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CREATE SEPARATE THREADS FOR YOUR ISSUES
DON'T USE OTHER THREADS TO DISCUSS YOUR ISSUE. This helps us review and address each case more accurately.
ONE ISSUE — ONE TOPIC
Create a separate topic for each identified issue. This helps maintain order on the forum and makes it easier to discuss each question individually.
DETAILED DESCRIPTION
Try to describe the issue as thoroughly as possible. Include all necessary details: the device you encountered the error on, the point in the game when it occurred, and the actions that led to the issue. The more information you provide, the easier it will be for us to assist you.
SCREENSHOTS & VIDEOS
If possible, attach screenshots or videos that demonstrate the issue. Visual materials greatly aid the process of identifying and reproducing the bug.
OFFTOPIC POSTS WILL BE REMOVED
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Please share your game logs, game saves, crash dumps, and DxDiag. These are essential for diagnosing and fixing bugs.
HOW TO FIND LOGS
Game logs are located here:
C:\Users\%USERNAME%\AppData\Local\R5\Saved\Logs
Server logs are located here:
R5\Builds\WindowsServer\R5\Saved\Logs
To get there, open Steam, find Windrose in your library, right-click it, then go to Manage → Browse local files. From there, archive the files in the Logs folder and share them with us.
Please name your logs in a way that describes the problem, for example: Crashedwhile_fighting_Dodo.log
HOW TO FIND SAVES
Your saves are located here:
C:\Users\%USERNAME%\AppData\Local\R5\Saved\SaveProfiles
Please close the game before archiving your saves!
If you are playing on a dedicated server:
• Stop both the client and the dedicated server.
• Find and archive your server logs and world save.
Dedicated server logs are located here:
R5\Saved\Logs
Dedicated server saves are located here:
R5\Saved\SaveProfiles
To get there, open Steam, find Windrose Dedicated Server in your library, right-click it, then go to Manage → Browse local files (or go to the folder where your Windrose Dedicated Server is stored).
Please close the dedicated server before archiving your saves.
HOW TO FIND CRASH DUMPS
If crashes are involved, please share crash dumps:
Game client dumps (if play offline)
%LOCALAPPDATA%\Local\R5\Saved\Crashes
%LOCALAPPDATA%\Local\R5\.sentry-native
Server dumps (if you self-host from game client)
SteamLibrary\steamapps\common\Windrose\R5\Builds\WindowsServer\R5\.sentry-native
SteamLibrary\steamapps\common\Windrose\R5\Builds\WindowsServer\R5\Saved\Crashes
Dedicated server dumps
Windrose Dedicated Server\R5\.sentry-native
Windrose Dedicated Server\R5\Saved\Crashes
HOW TO FIND DXDIAG
Please also include your DxDiag report. This is your PC specifications in .txt format:
• Press Win + R.
• Type dxdiag and press Enter.
• When the tool opens, click Save All Information.
• Save the .txt file and attach it to your report.