Pterodactyl not working

[cursive zephyr]

Servers and panel not working
Only error I have is:

[2023-10-07 00:00:10] production.WARNING:GuzzleHttp\Exception\ConnectException:cURL error 7: Failed to connect to node.dishost.cloud port 8080 after 1 ms: No route to host (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://node.dishost.cloud:8080/api/servers/32b2d655-6b8c-4879-ba3a-4cdb60e026ae/power in /var/www/pterodactyl/vendor/guzzlehttp/guzzle/src/Handler/CurlFactory.php:210

[hazy solar]

Not good, @cursive zephyr! The host you're trying to reach might be invalid or its firewall is blocking your connection attempts gracefully.

If you believe the host to be correct and have checked it with dig or https://dnschecker.org/, it means your DNS might be experiencing issues. You can try to ping a different domain, such as Google and if it resolves the issue is not with your DNS and rather with the host you are trying to reach.

ping google.com

[cursive zephyr]

ping google.com from the VPS works fine.

[mellow fulcrum]

Timed out means either there is a firewall in the way or there is nothing listening on that port such as Wings not running. Check the status of the Wings service and if it's running without errors you have a firewall issue.

[green egret]

Yes like Loki says above check wings is running otherwise it’s the firewall

[cursive zephyr]

 INFO: [Oct  8 21:33:40.441] configured wings with system timezone timezone=Etc/UTC
 INFO: [Oct  8 21:33:40.441] checking for pterodactyl system user username=pterodactyl
 INFO: [Oct  8 21:33:40.441] configured system user successfully gid=998 uid=998 username=pterodactyl
 INFO: [Oct  8 21:33:40.442] fetching list of servers from API
FATAL: [Oct  8 21:34:02.984] failed to load server configurations error=http: request creation failed: Get "https://vps.dishost.cloud/api/remote/servers?page=0&per_page=50": dial tcp 144.24.189.94:443: connect: no route to host

Stacktrace:
Get "https://vps.dishost.cloud/api/remote/servers?page=0&per_page=50": dial tcp 144.24.189.94:443: connect: no route to host
http: request creation failed```
Getting this error when trying to start the wings again.

[green egret]

was this dns done today?

[cursive zephyr]

Nope, had it running for multiple months. After a restart it suddenly stopped working.

[green egret]

Hmmm 🤔

[green egret]

check the firewall port 443

443 port is closed

[cursive zephyr]

Before the VPS restart the servers were still running, I just couldnt access the panel anymore. Now I cant access anything anymore

[green egret]

i would check firewall first

[green egret]

is your webserver even on?

[cursive zephyr]

Wdym with webserver exactly? The ptero panel?

[green egret]

did you use Nginx or Apache?

[cursive zephyr]

I'm pretty sure I used nginx

[green egret]

try systemctl status nginx

[cursive zephyr]

It says running

     Loaded: loaded (/lib/systemd/system/nginx.service; enabled; vendor preset: enabled)
     Active: active (running) since Sat 2023-10-07 15:18:26 UTC; 1 day 6h ago
       Docs: man:nginx(8)
   Main PID: 1027 (nginx)
      Tasks: 5 (limit: 28661)
     Memory: 22.9M
        CPU: 138ms
     CGroup: /system.slice/nginx.service
             ├─1027 "nginx: master process /usr/sbin/nginx -g daemon on; master_process on;"
             ├─1028 "nginx: worker process" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" ""
             ├─1029 "nginx: worker process" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" ""
             ├─1030 "nginx: worker process" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" ""
             └─1031 "nginx: worker process" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" ""

[green egret]

what does this say? sudo ufw status

[cursive zephyr]

Inactive

[green egret]

ping google.com

[cursive zephyr]

64 bytes from lcfraa-aa-in-f14.1e100.net (216.58.206.46): icmp_seq=1 ttl=58 time=11.5 ms
64 bytes from lhr35s10-in-f14.1e100.net (216.58.206.46): icmp_seq=2 ttl=58 time=11.4 ms
^C
--- google.com ping statistics ---
2 packets transmitted, 2 received, 0% packet loss, time 1001ms
rtt min/avg/max/mdev = 11.421/11.437/11.454/0.016 ms```
works fine

[green egret]

The host you're trying to reach might be invalid or its firewall is blocking your connection attempts gracefully.

defo seems strange as porst say closed but your saying its running and firewall inactive

is there any hosting firewall?

[cursive zephyr]

Yea but dont really understand how that happens if it was working fine before

[green egret]

yeah seems very strange

[cursive zephyr]

Using oracle, never really touched any of it though cause I never used it so not sure

[green egret]

no idea i dont use oracle myself

i saw someone say they had a anti ddos and they disabled it and it worked but it made no sense to us 🤷‍♂️

[cursive zephyr]

Could try that later, don't have access to the oracle account rn. But yea wouldnt really make any sense but trying never hurts

[green egret]

as i said i dont use oracle myself but it defo seems like a network or firewall issue

[cursive zephyr]

Mhm, thanks for the help! Really appreciate it.

[green egret]

i hope it helps wish you luck

[wary plume]

Heads up - UFW DOES NOT work on oracle

[cursive zephyr]

Firewall should be setup correctly. I don't really know what could be wrong though other than the firewall (which it shouldnt as I just checked it)

[cursive zephyr]

Also checked if pterodactyl and wings are running, which they are if I check it using systemctl

[green egret]

Yes very strange I wouldn’t feel comfortable giving you to much advise as I haven’t used oracle as @wary plume said UFW doesn’t work on oracle maybe it uses something else

[cursive zephyr]

Yea not sure exactly what it uses but I can set up the firewall rules in the dashboard and nothing should be blocked rn.

[green egret]

I’ll look after work if I can find anything

[green egret]

any luck?

[cursive zephyr]

Not yet, restarted the server once more to try if ports now work but they don't seem to

[green egret]

try service iptables status

[cursive zephyr]

     Loaded: loaded (/lib/systemd/system/iptables.service; alias)
     Active: inactive (dead)
       Docs: man:netfilter-persistent(8)

[green egret]

inactive hmmm

[cursive zephyr]

Should it be active?

[green egret]

means firewall is off

[cursive zephyr]

Btw do you mind pings? Dont want to annoy you in any way

[green egret]

i dont mind about pings

i have this up on another screen anyway

[cursive zephyr]

👍

[green egret]

systemctl status firewalld

[cursive zephyr]

Unit firewalld.service could not be found.

[green egret]

firewall-cmd --state

only ither one i can think of

[cursive zephyr]

sudo apt install firewalld

[rapid crest]

what OS you running on?

Ubuntu?

[green egret]

looks like it yeah

[cursive zephyr]

Yea

[rapid crest]

ok so no need for firewalld

[cursive zephyr]

Running on Oracle if that helps

[green egret]

yeah worked that out after lol