Receiving 500 error when trying to access panel
#500 Server Error
random bladeBOT
I have found the following for: https://ptero.co/hozifakuza
@solar zenith; This is generally a Redis issue, commonly caused by Redis not running. Check the status with systemctl status redis, or it may be systemctl status redis-server on your system.
If you are running on a machine that utilizes SELinux, please check out our troubleshooting guide for steps to solve this problem: https://pterodactyl.io/panel/1.0/troubleshooting.html#selinux-issues
solar zenith
× redis-server.service - Advanced key-value store
Loaded: loaded (/usr/lib/systemd/system/redis-server.service; enabled; preset: enabled)
Active: failed (Result: exit-code) since Sun 2025-07-27 00:47:21 BST; 5min ago
Docs: http://redis.io/documentation,
man:redis-server(1)
Main PID: 4331 (code=exited, status=1/FAILURE)
CPU: 59ms
Jul 27 00:47:21 veg-server systemd[1]: redis-server.service: Scheduled restart job, restart counter is at 5.
Jul 27 00:47:21 veg-server systemd[1]: redis-server.service: Start request repeated too quickly.
Jul 27 00:47:21 veg-server systemd[1]: redis-server.service: Failed with result 'exit-code'.
Jul 27 00:47:21 veg-server systemd[1]: Failed to start redis-server.service - Advanced key-value store.
veg@veg-server:~$ systemctl status redis-server.service
× redis-server.service - Advanced key-value store
Loaded: loaded (/usr/lib/systemd/system/redis-server.service; enabled; preset: enabled)
Active: failed (Result: exit-code) since Sun 2025-07-27 00:47:21 BST; 7min ago
Docs: http://redis.io/documentation,
man:redis-server(1)
Main PID: 4331 (code=exited, status=1/FAILURE)
CPU: 59ms
Jul 27 00:47:21 veg-server systemd[1]: redis-server.service: Scheduled restart job, restart counter is at 5.
Jul 27 00:47:21 veg-server systemd[1]: redis-server.service: Start request repeated too quickly.
Jul 27 00:47:21 veg-server systemd[1]: redis-server.service: Failed with result 'exit-code'.
Jul 27 00:47:21 veg-server systemd[1]: Failed to start redis-server.service - Advanced key-value store.
solar zenith
Jul 27 01:08:16 veg-server redis-server[1361]: *** FATAL CONFIG FILE ERROR (Redis 7.4.1) ***
Jul 27 01:08:16 veg-server redis-server[1361]: Can't open the log file: No such file or directory
Jul 27 01:08:16 veg-server systemd[1]: redis-server.service: Main process exited, code=exited, status=1/FAILURE
ok so I found where the logfile was supposed to be by running : sudo cat /etc/redis/redis.conf | grep logfile
which was /var/log/redis/redis-server.log . The redis folder didnt exist, this has run for ages but I presume some update killed it. I created the folder, touched the file then chmod the file to make sure it could be updated
seems to be fine again