Can't log in after the 1.4 Update?

[brittle tusk]

Please leave your uid, platform and any screenshots/media you have here.

[ripe socket]

UID: 2059519545 platform PS5
On ps5 this morning played just fine, then game crashed and afterwards it's this screen. Already done license restore and restarted my router, nothing changes, game works fine on my phone connected to same WiFi
Edit: Re-downloading seems to have fixed the issue

[thin fern]

PC STEAM / UID: 0027267268

Game crashes and force exits when wandering around in Hexi solo mode AFTER the defeat of the Veteran flying monster and the map is freely explorable.

Access to boss via event menu, "Go Defeat Boss" to unlock event TP's character to solo mode and immediately crashes. On subsequent attempts to log into game and resume game will immediately crash. On subsequent attempts to log into the game after account is offline game will still immediately crash.

No other performance issues noted, client repair not effective. Graphics settings change not effective.

Crashing does not happen in Hexi in online multiplayer mode. All of Kaifeng and Qinghe stable before and after update.

Currently unable to continue playing the game on the same character or find out why it crashes. Playing a new character is fine and bug free.

[winter ravine]

UID: 0033259014
platform: pc steam

loading page is getting displayed then after when i try to resume the game it crashes.

[gleaming sandal]

UID: 4088057550
platform: mobile

[opaque fiber]

Before today's update (Version 1.4 Home Afar) I could play normally, but now I cannot connect to the server when using Shadow PC —are EU data center IPs currently blocked?

[peak hollow]

UID: 0013128543, platform: steam, I have this massive update size as soon as I logged on to steam while others have only around 10GB size. is steam redownloading the whole game for me?

[opaque fiber]

UID: 2049718674 , Platform: STEAM, I cannot connect when using Steam on my Shadow PC (Cloud PC) from my MacBook (IP located in France). It always shows “Unable to connect to server.”

[whole crater]

Uid: 4062061822/ IOS 26.2 on IPHONE 12 promax
Loading screen and can’t log in

[thin fern]

[UPDATE] Created a second character to play legendary while I wait for a fix to my other character (the one I replied to).

Encountered the same problem wherein my game has crashed and I cannot subsequently log into that character again as it immediately crashes upon login or resume.

In this particular case it happened suddenly while in online mode and while doing Blessed Land. The character has never interacted with the Hexi region.

HOWEVER... I do remeber at some point I was prompted to restart the game due to updates (after the main update). Steam verification of files replaced 5 files and I've been able to login to both characters. For now?

[mystic pendant]

I have this exact issue on PC via Steam.
Currently updating the game via Steam to see if it fixes it.

[uncut rain]

UID: 2073086959
Platform: PC steam
Each time i try to log in i get stuck on this screen

[halcyon swan]

UID:4099238499
Platform:mobile
Always stuck in loading game

[meager steppe]

Uid :4109959877
Platform mobile
Stuck on 91 percent so long then character gone in acreen

[sweet laurel]

0028332513

[wide basin]

Does this count? 🥹

Uid: 4083647755
Platform: epic games/ geforce now
Has been patching since release update so I'm unable to play.

[slim furnace]

Any help ?
Ps 5

And after updating v 1.4 stay this problem

[mortal quiver]

UID: 4017762498
Platform: PC - Direct Launcher
Can't go in. Says, account already online after clicking resume and I can't go in thereafter. Tried uninstalling the game then reinstall, same issue. Please, help! Thank you!

Before this issue, I was playing Perception Forest and the game was lagging, too. The game crashed then I was force to close the game. After reopening, I can't seem to log in.

[tired gazelle]

Have you resolved the login issue? I am having the same problem

[slim furnace]

Last answer from support and wait

[slim furnace]

Wait them

[jagged marlin]

Hey, same here, I can't login but it was fine yesterday 🙁

[vital rapids]

idk my uid

[paper granite]

help

[eager dew]

I can log in yesterday but not today? This is client from official site not steam.

[fervent zinc]

Since coffin master WE cant kill another breaking Army Boss .I cant select next it Tells we have to Finish previous..Same Problem as the Others .... it was our Most fav Activity ..pls Tell U got alrdy a fix ..

[storm canopy]

i already updated 4gb from app store and that still cannot to open, damn

[slim furnace]

Game worked ?

[plucky sail]

Launching from Steam, stuck here.
Rest of the internet works fine, hence I doubt anyone has dug up our fibre.

[subtle basin]

same here

[coarse dirge]

same here, stuck at start button

[storm minnow]

here as well

[onyx moon]

samee

[keen fiber]

A friend was playing until like 15 minutes ago, I asked him to relog now and he also can't get in

[heavy obsidian]

game down??? 💀 💀 💀

[cerulean saddle]

same!! last night it still worked well.. wtf today?? but many other steam users still playing right now???

[robust siren]

Same issue here on steam

[solemn comet]

🙁

[soft cobalt]

20 Draw conpensation or riot

[gilded ermine]

think its issue on steam platform, netease launcher's fine

[woven steppe]

I think they already know by now, the same screen 10 times won't make a diff :3
Stay patient

[storm minnow]

i can send it a few more times, if it's gonna get fixed faster <.<

[heavy obsidian]

did they get booted from steam?

[storm minnow]

heard it's down on phone too apparently

[thorn hamlet]

good thing i saw this post after spending 30m to reset drivers, network, routers and what not

[covert pewter]

bruh i think my con problem

[wispy ivy]

same bro, i tot it was my setup problem xD

[proper fjord]

I hope there'll be an announcement once the issue is solved.

[woven steppe]

I just went to chat and asked if someone else has the problem, cause when I'm here I'm pretty sure it's not MY network lol

[heavy obsidian]

what if all the devs went out partying on friday and no one's around to fix it?

[sharp saddle]

UID: 4078626741, Platform: Steam

Cannot re-login after restarting the game as the game became damn laggy.

[solemn comet]

can be

[fathom nexus]

me too I cant log in

[fading garnet]

me 2 cannot log in

[steep hornet]

just read #game-announcement

[raw thicket]

i better see 10 pulls on my account after this :/

[drowsy tusk]

should i just download the netease launcher..

[solemn comet]

45 mins later

[runic crest]

UID : 4033342804 Platform : Steam

Can't Login

[marsh thicket]

probably gonna be 20 echo jades lmao

[wispy ivy]

UPDATE: i can log in now

from steam

[runic hemlock]

So everybody having the same issue here?

[wispy ivy]

i just checked, i can log in from steam, just now

[gentle kindle]

@here its fixed!

[solemn comet]

nice

[runic hemlock]

Nicee

[summer shadow]

I think it's back.

[tired gazelle]

Is it working on PS5 platform now?

[covert pewter]

feel like not stable for me

[stark snow]

Dutchie here cant log in

From steam / pc

[zenith depot]

hi i cant log into the game right now on mobile

ID: 1123948942

[regal grove]

Network error - steam - windows 11 (PC), checked integrity, didn't helped, in game name is Diana-Moonlight. Mkay PC restart fixed everything, so it's working fine, thanks.

[bitter moon]

Hi, I would like to know why I can't login to the game using my NetEase account. My only character also isn't showing up on my linked account (Steam). Is this a known issue? ID for reference: 1514275274 - Client is Where Winds Meet Lite for PC.

[pine shuttle]

UID - 4055194126
Platform - iOS
can't log into my account, this morning. yesterday was fine.

[urban sapphire]

Cant login like before has to wait like 10min before I login
Platform = steam
UID-2028820388

[wide scarab]

Can't login
Platform-Android
UID- 4073980057

[compact flame]

cant login game, it crash at 73% and 97%, have try restart pc, fix client and check integrity, have try other steam account still enter normally

[wide scarab]

Can't also login other acc.
Platform- Android
UID- 4036227688

[trim barn]

Steam account can't login

[urban sapphire]

Platform = steam
UID-2028820388
cant login now at all

[autumn lark]

UID: 0029842664
Platform: NetEase/Steam
solve this before tomorrow's guild war

[uneven sundial]

UID: 0028131780
Platform: Steam

Sometimes able to login if I have gear-up on but it does not show me DMs or guild menu.

[jovial flower]

Same here.
UID: 4044837465
Platform: Steam

Able to login if I have gear-up on but it does not show me DMs, guild menu or anything user profile related.

[urban sapphire]

can only login using gear up and using gear up give this

[timber dome]

still having the same issue, we have a guild member with the same issue, is there any fix

cant join Breaking army event, it says its not active , but all other members joined

[urban sapphire]

u cant naturally u have to use vpn

[timber dome]

thats very bad, i hope our member can join Guild War at least

was able to join the guild party tho...

[acoustic pagoda]

Cant login normally on Steam Client
It used to load so fast, but now Game client gets stuck on 91% for like 5minutes
even after that Cant login via Resume button

Only way i can login (steam) .. is to click the Characters button and load into account from there.. its terrible, new update broke logins

Today having connection issues, its gone bad
hope devs are aware of this issue

[autumn lark]

same, i have to use cloudfare wrap to connect to server and this issue

[autumn lark]

missed yesterday war and today i can barely login(using cloudfare wrap amd gearup but LagoFast does pretty good job) but laggy and not rendering the menu/friends profile "G" guild arena match nameplates , i don't want to suffer more do something

[uneven sundial]

I've used cloudflare warp to fix this as well. But it is quite laggy

[acoustic pagoda]

i am using a VPN as well, connecting fine, but with lag for online modes

[hot flicker]

Stuck at loading screen 91%

ID : 4076224147
Platform : Mobile android

[wraith niche]

this morning was fine but then I couldn't enter the game. ID:1514132594. platform: android mobile

[tacit fossil]

Cant login and stuck

ID:1499742484
Platform: mobile android
This is the version that will update the new map tomorrow
What's actually going on?

[bitter moon]

Finally, resolved this one. Did it by clearing game data in external folders before reinstalling.

[flint smelt]

Stuck (can't login)

ID: 4026504967
Platform: PC - Netease launcher

[verbal pollen]

Yesterday was fine, but then I couldn't enter the game. ID:4049707447. platform: PC - Netease launcher

[carmine chasm]

same, cant login, stuck 91%. otherwise cant click reusme or anything

[kind drum]

Stuck Cant Login

Platform : PC Steam
UID : 4024669868

[hazy gyro]

Stuck can't login
Platform: Mobile IOS
UID: 4057074462

[carmine chasm]

Update, i can login now but, it basically take 10 minutes even on "Resume" screen, to be able to click and login

[vital remnant]

Can't login
Device : Mobile Android
UID : 1533938826

[pine thunder]

Yep same as me can't login using Steam Version

[hot flicker]

finally. For other mobile user, I deleted data and then uninstall and reinstall. now I'm in

[tacit fossil]

Update I have to wait for a long time to before I could log in.

[teal sparrow]

Stuck cant login

Platfrom : PC

[sinful mulch]

stuck cant login
platfrom : ios
Uid : 4055182638

[acoustic pagoda]

i can login normally if i connect to a VPN (tested only on japanese region)
but without VPN getting same issue, pressing resume or character select just show connection error
it is annoying

[quartz gulch]

Platform: PC // Steam
UID: 4094694030

The game was stuck at 91%, and then it loaded to this screen. Resume and Character Select cannot be clicked.

Tried rechecking the file integrity, found 1 missing data which the game downloads. Game still won't work after that.

Tried emptying steam cache, run flushdns and sfc/scannow on cmd. None worked.

Tried restarting again, and there was a very quick pop up that said something like "[nil] account login failed" but the error note was too quick to be seen.

Assistance is greatly appreciated.

[acoustic pagoda]

have same issue
using vpn works for me
but it is a problem from last WWM update, a lot of users are affected

[thick stream]

Platform : mobile android
UID : 1501325765

Stuck at 91%, then there's no Character name on resume

Can't enter the game

[hushed sinew]

platform : mobile ios
uid : 4032430301

i have the same issue as above, whenever i try to log in, it will be stuck at 91% then when it connects it is stuck on lobby page which i can’t tap anything.

[idle mason]

Same here, I also need vpn on just for login😭
After that i can play without vpn

[wintry barn]

Turn off connection and turn on immediately, it works

[hot pier]

no it doesn't

I have same issues on mobile platform, its stuck long time at 91%, whenever it pass i can't go playing the game. Stuck at lobby

[hot flicker]

Hi for mobile user You can try to Clear Data and then redownload. That's the fastest one you can try, the slowest one is to WAIT for it to load, mines load like nearly 12 minutes then I am able to bypass the 91% AFTER THAT I waited 6 more mins to be able to press Resume.

[frail forge]

Hi admin, I'm experiencing an issue where I can't log in and am stuck on the loading screen at 91%, I think this issue comes from my wifi provider, when I changed it to mobile data i was immediately free from being stuck at 91% and was able to log into the game smoothly. I think this stuck login 91% problem comes from my wifi provider. My UID (4108119773)

[uneven sundial]

Same thing here. I'm able to connect with networks other than my home network. But I'm not fully sure it's an isp issue as well since there are so many people posting here about it.

I've raised a ticket with my isp but I think they're as lost as me on this issue that they're not responding properly.

[solemn olive]

UID: 1018203965
Platform: Mobile

Haven't played in a couple months, decided to return and had to log in again. For some reason, it just won't let me at all

[autumn lark]

Day 4 for asking for help
make my game work without using vpn

[urban sapphire]

Nuh

[tacit fossil]

Thanks Dev It's been fixed, really good job 👍

[polar steppe]

UID : 1551533757. Platform : PC / official launcher

why do i see this?

login details are correct, can login on website, but i cant enter the game

[golden plaza]

cant log in as well.
UID : 2014282835
Platform : PC and PS5

[hidden pebble]

Cant log in to the game but can log into the account to access the profile when i proceed to hit resume it just gives network errors but i know my connections fine
UID 1480451421
platform PC lite and steam
i have managed to get in to the game now but its pretty consistant it took me 3 hours before i posted this