Ban system / Moderator solid-proof clip reviews / Hardware bans

[tawdry cairn]

We need that in this game. Game's starting to get infested with cheaters.

Sorry if that hurts anyone, but i must say moderation for this game straight up sucks ass. Only well known cheater on EU we ever got banned is Rafaelka, and that still took ages to ban him out, yet he's back on his alt accounts. There's still some other cheaters like Soma going around that have been reported many times, yet no human-made action has been taken against him (the only thing that's ever happened to him is automatic ban from the amount of mass reports).

My suggestions:

• Introduce hardware bans + share ban for accounts that the cheater logged onto frequently;
• Dedicate 2 moderators for reviewing clips with solid proof visible on them;
• If company's too scared to ban out players cause of revenue loss, at least introduce ranked bans, with their duration extending for each ban the person received;
• Use that damn kernel-level anticheat for actual anticheat purposes.

[river moon]

Cheaters rarely top up so no revenue loss, it just that we have no budget for this

[soft sky]

What?.....but they drive other whales or players out of the game so less customers means less profit + BAD PR which further contributes to future profit losses

[woeful juniper]

First try to recruit someone to work for you with a very low pay. If you manage to do that then your comment is valid

[soft sky]

How does this make my comment invalid in anyway?! I swear every time you come up with a reply it just get less and less nonsensical and shouldnt you not care about this game at all anymore since you obviously cant stand this game and want this game to just be another generic shooter? + You dont even play the game anymore

[woeful juniper]

Well you see... Your actually suggesting the devs to recruit someone to moderate those related to ppl hacking and exploiting even tho they claimed that they didnt have the budget. Now im curious on how my comment is becoming nonsensical

[soft sky]

And there it is .i havent mention anything about ...recruiting people to do these things yet you jump into that assuming that what i say while i reply for i think the first comment is stupid when he mention “top up"

[woeful juniper]

Maybe, but internally thats what your thinking

[soft sky]

You are assuming thing out of your ass again

[woeful juniper]

Then what kind of strategy are you planning for the devs to pull up?

[soft sky]

I merly mentioning about the first comments where again...dude mentione top up for no reason when it entirely irrelevant to the discussion and here you are jumping un to conclude that i want dev to hire people to do jobs (+there are cheaters who is gigs whale who have spent thousands in an account risking it...it in every game)

[woeful juniper]

I see, my bad

[remote trellis]

Response from Staff:

Thanks for bringing this up. For the accounts mentioned here (including Rafaelka, Soma, etc.), we’ve been continuously following up on them and checking them from multiple angles, including account behavior, device info, and other related data.

In some cases, cheaters do switch accounts and devices frequently, which can make tracking and handling them more difficult.

As for things like hardware bans, shared bans, and manual review, these are already directions we’ve been considering internally, and we’re still evaluating and improving those strategies.

If anyone has specific match times, recordings, or other related info about suspected cheaters, please keep sending them through customer support. That kind of information is always helpful for further investigation.

We’re also continuing to work on anti-cheat improvements overall. Thanks again for the feedback and for sticking with us.

--- My response:
I'd like to confirm that hardware bans, shared bans and manual reviews systems already exist, There's already a reputation system in-place that would ban members from ranked if there are confirmed reports against users.

While it may be difficult to oversee every single ongoing match, it would be helpful to forward your matches to customer support (and include feedback in here) and @tidal aspen (for additional evidences) so that the players get actioned appropriately. While we cannot confirm whether they've been actioned on, or when they'll be actioned. We maintain a stable record for the staffs to review when they're ready to action.

I doubt revenue is a factor when actioning members. If a player is confirmed to be violating the rules then they'll be actioned on. There really isn't a compromise on Player Experience over revenue.

As for the anti-cheat, I know for sure that it's active but it's strange. It works and you get kicked out of the match if there are detections but yeah not sure what it's looking for. This isn't a criticism, but an agreement that the anti-cheat doesn't look like it's working as intended or that it needs to be updated to detect the new cheats.

[sharp radish]

hardware ban already exists, cheaters are using hwid spoofers