help. the game won't start

[iron prism]

It's loading endlessly and that's it

[charred mauve]

BUG REPORTING GUIDE

Please share your (1) game logs, (2) saves, and (3) DxDiag — they are essential for diagnosing and fixing bugs.

(1) HOW TO FIND LOGS

Game logs are located here:

C:\Users\%USERNAME%\AppData\Local\R5\Saved\Logs

Server logs are located here:

R5\Builds\WindowsServer\R5\Saved\Logs

To get there, open Steam, find Windrose in your library, right-click it, then go to Manage → Browse local files. From there, archive the files in the Logs folder and share them with us.

Please name your logs in a way that describes the problem, for example: Crashedwhile_fighting_Dodo.log

(2) HOW TO FIND SAVES

Your saves are located here:

C:\Users\%USERNAME%\AppData\Local\R5\Saved\SaveProfiles
Please close the game before archiving your saves!

If you are playing on a dedicated server:

• Stop both the client and the dedicated server.
• Find and archive your server logs and world save.

Dedicated server logs are located here:

R5\Saved\Logs

Dedicated server saves are located here:

R5\Saved\SaveProfiles

To get there, open Steam, find Windrose Dedicated Server in your library, right-click it, then go to Manage → Browse local files (or go to the folder where your Windrose Dedicated Server is stored).

Please close the dedicated server before archiving your saves.

(3) Please also include your DxDiag report

This is your PC specifications in .txt format:

• Press Win + R.
• Type dxdiag and press Enter.
• When the tool opens, click Save All Information.
• Save the .txt file and attach it to your report.

(4) Any additional screenshots and/or videos are HIGHLY appreciated!

[slate river]

Could you please provide logs and any additional info?

[iron prism]

yes, one sec

[slate river]

Thank you. Investigating

Hey @iron prism , we noticed that your PC name contains Japanese characters, and that may be causing the connectivity issues. If possible, could you please change it to an English name? That should help

[iron prism]

did you mean this?

DESKTOP-PURHP4K

[slate river]

Rather this, if it's familiar to you: ￐ﾐ￐ﾻ￐ﾵ￐ﾺ￑ﾁ￐ﾵ￐ﾹ

[iron prism]

strange, I cant see symbols like this in PC name

[slate river]

What's your user name here?

C:/Users/￐ﾐ￐ﾻ￐ﾵ￐ﾺ￑ﾁ￐ﾵ￐ﾹ/AppData/Local/R5/Saved/SaveProfiles/

[iron prism]

its C:\Users\Алексей\AppData\Local\R5\Saved\SaveProfiles

russian))

demo version on the game was work perfectly fine...

[slate river]

May I ask you to try to change this name to any English word to see if it solves your issue?

Just to confirm

[iron prism]

I'm afraid not, for this I will have to create a new account, because you can't just change the folder name, it's not a quick process. besides, as I said, the demo of the game worked without problems

Ive just check my girlfriends computer, she also has russian folder name, and she played the game without problems

[slate river]

Did you play the demo before?

[slate river]

We prepared this list of possible solutions, please take a look: https://playwindrose.com/faq/

[iron prism]

yes, I played the demo and there were no problems. I tried the recommendations from the FAQ - neither disabling the antivirus nor increasing virtual memory helped

[slate river]

Alright, may I ask you to check the integrity of files on Steam?

After that, please launch the game with -ClearPSODriverCache

In Steam right click on Windrose and go to Properties.
In the General Tab there is a blank space under Launch Options.
Enter “-ClearPSODriverCache” there (with the dash).
Launch the game.

And let me know the results

[iron prism]

checking file integrity is the first thing I did))
one sec