get in.
They gave me a refund so I could try a different data center. I reordered and took one on NY data center. First lag in was flawless. I then set server name and password. I then had an issue from then on that I get kicked back to main menu or crash to desktop the first time I try to log in.
**Today I can not log in at all. **
I uninstalled / reinstalled. I got the problem where when I hit Join server option My client would lock up. Verify files in steam fixes that issue. (I also had this issue last night and verify fixed the freezing).

Here is my R5 Log.

[tulip knoll]

Hello! Could you possibly make this a separate post so that we can look into it further? Can you also please include your Nitrado user ID in that post? Thank you!

[wicked geode]

is nitrado servers down? mines stuck in a constant reboot loop for 4 hrs now

[ruby junco]

The server owner is @primal cedar. And yes, it happens to everyone who tries to connect.

[primal cedar]

I confirm, it happens to everyone trying to connect

my nitrado ID User:
Newaxx
ID-utilisateur: 821214

[ruby junco]

@mighty sinew Sorry to bother you, I would like to know if you have any updates on our problem.

[mighty sinew]

We can definitely get that looked into @craggy gyro would you be able to look into this

[craggy gyro]

Hello! Currently having a high volume of requests. I'll be reviewing your service and give you an update as soon as possible. I really appreciate your patience.

[topaz monolith]

@primal cedar Thanks for your kind wait, we made some adjustments on our side, please, test it whenever is possible for you 🦆

[warped crest]

im having the same problem

glad its not just me

[fluid folio]

New post as requested. @topaz monolith
#1494511329132675132 message

[primal cedar]

everything seems ok now !!!
Thanks a lot

@topaz monolith @ruby junco and me can join the server now

[craggy gyro]

Hello Newaxx, I'm glad to hear the issue has been resolved now