#Server panel down for very long

8 messages · Page 1 of 1 (latest)

reef hingeBOT
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Hello 👋, and welcome to the Pterodactyl Discord @safe vault! We're excited to see you here, but we'll likely need a bit more information from you in order to provide a good experience in these support channels.

Always share any errors or logs in a text format or using paste sites for me to assist you. Please make sure you've collected — and provide — any associated error logs relating to the service with which you're seeking help. The commands below should help you out, and once you've provided the logs I should be able to better assist you.

Panel: tail -n 150 /var/www/pterodactyl/storage/logs/laravel-$(date +%F).log | nc pteropaste.com 99
Wings: sudo wings diagnostics
Please see .plogs and .wlogs respectively for more information.

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You'll need to grab the error logs from the Panel. The following command uploads the last 150 lines of this day's log to our pastebin and provides a link you can share.
tail -n 150 /var/www/pterodactyl/storage/logs/laravel-$(date +%F).log | nc pteropaste.com 99

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You'll need to grab error logs for Wings and share the link with us. The following command will help you collect the required information for debugging: sudo wings diagnostics

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I have found the following for: https://pteropaste.com/tz7oyou8966o/
Howdy @karmic robin! It looks like your SSL certificate has probably expired which is causing you some issues. Please double check that it is up-to-date and renew it if needed by following our guide https://pterodactyl.io/tutorials/creating_ssl_certificates.html

Additionally, not every service is able to automatically apply an updated certificate so you may need to restart Wings, NGINX, or Apache so that they will begin using the updated certificate.

feral trellis
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Then we cannot help

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You really need to be able to do the troubleshooting and provide info from that, if you say nothing seems to work then we have nothing to go off as well for help

reef hingeBOT
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You are expected to understand how to read documentation to use this Panel. We have spent many hours detailing how to install or upgrade our software. Please, take some time and read rather than copy and pasting and then complaining when things do not work.

If you expect to be able to install this with no understanding of basic linux system administration you should stop and turn around now

feral trellis
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Well, the bot states it for reference due to a high amount of people just being lazy