#Unable to Join Server (Stuck in infinite Loading)

1 messages · Page 1 of 1 (latest)

glad fern
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I have setup a server locally hosted via AMP. everything seemed fine and was working fine. i changed the world settings to disable shared progress. joined the server just fine went through the ship part of the tutorial and after the 2nd cutscene. i am stuck in an infinite loading loop that kicks me back to the main menu. joining with the same character on a solo/offline world works just fine.

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lapis jolt
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Need full log

glad fern
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Where can i find that to upload them?

strange nightBOT
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BUG REPORTING GUIDE

Please share your (1) game logs, (2) saves, and (3) DxDiag — they are essential for diagnosing and fixing bugs.

(1) HOW TO FIND LOGS

Game logs are located here:

C:\Users\%USERNAME%\AppData\Local\R5\Saved\Logs

Server logs are located here:

R5\Builds\WindowsServer\R5\Saved\Logs

To get there, open Steam, find Windrose in your library, right-click it, then go to Manage → Browse local files. From there, archive the files in the Logs folder and share them with us.

Please name your logs in a way that describes the problem, for example: Crashedwhile_fighting_Dodo.log

(2) HOW TO FIND SAVES

Your saves are located here:

C:\Users\%USERNAME%\AppData\Local\R5\Saved\SaveProfiles
Please close the game before archiving your saves!

If you are playing on a dedicated server:

• Stop both the client and the dedicated server.
• Find and archive your server logs and world save.

Dedicated server logs are located here:

R5\Saved\Logs

Dedicated server saves are located here:

R5\Saved\SaveProfiles

To get there, open Steam, find Windrose Dedicated Server in your library, right-click it, then go to Manage → Browse local files (or go to the folder where your Windrose Dedicated Server is stored).

Please close the dedicated server before archiving your saves.

(3) Please also include your DxDiag report

This is your PC specifications in .txt format:

• Press Win + R.
• Type dxdiag and press Enter.
• When the tool opens, click Save All Information.
• Save the .txt file and attach it to your report.

(4) Any additional screenshots and/or videos are HIGHLY appreciated!

glad fern
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This should be everything i believe

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Unable to Join Server (Stuck in infinite Loading)

glad fern
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i hate to be a bother and i know everyone's working hard and really busy trying to manage all these cases but is there any similar cases to mine that have been resolved that i could possibly try and replicate their fix

worn dome
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heya, very sorry for delay

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give me a sec

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So... let's try to see if anything that helped others will help you as well

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Press Win + R
Type ncpa.cpl and press Enter
Right-click your active connection:
Wi-Fi if you’re on wireless
Ethernet if you’re wired
Click Properties
Uncheck Internet Protocol Version 6 (TCP/IPv6)
Make sure Internet Protocol Version 4 (TCP/IPv4) stays checked
Click OK
Disconnect and reconnect, or restart the PC

That forces that adapter to use IPv4 only for now.

can you please try to do this and tell me if there's any improvements

glad fern
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Sorry for the delay. i will try these steps and report back

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okay i just did the steps. should i recreate these also on the host machine or just my client machine that i will play on? (also trying to join the server right now)

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Upon joining the server it seems like my game just quit with an error/crash

glad fern
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Joined a friend's rented server and it allowed me to load in. i am now thinking its a problem with the instance i have i will just destroy the instance and create a new one when needed. but if there is any other possibilities you want to test i can try and help doing what's needed

worn dome
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just to make it clear...

That dedicated server - is it a rented one, or you have a PC at home which you tried to use?

carmine creek
worn dome
carmine creek
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yes have tried everythink updates everythink nothing works . after i read this and make the step i can yoin

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in the demo i dont have problems i dont know why now

worn dome
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we neither so far 🙂 this part of the game stayed the same from the demo

glad fern
worn dome
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if it's not a big problem. can you please share logs from that machine?

glad fern
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i sent both client logs and server logs when Benjamin asked for them

worn dome
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gotcha!

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thank you

slate smelt
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Here is one of my logs, i use a dedicated server i hosted in creeperhost. i had a similar issue with the demo tho, there it would crash shortly after starting to load tho... now its just stuck endlessly ...

Disabled cloud saves, no r5/Saved folder present

📎 screenlog.0
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trying ipv4 only now, sorry didnt read that before ...

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hm no didnt work, didnt change anything

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(server accepts my wifes connections just fine, older pc, same network...)

worn dome
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thank you very much sir, hope this didn't cause too much trouble and you would be able to enjoy the game!

round island
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I've been playing on my dedi server from Gportal all day since i bought the game. Now can't seem to join the server. I see it in the list, begins to load then boots me back to menu.

lapis jolt
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Hmm, can you give client log please?

round island
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THis one?

lapis jolt
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Thanks. Have you tried restarting Gportal server?

round island
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Yes several times bud

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Now it seems to appear offline lol

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It has auto restarted, just starting back up now

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Yea servers back online, but connecting takes me back to menu 😢

rancid basin
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I contacted gportal as having a similar issue and they said it was a hardware problem

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on their end

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also a friend of mine who also hosts windrose on gportal is having the exact same problem

lapis jolt
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Ok, good to know, thanks

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Hope they resolve it asap

rancid basin
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same!

fossil ravine
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yeah I can't get into my gportal server

round island
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OK so i made a new Char and its able to connect to the server, but the original Char of me & my friends cannot connect

lapis jolt
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So gportal has resolved their issues but you still can't connect?

fossil ravine
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restarting game and gonna try

round island
lapis jolt
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Seems hardware issues are still there

fossil ravine
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still doesn't work

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but everyone else can get on

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it's just me who can't

round island
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I'm also Gportal

fossil ravine
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everyone can play on it but just not me :(

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and I'm the one who got the server

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so feels kinda meh

round island
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Same boat here bud

worn dome
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jsut ot make sure, ther are tow separate groups here, right?

misty jacinth
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my gportal is same too, they also said hardware issues

round island
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Probably a few diff groups

misty jacinth
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Message: IO error: Failed to create lock file: D:/home/sid_/windrosePublic/R5/Saved/SaveProfiles/Default/RocksDB/0.10.0/Worlds/IDF4C37/LOCK

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Logs show this when it trys to boot

worn dome
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can you please share this log

misty jacinth
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Message: IO error: Failed to create lock file: D:/home/sid_/windrosePublic/R5/Saved/SaveProfiles/Default/RocksDB/0.10.0/Worlds/IDF4C37//LOCK: The process cannot access the file because it is being used by another process.

Where:     R5BLRocksAsyncQueue::DoJob::<lambda_5>::operator () [D:\Source\Build\work\gameRepoCheckoutDir\Plugins\R5BusinessLogicCore\Source\R5RocksDAL\Cpp\R5BLRocksAsyncQueue.cpp:864]
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It's a massive log

fossil ravine
worn dome
misty jacinth
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I can DM it? Think it has config in is all

worn dome
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sure, ablosultely

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would appreciate if you send us a word if everything gets fixed on gportal and you can play again

rancid basin
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will do on my side. chances are it'll come back online when i'm asleep or working though, so update might not be for a while

round island
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Restarting my server now.

worn dome
rancid basin
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appreciate the thought, fingers crossed tomorrow goes better!

round island
worn dome
round island
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No its all of us bud

worn dome
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just to make sure, can you get into an offline world?...

round island
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We were playing all day in the server.... Yes

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I can play Solo/offline

worn dome
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I am very sorry to hear that 🙁 i hope it will get resolved fast.

round island
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Same bud... Does it matter that we all started life in the server? Some folk have said to start in offline mode then progress so far before joining a server. We all got the gally built in server then we couldnt connect back after that

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I can't see it being that but....

worn dome
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No it shouldnt matter... if gportal systems are down Im not sure we can help... did their support team get back to you yet saying that their machines are online?

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If you have time... do you think one of you can host a game from the game menu and your group try to connect to this server?

round island
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I just ordered a new server and connected straight away

worn dome
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on g portal or different provider?

round island
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Yes

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Same

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My other members can join the new server also, so maybe the moment i done the upgrade weapon task its broken the world

lapis jolt
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Quests are stored on character, it's unlikely quest could break the world

round island
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Very strange then i guess

rancid basin
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to confirm, I hadn't got that far. My server borked when I started mining copper for the first time.

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maybe related to number of items on ground not picked up yet? idk

lapis jolt
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That early into the game this number should be insignificant

rancid basin
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yeah I thought that theory was a stretch

rancid basin
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Issue still ongoing

worn dome
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Good day sir. Did you hear from G-Portal people back yet?

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@restive marten I don't know if you are here, can we please look into this?

queen halo
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Hello ! You had a short night ! It's still not working for me, I'm on Gportal

worn dome
queen halo
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but I can't join my Dedicated server, it's loading and then back to Main menu

worn dome
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last night we built a quick troubleshooting list collecting ways that helped other players resolve connectivity issues
https://playwindrose.com/faq/#faq-dns-troubleshoot

I wonder if you had a chance to look into it. loks like we didn't go through any of this in this thread yesterday as we assumed it was the hardware issue.

I would recommend starting from simple and going to more complex things:
https://playwindrose.com/faq/#faq-connect
https://playwindrose.com/faq/#faq-ipv6

if these didn't help, please try this afterwards:
https://playwindrose.com/faq/#faq-isp

Windrose
playwindrose.com
FAQ

Steam Epic Games Store Media Kit Dedicated Server FAQ Windrose — Support FAQ & Troubleshooting Common Day 1 questions and fixes. Need more help? Join our Discord community. Contents I can’t connect or find the server How to allow the game through Windows Firewall How to switch DNS I use IPv6, is that a problem? […]

restive marten
worn dome
queen halo
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Ok I got the solution

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We must to do a Port Forwarding

image.png
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and it works

rancid basin
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Thanks Alren. I will give this a go when I get home later

thorn dagger
thorn dagger
restive marten
worn dome
thorn dagger
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If I needed to port forward as a solution provided by Alren, why would it initially let me in the server just fine yesterday? 🤔

restive marten
thorn dagger
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When I get home let ill make a new character to test

worn dome
thorn dagger
restive marten
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ping me if its not working 🙂

worn dome
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yes, let's create a separate thread there are a bunch of things that we can try to do try to figure out your situation, thank you!

rancid basin
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Approx 7pm BST

worn dome
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@rancid basin we are preparing a guide on how to enable port forwarding will shaer it with you in a bit

restive marten
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at least in my understanding

rancid basin
restive marten
rancid basin
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I can when i get home later and see what happens

restive marten
rancid basin
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Will do! Wont be for another 6 or so hours though

rancid basin
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It didnt. But we decided to change server suppliers, so problem solved?

worn dome
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if not a sectret which one worked for you?

rancid basin
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My partner signed up to the one from the game title screen. I forget the name. Its running ok for her atm so hopefully continues to do so when i hop on later

worn dome
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keep fingers crossed for you guys! I hope you could finally have good experience playing the game! Very sorry you had issues on start.

rancid basin
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Thanks. We had fun with the demo so v excited to get back to it!

rancid basin
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So far so good! :) shame about Gportal as I found them v good for an Enshrouded server, but ehhh at least I can play again and they agreed to refund with zero issues