Critic is stuck in some weird loop. Her luggage is on the floor of Reception and she's continuously running about attempting to pick it up, resulting in a rather irritating game of soccer with the baggage. Selecting her displays the thought "Retrieving luggage after a bellhop blunder."
Problem is: I don't have a bellhop. Bellhop service is disabled for her booked room. She'll continue this ordeal until she eventually gets fed up and leaves the hotel, leaving me a zero-review. Second time in a row this has happened.