#Can't log in after the 1.4 Update?
1 messages · Page 1 of 1 (latest)
UID: 2059519545 platform PS5
On ps5 this morning played just fine, then game crashed and afterwards it's this screen. Already done license restore and restarted my router, nothing changes, game works fine on my phone connected to same WiFi
Edit: Re-downloading seems to have fixed the issue
PC STEAM / UID: 0027267268
Game crashes and force exits when wandering around in Hexi solo mode AFTER the defeat of the Veteran flying monster and the map is freely explorable.
Access to boss via event menu, "Go Defeat Boss" to unlock event TP's character to solo mode and immediately crashes. On subsequent attempts to log into game and resume game will immediately crash. On subsequent attempts to log into the game after account is offline game will still immediately crash.
No other performance issues noted, client repair not effective. Graphics settings change not effective.
Crashing does not happen in Hexi in online multiplayer mode. All of Kaifeng and Qinghe stable before and after update.
Currently unable to continue playing the game on the same character or find out why it crashes. Playing a new character is fine and bug free.
UID: 0033259014
platform: pc steam
loading page is getting displayed then after when i try to resume the game it crashes. 
UID: 4088057550
platform: mobile

Before today's update (Version 1.4 Home Afar) I could play normally, but now I cannot connect to the server when using Shadow PC —are EU data center IPs currently blocked?
UID: 0013128543, platform: steam, I have this massive update size as soon as I logged on to steam while others have only around 10GB size. is steam redownloading the whole game for me?
UID: 2049718674 , Platform: STEAM, I cannot connect when using Steam on my Shadow PC (Cloud PC) from my MacBook (IP located in France). It always shows “Unable to connect to server.”
Uid: 4062061822/ IOS 26.2 on IPHONE 12 promax
Loading screen and can’t log in
[UPDATE] Created a second character to play legendary while I wait for a fix to my other character (the one I replied to).
Encountered the same problem wherein my game has crashed and I cannot subsequently log into that character again as it immediately crashes upon login or resume.
In this particular case it happened suddenly while in online mode and while doing Blessed Land. The character has never interacted with the Hexi region.
HOWEVER... I do remeber at some point I was prompted to restart the game due to updates (after the main update). Steam verification of files replaced 5 files and I've been able to login to both characters. For now?
I have this exact issue on PC via Steam.
Currently updating the game via Steam to see if it fixes it.
UID: 2073086959
Platform: PC steam
Each time i try to log in i get stuck on this screen
UID:4099238499
Platform:mobile
Always stuck in loading game
Uid :4109959877
Platform mobile
Stuck on 91 percent so long then character gone in acreen
Does this count? 🥹
Uid: 4083647755
Platform: epic games/ geforce now
Has been patching since release update so I'm unable to play.
UID: 4017762498
Platform: PC - Direct Launcher
Can't go in. Says, account already online after clicking resume and I can't go in thereafter. Tried uninstalling the game then reinstall, same issue. Please, help! Thank you!
Before this issue, I was playing Perception Forest and the game was lagging, too. The game crashed then I was force to close the game. After reopening, I can't seem to log in.
Have you resolved the login issue? I am having the same problem
Wait them
Hey, same here, I can't login but it was fine yesterday 🙁
help
I can log in yesterday but not today? This is client from official site not steam.
Since coffin master WE cant kill another breaking Army Boss .I cant select next it Tells we have to Finish previous..Same Problem as the Others .... it was our Most fav Activity ..pls Tell U got alrdy a fix ..
i already updated 4gb from app store and that still cannot to open, damn
Game worked ?
Launching from Steam, stuck here.
Rest of the internet works fine, hence I doubt anyone has dug up our fibre.
same here
same here, stuck at start button
here as well
samee
A friend was playing until like 15 minutes ago, I asked him to relog now and he also can't get in
game down??? 💀 💀 💀
same!! last night it still worked well.. wtf today?? but many other steam users still playing right now??? 
Same issue here on steam
🙁
20 Draw conpensation or riot
think its issue on steam platform, netease launcher's fine
I think they already know by now, the same screen 10 times won't make a diff :3
Stay patient 
i can send it a few more times, if it's gonna get fixed faster <.<
did they get booted from steam?
heard it's down on phone too apparently
good thing i saw this post after spending 30m to reset drivers, network, routers and what not
bruh i think my con problem
same bro, i tot it was my setup problem xD
I hope there'll be an announcement once the issue is solved.
I just went to chat and asked if someone else has the problem, cause when I'm here I'm pretty sure it's not MY network lol
what if all the devs went out partying on friday and no one's around to fix it?
UID: 4078626741, Platform: Steam
Cannot re-login after restarting the game as the game became damn laggy.
can be
me too I cant log in
me 2 cannot log in
just read #game-announcement
i better see 10 pulls on my account after this :/
should i just download the netease launcher..
45 mins later
UID : 4033342804 Platform : Steam
Can't Login
probably gonna be 20 echo jades lmao
So everybody having the same issue here?
i just checked, i can log in from steam, just now
@here its fixed!
nice
Nicee
I think it's back.
Is it working on PS5 platform now?
feel like not stable for me
hi i cant log into the game right now on mobile
ID: 1123948942
Network error - steam - windows 11 (PC), checked integrity, didn't helped, in game name is Diana-Moonlight. Mkay PC restart fixed everything, so it's working fine, thanks.
Hi, I would like to know why I can't login to the game using my NetEase account. My only character also isn't showing up on my linked account (Steam). Is this a known issue? ID for reference: 1514275274 - Client is Where Winds Meet Lite for PC.
UID - 4055194126
Platform - iOS
can't log into my account, this morning. yesterday was fine.
Cant login like before has to wait like 10min before I login
Platform = steam
UID-2028820388
Can't login
Platform-Android
UID- 4073980057
cant login game, it crash at 73% and 97%, have try restart pc, fix client and check integrity, have try other steam account still enter normally
Steam account can't login
Platform = steam
UID-2028820388
cant login now at all
UID: 0029842664
Platform: NetEase/Steam
solve this before tomorrow's guild war
UID: 0028131780
Platform: Steam
Sometimes able to login if I have gear-up on but it does not show me DMs or guild menu.
Same here.
UID: 4044837465
Platform: Steam
Able to login if I have gear-up on but it does not show me DMs, guild menu or anything user profile related.
can only login using gear up and using gear up give this
still having the same issue, we have a guild member with the same issue, is there any fix
cant join Breaking army event, it says its not active , but all other members joined
u cant naturally u have to use vpn
thats very bad, i hope our member can join Guild War at least
was able to join the guild party tho...
Cant login normally on Steam Client
It used to load so fast, but now Game client gets stuck on 91% for like 5minutes
even after that Cant login via Resume button
Only way i can login (steam) .. is to click the Characters button and load into account from there.. its terrible, new update broke logins
Today having connection issues, its gone bad 
hope devs are aware of this issue
same, i have to use cloudfare wrap to connect to server and this issue
missed yesterday war and today i can barely login(using cloudfare wrap amd gearup but LagoFast does pretty good job) but laggy and not rendering the menu/friends profile "G" guild arena match nameplates , i don't want to suffer more do something
I've used cloudflare warp to fix this as well. But it is quite laggy
i am using a VPN as well, connecting fine, but with lag for online modes
Stuck at loading screen 91%
ID : 4076224147
Platform : Mobile android
this morning was fine but then I couldn't enter the game. ID:1514132594. platform: android mobile
Cant login and stuck
ID:1499742484
Platform: mobile android
This is the version that will update the new map tomorrow
What's actually going on?
Finally, resolved this one. Did it by clearing game data in external folders before reinstalling.
Stuck (can't login)
ID: 4026504967
Platform: PC - Netease launcher
Yesterday was fine, but then I couldn't enter the game. ID:4049707447. platform: PC - Netease launcher
same, cant login, stuck 91%. otherwise cant click reusme or anything
Stuck Cant Login
Platform : PC Steam
UID : 4024669868
Stuck can't login
Platform: Mobile IOS
UID: 4057074462
Update, i can login now but, it basically take 10 minutes even on "Resume" screen, to be able to click and login
Can't login
Device : Mobile Android
UID : 1533938826
Yep same as me can't login using Steam Version
finally. For other mobile user, I deleted data and then uninstall and reinstall. now I'm in
Update I have to wait for a long time to before I could log in.
Stuck cant login
Platfrom : PC
stuck cant login
platfrom : ios
Uid : 4055182638
i can login normally if i connect to a VPN (tested only on japanese region)
but without VPN getting same issue, pressing resume or character select just show connection error
it is annoying
Platform: PC // Steam
UID: 4094694030
The game was stuck at 91%, and then it loaded to this screen. Resume and Character Select cannot be clicked.
Tried rechecking the file integrity, found 1 missing data which the game downloads. Game still won't work after that.
Tried emptying steam cache, run flushdns and sfc/scannow on cmd. None worked.
Tried restarting again, and there was a very quick pop up that said something like "[nil] account login failed" but the error note was too quick to be seen.
Assistance is greatly appreciated. 
have same issue
using vpn works for me
but it is a problem from last WWM update, a lot of users are affected
Platform : mobile android
UID : 1501325765
Stuck at 91%, then there's no Character name on resume
Can't enter the game
platform : mobile ios
uid : 4032430301
i have the same issue as above, whenever i try to log in, it will be stuck at 91% then when it connects it is stuck on lobby page which i can’t tap anything.
Same here, I also need vpn on just for login😭
After that i can play without vpn
Turn off connection and turn on immediately, it works
no it doesn't
I have same issues on mobile platform, its stuck long time at 91%, whenever it pass i can't go playing the game. Stuck at lobby
Hi for mobile user You can try to Clear Data and then redownload. That's the fastest one you can try, the slowest one is to WAIT for it to load, mines load like nearly 12 minutes then I am able to bypass the 91% AFTER THAT I waited 6 more mins to be able to press Resume.
Hi admin, I'm experiencing an issue where I can't log in and am stuck on the loading screen at 91%, I think this issue comes from my wifi provider, when I changed it to mobile data i was immediately free from being stuck at 91% and was able to log into the game smoothly. I think this stuck login 91% problem comes from my wifi provider. My UID (4108119773)
Same thing here. I'm able to connect with networks other than my home network. But I'm not fully sure it's an isp issue as well since there are so many people posting here about it.
I've raised a ticket with my isp but I think they're as lost as me on this issue that they're not responding properly.
UID: 1018203965
Platform: Mobile
Haven't played in a couple months, decided to return and had to log in again. For some reason, it just won't let me at all
Day 4 for asking for help
make my game work without using vpn
Nuh
Thanks Dev It's been fixed, really good job 👍
UID : 1551533757. Platform : PC / official launcher
why do i see this?
login details are correct, can login on website, but i cant enter the game
cant log in as well.
UID : 2014282835
Platform : PC and PS5
Cant log in to the game but can log into the account to access the profile when i proceed to hit resume it just gives network errors but i know my connections fine
UID 1480451421
platform PC lite and steam
i have managed to get in to the game now but its pretty consistant it took me 3 hours before i posted this