Performance issue (Asia region thread)

[dusk mirage]

This thread is dedicated to reporting optimization and performance issues for the ASIA region (PC/PS5). Please use the template below to submit your report.

Character UID (in the bottom left corner of the game screen):
Platform: Steam/Epic/PC/Mobile/PS5, etc.
Detailed Description: Please describe the issue you are encountering, and if restarting resolves the issue.
Screenshots or Videos: Please attach any pictures or clips that can help us identify and resolve the issue quickly.

[deep creek]

The launcher starts very late after the 1.1 update. And if playing for long hours say more than 3 to 4 hrs. The game starts to lag after any loading area or stage etc, almost unplayable. After a restart it is fine but starts to lag again. Suggest to make farming available for Retuning stones and falcon stones. Because by the time we fully enhance our gear and equipment the season ends and we are unable to enjoy the full potential of gears and doesn't feel rewarding and feel cheated.

[cerulean meadow]

Character UID (4018013764)
Platform: Global Launcher
Detailed Description:
I was getting over 100 fps in Qinghe all areas, Over 60 stable in Kaifeng, and was getting round 80 to 120 fps in raids and sword trials on Medium to High Graphics settings with DLSS balanced on RTX 3060. But after the 1.2 Patch update my fps dropped to 30 to 60 fps in Qinghe and 20 to 40 fps in Kaifeng (Especially in the city) and now I can only get 45 to 60 fps in Raids and Sword Trials. This is a major performance Issues considering my system specs are not that outdated. (Note) Other games do not have these types of issues. Also restarting both pc and the game does not resolve the problem. (You can check the Fps on Top right of the Screenshots I have provided) Thank you for your time and attention.

Screenshots: The first two pics are my graphic settings. (Note) I was getting the fps stated above in description with Medium and High settings. The third pic is one of the most Fps efficient locations in Qinghe and im only getting around 70 to 80 with all Low settings. The last pic is the street of Kaifeng.

[wide hornet]

can we get latency indicator on our screen so we can identify if the issue is on our side?

[proper kayak]

can you make game lod better? isn't too close for render ?
thanks

[mighty vector]

Character UID: 4035730782
Platform: Steam, PC Client
Detailed Description: My WWM auto closes whenever I try the upload features. It crashes when I click the Upload Image/Video and when the File Explorer Pops-up(e.g: Import Customization Data, Upload Image via Smart Customization, Spotlight(Video Upload and Image Upload). I already clean format my windows 11 PC.
Screenshots or Videos: This is a screen record of my game trying to upload another QR Customization, but the game keeps crashing once the File Explorer pops-up

[untold mist]

Character UID : 4017377802
Platform: Mobile
Detailed Description:
I have problems with this quest progression in the lost chapter in that boat part where i investigate the painting but after i choose all dialogue options there, it doesn't progress anymore im stuck
Screenshots or Videos:

[next wing]

Character UID: 0027774067
Guild Name: FeavenCult
Guild Number: 10155569
Platform : STEAM

Hello,

At the game’s launch, my account was incorrectly assigned to the Asia region. Later, I was placed in the EU region, but my guild remains permanently locked to Asia because I am the guild founder.

Even though the guild region is displayed as Europe, all guild members experience high ping during guild activities. When participating in these activities, connections are clearly routed to Asia servers, resulting in unplayable latency for everyone.(including guild base)

I would appreciate it if you could provide a region transfer option, unlock or correct the guild’s region, or suggest an official solution to resolve this issue.

Thank you for your support.

Screenshots or Videos:

[little pivot]

+1, same case here

[vagrant wedge]

Character UID (0022474989)
Platform: ipad ios
Detailed Description:
Performance on pvp is lazy than solo mod, it seems low fps despite i made it high, Idk what's it is but it can be internet
My ping around 40

[strong roost]

Character UID : 4025436384
Guild Name : ForsakenMiao

Platform : Steam, PC

Detailed Description : The Breaking Army guild event is bugged.

After the season update, the breaking army challenge bosses cannot be modified or even unlocked despite already clearing the previous boss in Breaking Army. It's either locked again or a notification of "the prerequisite is not met" and even after clearing the current boss the next challenge boss is still locked.

Videos and screenshot :

• Gameplay of Breaking Army againts Zheng E, a proof that my guild already unlocked the boss.

• Screenshot of the current breaking army list, showing that Zheng E is locked again and the list somehow jumbled up with Coffin Master and Drunken Master that is seems to be unlocked but cannot be choosen.

• A video attempting to change the breaking army challenge boss after the Lion Dance

[wraith wren]

Character UID: 0019127813
Platform: Steam, PC
Detailed Description: I used to run the game on 100+ fps before the recent update, I even played GvG on high graphics, and was able to record my games during it. After the recent updates, my game started running horribly (30-1fps) and I have not changed anything, my game would crash randomly (which has never happened before) with no explanation, I would get random fps loss most especially in GvG or Heroes Realm, making it almost unplayable for a few seconds, i've also tried lower graphics and all, and the results stayed the same. I've updated and restarted my pc, and it's not like it's outdated as well, as it used to run the game perfectly fine.
(I unfortunately don't have photos or recordings during the lags, as it is completely random.)
Thank you for taking the time to figure out things and help.

[hot onyx]

i have this kind of problem too, after the 71 breakthrough my FPS just went down by a lot. (+ if u wear a cape such as Flicker of Faces, the cape wind animation makes the FPS even crazy).

[cerulean meadow]

Omg I knew it. I was not the only one getting this issue.

[shadow canopy]

does everyone know how to check ping?

[digital hazel]

trying to reinstall it to my pc but this message keeps appearing

[hot onyx]

Apparently everyone have it. But for high end PC user they cant feel the differences. For low and mid it does😭

[cerulean meadow]

Yeah man but I got like Ryzen 7 5800X3D with Rtx 3060 12Gbs and other matching stuffs. I struggle to get 60 fps on low to mid graphic setting after the 1.2 patch. That's actually insane.

It was fine on Mid to High settings before the update when I still had like over 100 fps.

[hot onyx]

Yea same. Especially when i wear a cape from flicker of faces, when i left clicking. During light attack animation my FPS going down to 20-30 from 70 now. Before the update im having 100+ FPS. Its just sad

[cerulean meadow]

Yeah sadly I can relate 😭

[next wing]

I have the same graphic card try using fsr with frame gen on and make the quality around 55 i always get around 130fps with those settings(btw new nvidia driver update coused lots of crashes on lots of diffrent systems so u might wanna try to use more stable version like 591.74 WHQL i hope this helps you

[deft spoke]

Character ID: 4067189521
Guild Name: Jianghubase
Platform : Mobile
Detailed description: Performance / graphic issue

Hello,

After I logout, my FPS always drop to mid (30-45) even though I set to 60 FPS. But, when I changed back to extremely high (60 FPS) it's works as intended. Before this bug, my phone can run this game to ultra - 60 fps (dimensity 9400e).

Thank you for your support.

Screenshots or Videos:

[cerulean meadow]

Thank you. I will surely try it.

[lapis tundra]

Character UID: 4017339933
Platform: Mobile Samsung A55
Description: Since last updates, every time i went to underground my screen look like this.

[true canyon]

Same problem also the visual quality need to manually set back and taa antiliasing everytime i log off

[wide granite]

Can you guys please fix the full screen issue. You can't change resolutions at full screen. I have a 4k monitor but at 4k the fps is horrible. And I can't switch to 2k in full screen mode unless I use windowed mode which is crap

[fluid knoll]

The frame rate is always capped at 30 upon login, I need to go to settings>display, then have to set it at 25 then set it to max again to get 60fps.
Device is OnePlus 13, Snapdragon 8 elite. Every graphics settings are on low.

[hearty oar]

This isn't a performance issue, but the server is severely laggy in Battle Royale mode. The server is constantly freezing, lagging, and stuttering, causing similar problems for both me and my friend, even though we're both playing online together (not same device or network --> 100% server problems)

[proper kayak]

anyone know how to fix blur when i do parry or skill on boss?

[dusty linden]

PC
I was running the game at max settings, but after the last two updates, my ram usage is exceeding 6 gb and grinding the game and whole pc to slow down. I changed every settings to low, but that didnt fix it either.
PC Specs: R5 3600X & Rtx 3060 12 GB VRAM & 16gb ram

I have my fps locked at 60 fps in the nvidia settings so thats not an issue either. i am on the latest drivers

[fair portal]

the online mode has been laggy since yesterday for me even though my internet is fine. someone help ✌️😭

[wintry steppe]

Requesting more servers in Asia....
Getting 100(+-10) ping.
Makes it super hard to hit big dps...even in dummy

[red pilot]

Character UID:4107844628
Platform:Mobile
Detailed Description: I can't complete this quest since I can't submit my photo because the time requirement is stuck... even though I already set the time around 16:00-18:00 ... I tried restarting the quest and also re-start the game but still can't do it..

[acoustic goblet]

I'm from kyrgzystan, ping is absolutely terrible since yesterday, have over 400ms, can't even upload videos onto spotlight

[wintry steppe]

Any news if the devs have noticed/acknowledged the ping issues?

[wide hornet]

there is nothing they can do, unless they want to move the servers near to your house.

[wintry steppe]

wdym nothing they can do?
They can increase no. of server across different country to increase coverage and there reducing average ping a player would get. But having a server right in my home would be awesome too...

[odd mulch]

any new these dev can resign and change a new team to do some patch correction? or they just dont care players are losing?

[little pivot]

do you know gear up? why dont you use that apps? well recomended by WWM

[wintry steppe]

it did nothing

[little pivot]

you already run that app before launching the launcher?

[wintry steppe]

yes I launched the game through that ip router

[little pivot]

something to do with ur isp then, you already set the region for the gear up?

[wintry steppe]

are you implying there is nothing wrong from the game server side?

[little pivot]

nope. for my side i got 40 - 50ms

[wintry steppe]

you get that much ping because you are physically closer to the game server.

[little pivot]

where u from?

[wintry steppe]

I was requesting for more server in different locations to increase coverage

4000 km from singapore

[little pivot]

any other country that near you for the gear up?

[agile barn]

Character UID (4067960671)
Platform: Mobile
Detailed Description: I've finished all of the wandering tales but i can't get the anecdote on Tian Yunniang which is Ailment of the heart. I tried to delete the app and restart my phone and the game but nothing changes, Its been a month and i thought the update of 1.3 would fix this bug but unfortunately nothing happened.
Screenshot and Videos:

[next wing]

Character UID: 0027774067
Guild Name: FeavenCult
Guild Number: 10155569
Platform : STEAM

Dear Support Team,

Thank you for addressing my previous ticket and successfully migrating my guild to the EU server to fix the Asia region lock issue.

However, immediately following the migration of the guild, a new critical bug has emerged. I am the guild founder and the guild is fully active, but whenever members or visitors attempt to enter our guild base normally, they are blocked by the following system error:

"The guild you're visiting has disbanded and cannot be accessed."

Additional Bug Details:
We noticed a strange behavior regarding this issue. Sometimes, players can force their way into the guild base by repeatedly spamming the "Visit Guild" button on my profile page.

However, even when they manage to bypass the error and enter the instance this way, the guild base is completely glitched. They cannot see any of the structures or buildings we have previously constructed; the base appears completely empty to them.

It appears that while the guild itself was transferred to the EU region, the guild base instance data failed to migrate properly. The server is falsely flagging our active guild as disbanded and failing to load our constructed guild base data for other players.

I have attached screenshots and a video clearly demonstrating the error occurring in-game. Could you please investigate this synchronization issue so our guild base and its constructed buildings load properly for everyone?

Thank you for your continued support.

Best regards,

[woven tulip]

My uid:- 4057832656

I have screen flickering problem with low bloom graphics sitting
On mobile

[feral narwhal]

Character UID: 0015977161
Platform : STEAM (current), EPIC games, launcher

These are my device specs -
RTX 4060
intel i5 12450HX
24 GB ram

I keep getting really bad fps. On avg it is 60 -70
on online mode it drops down to 40-50
and some particular places like kaifeng and nmw base it goes down to 20-30.

I tried changing the launcher type but all of them are giving the same issue.. Tired changing direct x to 11 and still same issue

Only wwm is posing this problem other much heavier games runs smoother than this

[simple vapor]

Platform- PC steam

Game is very laggy, i can get into the game but moving the screena dn my character lags. Bad, only just started late yesterday and today.

4055736481

[simple vapor]

Are you still having this problem. I too am having this problem, is your screen stuttering?

[red cave]

Im having issues with the hexi campaign. After the first fight. Everything goes white and it goes back to the gates. Anyone know how to solve this?

[brave token]

Character UID: 4037456248
Platform: Mobile / PS5 / PC
Detailed Description: I moved from Asia to America recently and I had an account already that I don't want to lose progress on. The 400+ ping makes online events and PvP very impossible to play. I am requesting this to be fixed and for my character ping to be moved to NA please. Thank you.

[upbeat dirge]

Character UID: TBA
Platform: PC
Detailed Description:
Trying to install WWM Lite via the launcher available from WWM website. The launcher frequently drops download speed but constantly eats 70-80% of CPU usage as well as 500-900KB/s of internet bandwidth. It's been about 24 hours by now and the download is not complete. Screenshot attached

[tepid pebble]

#game-support optimize mobile processors like snapdragon 8 gen 1 and other processors too no one working to improve mobile experience... this needs fixing asap.. or no one can enjoy any events or maps ..

[lone shore]

Character UID: 4012344570
Platform: Mobile
Detailed Description: When fighting Lord Crimson Carp boss, Ling bo skill doesn't work. Hence, accumulation of 4 stacks is very slow. When I tried executing it, it does nothing as well. Thank you

[onyx snow]

Character UID : 4014100099
Platform: mobile and Steam
Detailed description: game froze after cutscene on both mobile and PC. I repaired the game, redownloaded, unstuck, tried everything

[vernal surge]

Character ID: 4044698189
Platform: PC
Details Description: After the 1.6 update, when we party with players from other regions such as TW or HK, I keep loading for a while when entering the dungeon, and sometimes my damage output becomes 0 even though I have already dealt damage.

[onyx snow]

05/09 still the same bug, this is getting worse

[deep peak]

UID: 0046375288
steam
Desc: Been stuck on the loading screen after clicking resume and it shows that my account is already online, cant seem to get past this screen which does not load, there nothing else shown other than the guy walking, ive tried repairing the client, restarting my pc, refreshing everything but nothing worked, still stuck on this

[wanton locust]

almost 7hrs now, still stuck to that screen

[deep peak]

is there a fix to this?

[wanton locust]

if i know the answer i would be playing by now

its been almost 8hrs

[potent canopy]

I still can't log in either

[wanton locust]

10hrs later, zhang still walking in the rain

[normal shuttle]

Oh i got the same issue as above

I thought just only me

[potent canopy]

Uncle Jiang, let me play

[solemn marten]

Even after the announcement that the unstable issue has been resolved, the problem of inaccessibility is still ongoing

[full saddle]

Character UID: 4027221246
Platform: Steam
Detailed Description:
Whenever I open the game, it's laggy, but less compared to when I actually log in. When I login(resume), it's very VERY laggy. Slow to render/load my character, the pop-up loads in slowly. tl;dr, extremely laggy, game loads in the UI and renders in the buildings and characters and npcs slowly.

Have tried opening and closing the game, tried opening by directx12, still extremely laggy. Tried changing fps limit from 60 to 30, still the same, very very laggy. (I'm not good with computer technical stuff btw) This has been going on for a few days around this week.

-# small note: pc may not be able to handle wwm
Screenshots/Videos:

[deep peak]

<@&1231156582469865522> <@&1392078687372837005>

Me and a couple others in this thread have this problem with no fix,pls help

[bold niche]

Character UID (in the bottom left corner of the game screen): 0043321284
Platform: PC/Mobile
Detailed Description: Long loading, Can't connect

[lofty jewel]

#game-support

[potent canopy]

I already wrote to support and all they answered me was "Please don't worry; closing this conversation won't affect your issue. Feel free to leave feedback if you'd like." And what is that supposed to mean??? Are they solving the problem or not?

[signal zephyr]

Support informed me that they are working on solving the issue. Just be patient.

[potent canopy]

Okay, thanks for the information.

[normal shuttle]

Thank you 🔥

[deep peak]

@solemn marten @potent canopy @normal shuttle @wanton locust try logging in , its fixed for me

[solemn marten]

yes its fixed now thanks

[potent canopy]

I was just able to log in, thanks for letting me know.

[normal shuttle]

I can play noww OMG thank you so much

[wanton locust]

after 14hrs they finally let me in

[limpid cobalt]

UID: 0036432912 Platform: Steam/Global Can't log in. Stuck in this screen, won't show anything. Please help...

[night trellis]

Keep trying to restart the game

after 2/3 it worked for me

[jaunty inlet]

India not getting good ping

[onyx snow]

Day 6th reporting the same bug, you are losing me Developers, how can a map full of bugs can still be released?

[jaunty inlet]

The loin at the end stuck in air really gave me a hard laugh 🤣

[jaunty inlet]

What phone do you use and how much ms do you get ?

[onyx snow]

I use ip14promax but it happened on PC too so I don’t think it’s device problem

[jaunty inlet]

I know it’s server issue they need to change back to original 😞server when we were use to by now what ms do you get I. Mobile and pc ?

[onyx snow]

Around 53-100 if low battery but it’s normally 36~

[lost drift]

Title: [Urgent Petition] Request to Revert PvP Matchmaking Rollback and Separate Leaderboards
Dear Where Winds Meet Development Team,
The sudden decision to rollback the unified PvP (Arena) matchmaking between the KR/JP and TW/HK/MO servers has completely destroyed the PvP ecosystem for the KR/JP region. Considering the player base connecting via Steam in our region, this separation makes the game virtually unplayable.

1. A Broken Matchmaking Experience
   Queue times now regularly exceed 20 minutes. Even when a match is found, we are forced to fight the exact same opponent repeatedly for over an hour. In a game where combat depth relies on reading diverse weapon setups, martial arts, and parry timings, fighting a single person continuously ruins the core PvP experience.
2. The Logical Contradiction of Leaderboards
   It is completely illogical to separate the matchmaking pools due to ping complaints, yet keep the PvP Leaderboard unified. It makes absolutely no sense to compete for ranking points against players we are physically restricted from fighting.
3. Unfair Operational Precedent
   Caving to the "boycott" threats and ping complaints of one specific region, while ignoring the KR/JP players who accepted the ping difference for the sake of healthy queue times, is a blatant disregard for our community.
   Our Demands:
   • Revert to the unified Asia matchmaking pool immediately so we can actually play the game.
   • If the matchmaking must remain separated, you MUST create an independent PvP Leaderboard exclusively for the KR/JP servers.
   We expect a prompt and logical resolution.

[jaunty inlet]

Totally agreed but i am from India and am Getting bad ping in all server you created just some are less worse and some more can’t play pvp anymore before I at least got 80ms but now only never below 130 ms the arena is becoming trash I mainly only play arena but not getting good ping and this update makeing it worse please revert back to the original I and everyone here will make do or just give us the old server as different region so those who are greeting good ping in their region remain while people like us from different region who don’t get good ping get our old ping game back in 1v1 arena please my one and only request

[livid oyster]

Your ISP routing is bad

[jaunty inlet]

When will it get fixed

[somber tapir]

Character UID: 0047194822
Platform: PC

Detailed Description:

I am reporting a critical server optimization and regional discrimination issue that has made the game unplayable for Korean players.

Severe Network Latency (Ping) Issues: In the ASIA region, Korean and Japanese players are at a significant disadvantage compared to players in Hong Kong, Taiwan, and Macau. Low-ping players possess an "environmental privilege," being able to see and react to motions before high-ping players. Despite six months of feedback requesting technical solutions like Rollback Netcode or local routing nodes, there has been zero improvement.

Server Paralysis & Matchmaking Collapse: Since the recent server split following complaints from other regions, the Korean matching pool has completely collapsed. PVE matching now exceeds 15 minutes, and 1v1 PVP repeatedly matches the same players with rating gaps of 200–300 points.

Recent Multi-server Instability: Since yesterday dawn, the multi-servers have been in a state of paralysis, causing frequent disconnections and login failures.

Restarting the game or device does not resolve these issues as they are rooted in server-side management and regional routing neglect. We demand an official response and a technical roadmap to ensure a fair competitive environment.

Please do not ignore the voices of Korean players.

详细描述：

本人在此报告针对韩国玩家的严重服务器优化问题及地区歧视现象，目前的状况已导致游戏无法正常进行。

严重的网络延迟 (Ping) 问题： 在亚洲地区，韩日玩家相比港澳台玩家处于显著劣势。低延迟玩家拥有“环境特权”，能先于高延迟玩家看到动作并做出反应。尽管我们半年来持续要求引入回滚代码（Rollback Netcode）或扩充本地加速节点，但至今未获任何改善。

服务器瘫痪与匹配崩溃： 自从应其他地区要求进行服务器拆分后，韩国匹配池已彻底崩溃。PVE 组队等待时间超过 15 分钟，1v1 论剑更是反复匹配分差达 200-300 点的同一对手。

多服不稳定性： 自昨日凌晨起，多服处于瘫痪状态，频繁出现掉线和登录失败。

重启游戏或设备无法解决这些问题，因为根源在于服务器端的管理缺失和地区路由优化被忽视。我们强烈要求官方给出正式答复及技术改进时间表，以确保公平的竞技环境。

请不要无视韩国玩家的声音。

[verbal monolith]

platform : pc

case when i play an beat the boss always my monitor black screen and monitor on the display like blurry/ grainy/ fuzzy scrreen. when i play other game like unreal engine 5 , black mith wukong, hogwarts and ultra graphic its normal, just wwm and marvel rivals,

i tried on off the gpu accelrated, and more tutorial in youtube / google / reddit , etc. its not help. and also i have reinstall driver, clean up driver with ddu. the problem its not fixed .

im frustated. please help me.

i play on steam but not have a launcher.

error info : The description for Event ID 153 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

\Device\000000aa
Restarting TDR occurred on GPUID:100

The message resource is present but the message was not found in the message table

[stoic shell]

anyone else having issues connecting to the server? i keep getting the 211 error