#521 Error

5 messages · Page 1 of 1 (latest)

pseudo oarBOT
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Hello, I am a support bot created by parkervcp designed to help solve simple problems.
Check me out by running any of the following commands: .plogs or .wlogs!

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You'll need to grab the error logs from the Panel. The following command uploads the last 150 lines of this day's log to our pastebin and provides a link you can share.
tail -n 150 /var/www/pterodactyl/storage/logs/laravel-$(date +%F).log | nc pteropaste.com 99

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You'll need to grab error logs for Wings and share the link with us. The following command will help you collect the required information for debugging: sudo wings diagnostics

frozen island
pseudo oarBOT
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I have found the following for: https://ptero.co/oqorogibar
@frozen island; It looks like your panel is not responding correctly. This happens when your Panel points to a different website or if you have a firewall/CDN/DDOS Protection service such as Cloudflare blocking the connection. Try to open your the remote Panel URL from your Wings config and see what it loads (default Nginx/Apache page, wrong site, Cloudflare under attack verification).

If you run the following command on the machine where Wings is running and get an "error 1020" response it is certainly Cloudflare: curl https://your-panel.com

Login to Cloudflare and navigate to Firewall -> Tools where you can allow your Wings IP, remember to include IPV6 if you have one.