Advice on restarts | Pterodactyl® | Page 1

tough comet Dec 8, 2025, 9:17 PM

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Hello

I am a Dev for a Arma Reforger server, we have recently came under a lot of DDOS attacks. I hired a network consultant and he set up our firewall and DDOS protection, so I know that we are good on that front.

However, every time we get DDOS attacked, or Game servers act like someone hit the "Restart" button. I checked with the consultant and he said its definitely not a network issue, and he advised me to check if Pterodactyl has a system for restarting servers if it loses connection or something of that vein.

I am just trying to rule out all possibility's.

Many thanks
Thomas

ornate iris Dec 8, 2025, 9:23 PM

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tough comet Hello I am a Dev for a Arma Reforger server, we have recently came under a lot ...

It doesn’t

tough comet Dec 8, 2025, 9:25 PM

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No worries, would you if possible be able to explain what the "throttles" section in config.yml is in regards too?

I read the docs here and I couldn't quite understand it.

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https://pterodactyl.io/wings/1.0/configuration.html#example-of-usage

Additional Configuration | Pterodactyl

Pterodactyl is an open-source game server management panel built with PHP, React, and Go. Designed with security in mind, Pterodactyl runs all game servers in isolated Docker containers while exposing a beautiful and intuitive UI to end users.

ornate iris Dec 8, 2025, 9:25 PM

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And by “restart” do you mean like as in the server gets restarted?

tough comet Dec 8, 2025, 9:25 PM

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ornate iris And by “restart” do you mean like as in the server gets restarted?

The game server yes, not the Bare metal

ornate iris Dec 8, 2025, 9:27 PM

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tough comet The game server yes, not the Bare metal

Could be that the machine uses up so much memory that the game server restarts because lack of memory (try seeing if you can see the error when it does get restarted)

tough comet Dec 8, 2025, 9:28 PM

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I check crash logs and there is no sign of high memory usage or even Packet drops

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Our firewall blocks, I would say 98% of the traffic.

ornate iris Dec 8, 2025, 9:29 PM

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Hmm alr, that was just a guess anyway

tough comet Dec 8, 2025, 9:29 PM

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No worries

torpid cypress Dec 8, 2025, 9:37 PM

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tough comet No worries, would you if possible be able to explain what the "throttles" sectio...

That’s for the console output, it won’t affect anything. It could if it’s spamming a LOT.

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Does the server exit completely, and what do your logs look like?

tough comet Dec 8, 2025, 9:41 PM

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torpid cypress Does the server exit completely, and what do your logs look like?

Yea the server exits entierly, like we pressed the restart button on the panel. Do you want game logs or wings logs or?

torpid cypress Dec 8, 2025, 9:44 PM

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tough comet Yea the server exits entierly, like we pressed the restart button on the panel. ...

wings, game, also do you have OOM killer on?

tough comet Dec 8, 2025, 9:44 PM

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torpid cypress wings, game, also do you have OOM killer on?

I don't know what OOM killer is, so no. I will get those logs for you now.

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Whats the best way for me to share these logs?

torpid cypress Dec 8, 2025, 9:46 PM

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tough comet I don't know what OOM killer is, so no. I will get those logs for you now.

I’m pretty sure it’s in the build configuration, it’s a check box.

torpid cypress Dec 8, 2025, 9:46 PM

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tough comet Whats the best way for me to share these logs?

I’m pretty sure the command is sudo wings diagnostics

tough comet Dec 8, 2025, 9:47 PM

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torpid cypress I’m pretty sure it’s in the build configuration, it’s a check box.

OOM is off

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Should I turn it on?

torpid cypress Dec 8, 2025, 9:48 PM

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tough comet Should I turn it on?

No I was just wondering because it could have caused the issue.

tough comet Dec 8, 2025, 9:48 PM

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https://ptero.co/oziwumaxud

jade sun Dec 8, 2025, 9:51 PM

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INFO: [Dec 8 19:51:04.987] detected server as entering a crashed state; running crash handler server=17cd62e4-4568-4e31-a4ba-d8393f72a835
Not a clean restart as far as Pterodactyl in concerned. The process exited unexpectedly .

What does the console actually say during these restarts ?

tough comet Dec 8, 2025, 9:52 PM

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jade sun ```INFO: [Dec 8 19:51:04.987] detected server as entering a crashed state; runn...

Good question, I am not actually sure. I will need to wait for another attack to happen, which wont be long at this rate.

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https://drive.google.com/drive/folders/1ewyejOfr9jLEgHqrRMGpnqui1ksWeeVq?usp=sharing

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I am aware there is a crash in here due to a missing conf file, that was fixed and was not the issue.

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We only crash when we get attacked, the servers work and run fine 99.9% of the time, until we get attacked.

torpid cypress Dec 8, 2025, 9:59 PM

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tough comet https://drive.google.com/drive/folders/1ewyejOfr9jLEgHqrRMGpnqui1ksWeeVq?usp=sha...

Yeah this is just the config doesn’t show anything related to DDOS

tough comet Dec 8, 2025, 10:00 PM

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Thats the only game logs I have.

torpid cypress Dec 8, 2025, 10:02 PM

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tough comet Thats the only game logs I have.

Try to get some when it happens again

tough comet Dec 8, 2025, 10:05 PM

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torpid cypress Try to get some when it happens again

Sorry I misunderstood your statement

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I do have other logs

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I thought you meant like data sets

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Uploading one now, the attack happened at 20:02 GMT

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https://drive.google.com/drive/folders/1fc2GGKErgiz9hP92-1AgoHTOW4mzHl54?usp=drive_link

torpid cypress Dec 9, 2025, 2:15 AM

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tough comet https://drive.google.com/drive/folders/1fc2GGKErgiz9hP92-1AgoHTOW4mzHl54?usp=dri...

Sorry just got off work, from what I see the DDOS caused a huge amount of player drops which is throwing this issue: Virtual Machine Exception
Reason: NULL pointer to instance
Class: 'SCR_PlayersManagerEditorComponent'
Function: 'OnDisconnectedOwner'
Stack:
OnDisconnectedOwner → OnDisconnectedServer → SCR_BaseGameMode::OnPlayerDisconnected → SCR_GameModeCampaign::OnPlayerDisconnected

So i’m guessing any player drop (not leave) may crash your server. I am not familiar with Arma Reforger, but that’s what it looks like

tough comet Dec 9, 2025, 9:42 AM

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Oh thank you, I will take a look at this. Many thanks for your expertise.

hallow briar Jan 24, 2026, 2:47 PM

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I have installed Arma Reforger egg but when i start the server this error
BACKEND (E): JSON is invalid!
BACKEND (E): There are errors in server config!

#Advice on restarts