cant update wings | Pterodactyl® | Page 1

kindred dawn Dec 10, 2022, 3:10 AM

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when I try to stop, or restart wings, I get this error

Failed to stop wings.service: The name org.freedesktop.PolicyKit1 was not provided by any .service files
See system logs and 'systemctl status wings.service' for details.

the bot told me to restart wings but I get the error when I do that as well.

grizzled rootBOT Dec 10, 2022, 3:10 AM

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Simple! 😘

systemctl restart wings

neat ridge Dec 10, 2022, 5:50 AM

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Debian/Ubuntu: apt install sos
Fedora/Alma/Rocky/RHEL: dnf install sos

Then run sos report --clean and upload the file it generates so we can review it.

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I'm a bit confused as to why you're getting cucked by polkit.

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@kindred dawn

kindred dawn Dec 10, 2022, 6:07 AM

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ubuntu

neat ridge Dec 10, 2022, 6:12 AM

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kindred dawn ubuntu

If you're on Ubuntu, then go ahead and run sudo apt install sos, then once the package is installed run sudo sos report --clean. It will give you a file, you'll need to copy it to your home folder then download it from your server to upload here.

kindred dawn Dec 10, 2022, 6:16 AM

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ok

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it said it was unable to that package

neat ridge Dec 10, 2022, 6:28 AM

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Can you show me a screenshot?

kindred dawn Dec 10, 2022, 6:28 AM

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neat ridge Dec 10, 2022, 6:28 AM

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Oh, try sudo apt install sosreport

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My bad.

kindred dawn Dec 10, 2022, 6:29 AM

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ok that worked

neat ridge Dec 10, 2022, 6:31 AM

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Cool beans, and the other command is working as well?

kindred dawn Dec 10, 2022, 6:32 AM

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no

neat ridge Dec 10, 2022, 6:32 AM

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What's it saying?

kindred dawn Dec 10, 2022, 6:32 AM

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it says command not found

neat ridge Dec 10, 2022, 6:33 AM

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What release of Ubuntu is this?

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cat /etc/os-release should tell you if you aren't sure.

kindred dawn Dec 10, 2022, 6:35 AM

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18.04

neat ridge Dec 10, 2022, 6:35 AM

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Ah, that's why.

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Try sosreport instead.

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Ignore the --clean part.

kindred dawn Dec 10, 2022, 6:36 AM

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ok

neat ridge Dec 10, 2022, 6:37 AM

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Oh, make sure you use sudo with it or else it won't work properly: sudo sosreport

kindred dawn Dec 10, 2022, 6:38 AM

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it said command not found, I also found an error message in the install of the sosreport package

neat ridge Dec 10, 2022, 6:39 AM

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Show me that error?

kindred dawn Dec 10, 2022, 6:39 AM

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neat ridge Dec 10, 2022, 6:39 AM

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Oh, that's a quick fix

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sudo apt update && sudo apt install sosreport

kindred dawn Dec 10, 2022, 6:41 AM

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ok that did a bunch and I dont see any errors in it

neat ridge Dec 10, 2022, 6:41 AM

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That's good, try running sudo sosreport now.

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If it asks for a case number, just hit enter.

kindred dawn Dec 10, 2022, 6:42 AM

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ok it started

neat ridge Dec 10, 2022, 6:42 AM

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Cool beans, it'll take a few minutes.

kindred dawn Dec 10, 2022, 6:42 AM

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what does this tell us?

neat ridge Dec 10, 2022, 6:43 AM

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It just gathers a bunch of logs and debugging information, I wouldn't normally need this but something weird is going on with systemd and policykit.

kindred dawn Dec 10, 2022, 6:44 AM

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ok lol

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ok its done how do I download

neat ridge Dec 10, 2022, 6:46 AM

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Did it give you the path to the file?

kindred dawn Dec 10, 2022, 6:46 AM

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yes

neat ridge Dec 10, 2022, 6:46 AM

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sudo mv /path/to/file ~

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Then download it using Filezilla or however you normally pull off files.

kindred dawn Dec 10, 2022, 6:48 AM

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the command didnt give me any feedback

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is that normal?

neat ridge Dec 10, 2022, 6:49 AM

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That's fine, it just moved it to your home folder.

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Yep!

kindred dawn Dec 10, 2022, 6:49 AM

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this might sound weird but how do I conect FileZilla to the server to get that file

neat ridge Dec 10, 2022, 6:50 AM

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Oh, you've never downloaded a file off your server before?

kindred dawn Dec 10, 2022, 6:50 AM

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I had an admin to do this all for me tell now

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so no

neat ridge Dec 10, 2022, 6:50 AM

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Oh, no worries.

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Are you on Windows 10?

kindred dawn Dec 10, 2022, 6:50 AM

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yes

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I have file zella

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already

neat ridge Dec 10, 2022, 6:51 AM

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You see the row of text boxes up top, right?

kindred dawn Dec 10, 2022, 6:51 AM

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yea

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do I put in the servers ip and use my ssh login?

neat ridge Dec 10, 2022, 6:52 AM

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Yeah, but prefix the server IP with sftp:// or else it will try to use FTP instead.

kindred dawn Dec 10, 2022, 6:52 AM

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ok

neat ridge Dec 10, 2022, 6:54 AM

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Did FileZilla get you connected okay?

kindred dawn Dec 10, 2022, 6:54 AM

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dont think so

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yea it timed out

neat ridge Dec 10, 2022, 6:55 AM

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You put your server in like this, right? sftp://12.34.56.78

kindred dawn Dec 10, 2022, 6:55 AM

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yea I put the wrong ip

neat ridge Dec 10, 2022, 6:55 AM

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Ah, that'll do it lol

kindred dawn Dec 10, 2022, 6:56 AM

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it has several ips kinda forgot witch one was the main one

neat ridge Dec 10, 2022, 6:56 AM

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No worries.

kindred dawn Dec 10, 2022, 6:56 AM

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ok got it

neat ridge Dec 10, 2022, 6:56 AM

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Cool beans, drag it here, I'll download it and check a few things, I think I know what went wrong.

kindred dawn Dec 10, 2022, 6:57 AM

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ok one sec its not leting me drag on drop im going to dowload it and then do it

neat ridge Dec 10, 2022, 6:58 AM

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Yeah, you have to download it to your computer then Discord will let you upload it.

kindred dawn Dec 10, 2022, 6:59 AM

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idk what would be doing that

neat ridge Dec 10, 2022, 7:00 AM

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On the server, run sudo chown myusername ~/sosreport-* replacing myusername with whatever your username is.

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Then try downloading it again.

kindred dawn Dec 10, 2022, 7:00 AM

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ok

neat ridge Dec 10, 2022, 7:01 AM

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It shouldn't give any output if it worked properly.

kindred dawn Dec 10, 2022, 7:03 AM

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ok

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thats it

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sending\

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📎 sosreport-s870-2022-12-10-onpllcx.tar.xz

neat ridge Dec 10, 2022, 7:07 AM

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Looking now.

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@kindred dawn When restarting wings, did you use sudo? sudo systemctl restart wings

kindred dawn Dec 10, 2022, 7:24 AM

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pretty sure I did

neat ridge Dec 10, 2022, 7:25 AM

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Run history | grep systemctl | tail -n 10

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That'll tell you if you did or not.

kindred dawn Dec 10, 2022, 7:26 AM

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I didn't not that I look at command logs

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I did not do it with sudo

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when i did it worked

neat ridge Dec 10, 2022, 7:27 AM

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Ah, yep, that's what I suspected.

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You're good now?

kindred dawn Dec 10, 2022, 7:27 AM

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yea thanks man

#cant update wings