#Help! Stuck on a loading screen as soon as I press play.

1 messages · Page 1 of 1 (latest)

supple mulch
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I've uninstalled/reinstalled, ran it as admin, disabled steam overlay, steam cloud save, nvidea overlay, and my firewall. The game doesn't get far enough to even save so I have no save fold to delete. My windows name for my computer is all normal English.

random sirenBOT
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BUG REPORTING GUIDE

Please share your (1) game logs, (2) saves, and (3) DxDiag — they are essential for diagnosing and fixing bugs.

(1) HOW TO FIND LOGS

Game logs are located here:

C:\Users\%USERNAME%\AppData\Local\R5\Saved\Logs

Server logs are located here:

R5\Builds\WindowsServer\R5\Saved\Logs

To get there, open Steam, find Windrose in your library, right-click it, then go to Manage → Browse local files. From there, archive the files in the Logs folder and share them with us.

Please name your logs in a way that describes the problem, for example: Crashedwhile_fighting_Dodo.log

(2) HOW TO FIND SAVES

Your saves are located here:

C:\Users\%USERNAME%\AppData\Local\R5\Saved\SaveProfiles
Please close the game before archiving your saves!

If you are playing on a dedicated server:

• Stop both the client and the dedicated server.
• Find and archive your server logs and world save.

Dedicated server logs are located here:

R5\Saved\Logs

Dedicated server saves are located here:

R5\Saved\SaveProfiles

To get there, open Steam, find Windrose Dedicated Server in your library, right-click it, then go to Manage → Browse local files (or go to the folder where your Windrose Dedicated Server is stored).

Please close the dedicated server before archiving your saves.

(3) Please also include your DxDiag report

This is your PC specifications in .txt format:

• Press Win + R.
• Type dxdiag and press Enter.
• When the tool opens, click Save All Information.
• Save the .txt file and attach it to your report.

(4) Any additional screenshots and/or videos are HIGHLY appreciated!

atomic nacelle
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Make sure you have both R5/Saved and Windrose/Saved folders deleted in appdata

stray knot
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Hello, can you share your logs please

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please see how to get logs in the message above

icy drift
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Hey - I have the very same problem - stuck on loading screen after the "Unreal"Logo

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Oh wait - now, after 30 mins on loading screen, game got into main menu with only option as "quit"

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Hello?

subtle lark
# icy drift Hello?

Could you please provide in-game logs based on the instruction above? Sadly, without those we cannot identify your issue

icy drift
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can you tell me how?

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C:\Users%USERNAME%\AppData\Local\R5\Saved\Logs

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this?

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I dont have a file called "Saved"

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I went into steam to check the file integrity of the game - its completed with no errors

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but under that R5 folder - I do not have a Saved\Logs folders

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I think thats where the problem is

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and I have uninstalled and reinstalled the game 3 times

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not one of these installations created a Saved file

subtle lark
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Alright, may I please ask for your DxDiag? That's basically your PC specs

icy drift
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I created one Saved folder myself to see if that helps - no luck 🙂

atomic nacelle
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%USERNAME%\AppData\Local\Windrose\Saved\Logs - maybe you have this one?

icy drift
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There is no Windrose folder under Local

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could that be due to my last name characters?

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EroÄŸlu

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There is no Windrose in Local but there is a folder called R5

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are these "message.txt" & "logs.txt" files what you required?

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come on you swashbuckling Uzbek Pirates! I believe in you guys!!!

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just a side note - the game again opened after 20minutes of loading screen (only button is "quit") - game version: 0..10.0.1.6-02cb3254

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hey - should I be waiting here in front of my screen looking at this conversation box?

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I dont know if you need anything else

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can somebody please say something? files provided are enough? you will get back later? you will help now....any kind of information would be nice so that I dont sit here and look at discord for a feedback

stray knot
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hey very sorry, we are spread thin across reports

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these are the logs that we need

icy drift
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I can imagine the load you have - it must be like hell

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I will wait for news from you - I will have to go cook dinner for the family and wont be in front of my PC for some time

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good luck!

stray knot
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so it's wierd that save folder is not creating for you

icy drift
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yes - on the Demo there was no problem - I played flawlessly

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I am not sure about my last name being a problem "EroÄŸlu"

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but I saw another thread with some guy's Russian name not working - but his girlfriend's PC worked fine (with Russian character)

stray knot
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can you go to AppData\Local --> Properties ---> Security and see if you have Read and Write options enabeled there?

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also did you see a window like this popping up on your first launch?

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and did yo uclikc allow here?

icy drift
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I dont recall seing that screen

stray knot
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alsos...some antivirus could be blocking the app from writing it on your disk... do you hink you can check if there are any files in qurantine or something?

icy drift
icy drift