Panel is having troubles communicating node | Pterodactyl® | Page 1

slender arrow Dec 3, 2023, 9:20 PM

#

I have the panel and node setup in separate VMs on the same machine.
SSL enabled for both.
Using dynamic DNS to route traffic to my network.
I have port forwarding for all ports.
nodes list has red heartbeat.
If I use a local IP in the etc/hosts file to the node, it somewhat works. But still can't access console or get the heart beat to be green.

shell yewBOT Dec 3, 2023, 9:23 PM

#

Make sure that your wings are running using systemctl status wings and that your Wings ports (by default 8080/2022) are open in your firewall or router. This website can check your ports https://dnschecker.org/port-scanner.php

Browser console errors can also provide additional debugging information. More troubleshooting steps can be found at https://pterodactyl.io/panel/1.0/troubleshooting.html#cannot-connect-to-server-errors

Should the panel and wings be located on the same network, you might experience NAT reflection issues. In that case, type .nat for more information.

#

Suppose you are having trouble connecting to a Panel or Node on the same network as your device, or Panel and Wings can't reach each other on the same network. In that case, you may have to edit your /etc/hosts file to point the domain to the local IP, as some routers don't handle NAT Loopback correctly, if at all. On Windows, this file is at C:\Windows\System32\Drivers\etc\hosts

192.168.1.24 panel.mydomain.com node1.mydomain.com
192.168.1.25 node2.mydomain.com

slender arrow Dec 3, 2023, 9:27 PM

#

This allows me to see node information but still fails on the console and health check.

#

Get "https://panel.jayrivers.info:8444/api/remote/servers?page=0&per_page=50": context deadline exceeded (Client.Timeout exceeded while awaiting headers) http: request creation failed github.com/pterodactyl/wings/remote.(*client).request.func1 github.com/pterodactyl/wings/remote/http.go:151 github.com/cenkalti/backoff/v4.RetryNotifyWithTimer.func1 github.com/cenkalti/backoff/v4@v4.2.1/retry.go:18 github.com/cenkalti/backoff/v4.doRetryNotify[...] github.com/cenkalti/backoff/v4@v4.2.1/retry.go:88 github.com/cenkalti/backoff/v4.RetryNotifyWithTimer github.com/cenkalti/backoff/v4@v4.2.1/retry.go:61 github.com/cenkalti/backoff/v4.RetryNotify github.com/cenkalti/backoff/v4@v4.2.1/retry.go:49 github.com/cenkalti/backoff/v4.Retry github.com/cenkalti/backoff/v4@v4.2.1/retry.go:38 github.com/pterodactyl/wings/remote.(*client).request github.com/pterodactyl/wings/remote/http.go:136 github.com/pterodactyl/wings/remote.(*client).Get github.com/pterodactyl/wings/remote/http.go:81 github.com/pterodactyl/wings/remote.(*client).getServersPaged github.com/pterodactyl/wings/remote/servers.go:201 github.com/pterodactyl/wings/remote.(*client).GetServers github.com/pterodactyl/wings/remote/servers.go:26 github.com/pterodactyl/wings/server.(*Manager).init github.com/pterodactyl/wings/server/manager.go:235 github.com/pterodactyl/wings/server.NewManager github.com/pterodactyl/wings/server/manager.go:36 github.com/pterodactyl/wings/cmd.rootCmdRun github.com/pterodactyl/wings/cmd/root.go:138 github.com/spf13/cobra.(*Command).execute github.com/spf13/cobra@v1.7.0/command.go:944 github.com/spf13/cobra.(*Command).ExecuteC github.com/spf13/cobra@v1.7.0/command.go:1068 github.com/spf13/cobra.(*Command).Execute github.com/spf13/cobra@v1.7.0/command.go:992 github.com/pterodactyl/wings/cmd.Execute github.com/pterodactyl/wings/cmd/root.go:71 main.main github.com/pterodactyl/wings/wings.go:17 runtime.main runtime/proc.go:250 runtime.goexit runtime/asm_amd64.s:1598

shell yewBOT Dec 3, 2023, 9:32 PM

#

There were too many logs to read @slender arrow. Please post 5 or less. Alternatively, please share larger logs using paste sites, such as pteropaste or hastebin.

slender arrow Dec 3, 2023, 9:33 PM

#

Get "https://panel.jayrivers.info:8444/api/remote/servers?page=0&per_page=50": context deadline exceeded (Client.Timeout exceeded while awaiting headers) http: request creation failed

shell yewBOT Dec 3, 2023, 9:33 PM

#

@slender arrow; It looks like the Panel or Wings is responding too slowly, causing the request to timeout. Usually, this indicates some sort of a network issue.

Should the panel and wings be located on the same network, you might experience NAT reflection issues. In that case, type .nat for more information.

slender arrow Dec 3, 2023, 9:38 PM

#

Curl works from panel to node, but still can't get the green heart

#

No errors logged in wings --debug

hardy torrent Dec 3, 2023, 9:38 PM

#

Where is it hosted?

#

Oh i see it nvm

slender arrow Dec 3, 2023, 9:38 PM

#

proxmox is the hypervisor

hardy torrent Dec 3, 2023, 9:39 PM

#

I mean if curl works, its unlikely to be a nat loopback issue

#

Port forwarded, firewall all ok?

slender arrow Dec 3, 2023, 9:39 PM

#

8080,2022,8443,2030-2080

#

I have all these forwarded

hardy torrent Dec 3, 2023, 9:39 PM

#

Maybe the culprit is the network you share using the VM?

#

Honestly not much experience running them in vms

slender arrow Dec 3, 2023, 9:40 PM

#

It was all working with http, as soon as I swapped out to SSL things got wonky

hardy torrent Dec 3, 2023, 9:40 PM

#

Do the ports show as open with port checker?

#

Maybe try and get wing logs anyways.

shell yewBOT Dec 3, 2023, 9:40 PM

#

You'll need to grab error logs for Wings and share the link with us. The following command will help you collect the required information for debugging: sudo wings diagnostics

hardy torrent Dec 3, 2023, 9:41 PM

#

Also, what does the browser console say?

slender arrow Dec 3, 2023, 9:41 PM

#

#

8080 and 8443 timeout

hardy torrent Dec 3, 2023, 9:41 PM

#

What port is used for the node?

#

8080 or 8443

slender arrow Dec 3, 2023, 9:42 PM

#

8080

hardy torrent Dec 3, 2023, 9:42 PM

#

And the panel uses 8444?

slender arrow Dec 3, 2023, 9:42 PM

#

yes

hardy torrent Dec 3, 2023, 9:42 PM

#

Webserver*

#

Maybe worth getting wings logs

shell yewBOT Dec 3, 2023, 9:42 PM

#

You'll need to grab error logs for Wings and share the link with us. The following command will help you collect the required information for debugging: sudo wings diagnostics

slender arrow Dec 3, 2023, 9:43 PM

#

https://ptero.co/hozyjicyja

shell yewBOT Dec 3, 2023, 9:43 PM

#

I have found the following for: https://ptero.co/hozyjicyja
You already have an instance of Wings running through systemd service and are trying to start another duplicate instance, for example by using the commands wings and wings --debug, or another service is using the port.

Use ss -plnt | grep :8080 (or grep :8443 depending on the port) to find what process is currently running and stop it. You can type killall wings to shutdown any ghost Wings process.

hardy torrent Dec 3, 2023, 9:44 PM

#

Old error ignore that

#

Starts fine

#

What does the browser console say?

slender arrow Dec 3, 2023, 9:45 PM

#

#

This is for the console

#

#

This for nodes list

#

So definitely something wrong with 8080

hardy torrent Dec 3, 2023, 9:46 PM

#

Yea for sure

shell yewBOT Dec 3, 2023, 9:46 PM

#

Suppose you are having trouble connecting to a Panel or Node on the same network as your device, or Panel and Wings can't reach each other on the same network. In that case, you may have to edit your /etc/hosts file to point the domain to the local IP, as some routers don't handle NAT Loopback correctly, if at all. On Windows, this file is at C:\Windows\System32\Drivers\etc\hosts

192.168.1.24 panel.mydomain.com node1.mydomain.com
192.168.1.25 node2.mydomain.com

hardy torrent Dec 3, 2023, 9:46 PM

#

Sure port 8080 is allowed in the firewall?

#

Through the vm network?

slender arrow Dec 3, 2023, 9:48 PM

#

Yes, and I can curl it from the panel VM

#

Let me try moving to a different port. Maybe ISP doesn't allow 8080

hardy torrent Dec 3, 2023, 9:49 PM

#

Worth a shot

slender arrow Dec 3, 2023, 9:51 PM

#

still no luck

hardy torrent Dec 3, 2023, 10:00 PM

#

Hmm, odd

slender arrow Dec 3, 2023, 10:02 PM

#

ufw was the culprit

#

allowed through router, proxmox but not the host itself

hardy torrent Dec 3, 2023, 10:05 PM

#

I thought u

#

Did that alrdy

slender arrow Dec 3, 2023, 10:05 PM

#

Not after changing the ports

hardy torrent Dec 3, 2023, 10:05 PM

#

Ahhh

slender arrow Dec 3, 2023, 10:05 PM

#

I think it's all good now!

hardy torrent Dec 3, 2023, 10:06 PM

#

Glad

slender arrow Dec 3, 2023, 10:07 PM

#

Thanks for your help!

hardy torrent Dec 3, 2023, 10:08 PM

#

Np

#Panel is having troubles communicating node