We're having some trouble connecting to your server, please wait... | Pterodactyl® | Page 1

dreamy grail Jan 12, 2026, 6:38 PM

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primal crown Jan 12, 2026, 7:15 PM

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You will need to share logs with us, as this doesn't say much.

neon elbowBOT Jan 12, 2026, 7:15 PM

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You'll need to grab error logs for Wings and share the link with us. The following command will help you collect the required information for debugging: sudo wings diagnostics

dreamy grail Jan 12, 2026, 7:16 PM

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primal crown You will need to share logs with us, as this doesn't say much.

i cant type anything to the console

primal crown Jan 12, 2026, 7:16 PM

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Do you own the server running pterodactyl?

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You need to enter the command in the terminal of the backend server running wings.

dreamy grail Jan 12, 2026, 7:17 PM

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primal crown Do you own the server running pterodactyl?

No

primal crown Jan 12, 2026, 7:17 PM

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If you do not have such access then ask ur host for help.

dreamy grail Jan 12, 2026, 7:17 PM

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i dont run it

primal crown Jan 12, 2026, 7:17 PM

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We aren't your provider.

dreamy grail Jan 12, 2026, 7:17 PM

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it could be ddossing?

primal crown Jan 12, 2026, 7:17 PM

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This server is just for support related to the pterodactyl project itself, which is used by thousands of hosting providers out there.

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Again, ask ur hosting provider.

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