ERROR 500

[swift atlas]

Out of nowhere, the pterodactyl webiste stopped loading and displays error type 500

[knotty drift]

You'll need to grab the error logs from the Panel. The following command uploads the last 150 lines of this day's log to our pastebin and provides a link you can share.
tail -n 150 /var/www/pterodactyl/storage/logs/laravel-$(date +%F).log | nc pteropaste.com 99

[knotty drift]

I have found the following for: https://ptero.co/hebuzehube
@swift atlas; Your Panel is returning error messages to Wings. Make sure that Panel is running and can be reached. Generate Panel logs and post the link to find out more

tail -n 150 /var/www/pterodactyl/storage/logs/laravel-$(date +%F).log | nc pteropaste.com 99

I have found the following for: https://ptero.co/hebuzehube
@swift atlas; Your Panel is returning error messages to Wings. Make sure that Panel is running and can be reached. Generate Panel logs and post the link to find out more

tail -n 150 /var/www/pterodactyl/storage/logs/laravel-$(date +%F).log | nc pteropaste.com 99

I have found the following for: https://ptero.co/hebuzehube
@swift atlas; Your Panel is returning error messages to Wings. Make sure that Panel is running and can be reached. Generate Panel logs and post the link to find out more

tail -n 150 /var/www/pterodactyl/storage/logs/laravel-$(date +%F).log | nc pteropaste.com 99

[swift atlas]

this is what`s heppenig

[knotty drift]

I have found the following for: https://media.discordapp.net/attachments/1323397021054533762/1323706260339687494/image.png?ex=67757d05&is=67742b85&hm=37e464f98e1b0f4a679feb934759937aba669defeeb487af959c56ea294b8b16&
Ah, @swift atlas, you've stumbled into one of the smaller errors in life, unlike that time I went to Rio...

Anyways, you're just missing netcat on your system. We can fix this easily, just run one of the commands below based on your server OS and you should be up and running quicky.

Ubuntu/Debian Systems: apt install -y netcat
CentOS/RHEL: yum install -y nmap-ncat

[swift atlas]

we sue SkillHost, does it have any impact?

[knotty drift]

I have found the following for: https://media.discordapp.net/attachments/1323397021054533762/1323707470513831956/image.png?ex=67757e26&is=67742ca6&hm=47fb5c30e574964e3f2772eee81d2b848aa3b2db2c0c079d86527cc2642fcbc9&
@swift atlas; It looks like you ran out of disk space, make sure enough space is allocated and available to the server. You can also check your available disk space on the machine with the command df -h

If you are using the Python bot egg or anything that writes to tmp folder, you need to increase the tmpfs_size in your Wings config at /etc/pterodactyl/config.yml and restart Wings to apply the new config.

[swift atlas]

can you give me some command to gain sftp access

[ebon wadi]

@swift atlas try php artisan up

[ebon wadi]

Login thru sftp with the same credentials as the ssh

[ebon wadi]

First cd to the pterodactyl folder

Then the command

cd /var/www/pterodactyl

So:

cd /var/www/pterodactyl
php artisan up

[knotty drift]

I have found the following for: https://media.discordapp.net/attachments/1323397021054533762/1323784534575288340/image.png?ex=6775c5eb&is=6774746b&hm=e4b5d73a16c5aa892e0b069b726db74afff53cf746878fb21f057f398f327d77&
🇫🇷 🥖 Bienvenue sur Internet, @swift atlas 🥖 🇫🇷

Your database is refusing the Panel's attempts to connect to it. This can be for a number of different reasons so I'll let a human double check, but here are some ideas.

1. Is your MySQL instance running? systemctl status mysql(hopefully not down the road)
2. Is the user you're trying to connect with authorized to access the given database from this IP address?
3. Did you correctly give that user permission to even access that database?
4. Do you have a Firewall that is blocking connections?
5. Is your MySQL instance bound to 127.0.0.1 or localhost and you're trying to connect from outside the server?
6. Does the user have GRANT permissions if you're trying to use them to create a new database for a server?
7. Have special characters in your password? Make sure DB_PASSWORD in your .env file is enclosed in double quotes

Here is some additional documentation to help you out: https://pterodactyl.io/tutorials/mysql_setup.html

[ebon wadi]

Yes exactly follow as the bot says

And look the last link

This section

If it is 0.0.0.0, i recommend re-following the MySQL setup from the exact same page .

[swift atlas]

that status my sql

[ebon wadi]

And check in the /var/www/pterodactyl folder the .env file to see if it has the pterodactyl mysql password matches the original passeord

Can't see nothing in details please add this to the end of the same command and send me a screenshot because i need more output. >> Output.txt

This will output the log to a file named Output.txt

[ebon wadi]

But as i see there is something unsupported, that the process can't run.

[ebon wadi]

Idk i need more output

Also try updating MySQL

[swift atlas]

this may be due to the fact that I have the entire disk clogged but without access nothing will be deleted, it can be deleted somehow via the skinhost console

[ebon wadi]

Okay, first what do you mean by clogged? And second could you please send me the full log from the status MySQL?

[hexed mist]

If the disk is full then your pretty much screwed, unless you can get in and delete some files

[swift atlas]

I can't

[ebon wadi]

Hm.

[hexed mist]

Can you ask the hosting company to get in and delete some things for you?

[ebon wadi]

Or replace the disk?

(with copy)

[hexed mist]

If its through a hosting company they wouldnt have physical access im asusming

[swift atlas]

I know that there is an rm command on Skilhost that allows you to delete files from /home/fivem

but I don't know how to use it to remove things from the pterodactyl

[swift atlas]

they want money for it

[hexed mist]

Contacting the host will be your best bet

-_-

That's stupid

[ebon wadi]

Pterodactyl main files are located at '/var/www/Pterodactyl'

[ebon wadi]

-_-

Also rlq check how much space is left with df -H

[swift atlas]

77/75gb

xd

[brittle whale]

You have root console access, just login to sftp and create some space.

[ebon wadi]

.

[swift atlas]

i dont have access

[ebon wadi]

You know the ssh username and password?

[brittle whale]

#1323397021054533762 message

user says root

Navigate to /var/lib/pterodactyl/volumes

Find the folder matching your fivem server Id

And clear out some files via ssh

[ebon wadi]

And also you can use the rm -rf <directory> to manually clear stuff and also DON'T clear / (only); Or you will be cooked.

[swift atlas]

how to navigate to it

[ebon wadi]

cd /var/lib/pterodactyl/volumes

[ebon wadi]

But really?

[brittle whale]

…You’re expected to know basic linux administration to use this panel

[knotty drift]

You are expected to understand how to read documentation to use this Panel. We have spent many hours detailing how to install or upgrade our software. Please, take some time and read rather than copy and pasting and then complaining when things do not work.

If you expect to be able to install this with no understanding of basic linux system administration you should stop and turn around now

[brittle whale]

“rm” is especially dangerous if you don’t

[ebon wadi]

Type ls

[ebon wadi]

Type cd b4<TAB BUTTON(to autofill)>

[brittle whale]

You should probably just contact your host before something important gets permanently deleted. If you’re still adventurous, best of luck.

[ebon wadi]

Bruh

[swift atlas]

but my host wants money for it

[brittle whale]

But you don’t know what you’re doing and will probably cause more harm to your system than good

[ebon wadi]

Yes. Without basic linux knowledge it will be hard. Watch some YT tutorials before doing something. The "remove" command is dangerous and permanent. If you do something stupid with it there is no going back.

[swift atlas]

maybe it's true, but I don't have money and I need to get those files back

[brittle whale]

Just inquire from them how to do something, don’t ask them to do it for you. Otherwise you’ll need to wait until you can afford it or yes, as ivthered stated, brush up on your linux knowledge before attempting it yourself.

[ebon wadi]

Basically you don't need money. Ask them about How YOU can make something. In this case ask them how you can remove stuff from your disk. If they ask you for money this is kinda stupid, you didn't pick the right host. At this point learn linux.

[ebon wadi]

Asking for information is always free.

[brittle whale]

*should be free*

[ebon wadi]

By the way if you have a better disk, and your host is in your country, you can do this (like i did): ask them if you can send them a disk, that they can put in the server; format the new disk (if you wanna replace the old one), mail your disk, and basically that's it.

[ebon wadi]

Or not even in your country. If you can mail them a disk everything will be ok.