This should be a ticket, #contact-us
#disaster
slow orbit
umbral python
We, the community, have no involvement with the sales of stuff from armoredturtle.com
https://www.armoredturtle.com/pages/contact
is probably the most appropriate venue to get help on your order from them.
even a ticket, in the end, can only be addressed by Rob - not any of the other discord admins.
#contact-us is more for general server or website stuff, not order support.