#[Solved] Server Issue - not loading

8 messages · Page 1 of 1 (latest)

light lotusBOT
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@proven ridge; It looks like your browser is unable to reach the Wings.

Make sure that your wings are running using systemctl status wings and that your Wings ports (by default 8080/2022) are open in your firewall or router. This website can check your ports https://dnschecker.org/port-scanner.php

Browser console errors can also provide additional debugging information. More troubleshooting steps can be found at https://pterodactyl.io/panel/1.0/troubleshooting.html#cannot-connect-to-server-errors

Should the panel and wings be located on the same network, you might experience NAT reflection issues. In that case, type .nat for more information.

proven ridge
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  • wing is up and running
  • ports are open "attached"
  • browser console show the below:
  • under admin --> node
    " as per the attachment"
  • under server --> console
    " WebSocket is already in CLOSING or CLOSED state.
    n.send @ server.63a662db.js:1"
proven ridge
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Any update, i did check all the points provided above?

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This the issue am facing along with current version of pterodactyl

light lotusBOT
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You'll need to grab error logs for Wings and share the link with us. The following command will help you collect the required information for debugging: sudo wings diagnostics

light lotusBOT
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You'll need to grab the error logs from the Panel. The following command uploads the last 150 lines of this day's log to our pastebin and provides a link you can share.
tail -n 150 /var/www/pterodactyl/storage/logs/laravel-$(date +%F).log | nc pteropaste.com 99

proven ridge
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the issue resolved, thank for support

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it was certificate problem, once renewed everything back no normal