How to get your Pre-registration Rewards

[candid nimbus]

1. Make sure your account used for the draws and Pre-registration is properly linked to your Netease Account.

See the guide here for how: https://www.wherewindsmeetgame.com/news/official/GlobalLaunch/CrossPlatform.html

2. If you have properly setup the account link, it will arrive via in-game mail, around level 5.

If it they do not appear in your in-game mail, please reach out to us at [e-mail]. You can also provide feedback to us through the in-game customer service center. To assist us in investigating the issue more effectively, we kindly request that you include your game ID, a description of the problem, and any screenshots you may have. Your cooperation is greatly appreciated, and thank you for your understanding.

[lean rune]

Does this include the pre-registration rewards from the gacha (like the goose icon) or are those supposed to come later?

[quartz quartz]

Will a link to gmail and NetEase be enough? All the pre registration event been done through the mail , so will it work?

[candid nimbus]

Yes it should if its properly linked.

[candid nimbus]

The lucky draw awards are coming out at a later date

[lean rune]

Thank you ^^

[quartz quartz]

Thanks !
but how will I know if it is? At the login screen it says it’s linked through both, is there something I’m missing?

[candid nimbus]

If it is it will arrive via in-game mail after your character reaches level 5

[quartz quartz]

It’s already waiting at lv 20 for breakthrough 😅

Thanks again!

[noble kindle]

i pre-registered but netease website says it can't find it

[candid nimbus]

Did you pre-register with a netease account or through a gmail?

[noble kindle]

gmail

[candid nimbus]

Than you'll need to create a netease account and link your gmail to it

[noble kindle]

i see. thx

[dusk sandal]

how to link the gmail to it?

[candid nimbus]

see the guide above for how to link your accounts

[dusk sandal]

yh i did that but didnt get it.

[sterile cosmos]

So, by simply adding a NetEase account to my Steam account, can I get the lucky drop that I get by logging in with Google?

[candid nimbus]

Lucky draws will be given out at a later date. As you as you have properly linked your account it will arrive via in-game mail

[candid nimbus]

Did get what?

[sterile cosmos]

I entered the Gmail address I used for pre-registration and linked my lucky draw to the game, as well as creating a NetEase account that I just linked to the game too. That's okay, right?

[candid nimbus]

Sounds right, After that reach level 5 and it will arrive via in-game mail with the lucky draw rewards coming out at a later date

[sterile cosmos]

I received the pre-registration, but I haven't received anything from Twitch yet

[candid nimbus]

#1439385759596548237 message The developers know and are working on it. As long as everything is linked properly it should arrive via in-game mail when its fixed. If that changes we'll let everyone who is having issues know

[open basin]

Hello. I only got 4 rewards from twitch, my resonating melody i dont get it. Where can i report this? Altough in twitch i already claim all but in my mail in game only 4 rewards

[candid nimbus]

#1439381991861522525 The developers are aware of the problem and already working on it

[tranquil bane]

The pre-registration milestones arrived but not the other pre-reg rewards like the bird head accessory or the harp accessory.

[merry fractal]

Guys i didnt get the rewards from pre registration, those 3 skins above the draw chance

[placid pier]

The 3 items from personal pre-registration came to in-game mail after lvl 10.

But did anybody receive the lucky draw items?

[lean rune]

Not yet, no. They said those will come at a later date but not what date.

[plain shale]

Is there a way to confirm which email I use to pre register? I can't remember which email i enter.

[merry fractal]

anyone got the draw rewards from pre registration site?

[merry fractal]

anyone please tell me did you receive the draw rewards from pre registration site

[placid pier]

The lucky draw page has a "my rewards" button again, but still no option to send it that I can see

[chrome hazel]

I don't think anyone has got the lucky draw rewards yet.

[stoic fiber]

I didnt get mine

[chrome hazel]

Been there done that, made a netease account and connected everything. No lucky draw rewards. I think it said something about November 30 deadline to get things linked.

[normal mango]

I didnt get mine also, I have logged into netease account in the draw event page directly
please I need my goose avatar 😭

[shell sun]

anyone knows how to get lucky draw rewards. for me everything is linked since afwhile ago and nothing

[chrome hazel]

At this point I think they should just give everyone the same lucky draw items since the whole system seems to have messed up. Just like come up with a gift pack that everyone gets.

[wind meteor]

Messaged support about it, apparently,
"Website lucky draw rewards: Redemption codes sent to your registered email, usable on any account"

Unfortunately though I also never received any codes lol

[normal mango]

did you contact them with in-game support (feedback menu)?

[wind meteor]

I emailed them through their support email ([e-mail])
Sent them another message just now as well through in game support and waiting for a response

[chrome hazel]

Yeah idk what they are on, but I never got a code. Linked all accounts, no emails from devs or anything.

[wind meteor]

They got back to me through in-game support and it's the exact same message I got via email lol

[chrome hazel]

Mine was to make sure my email is connected and rewards would be sent after November 30th.

Its like an automated response that someone would give when you aren't getting anything.

[normal mango]

I got this reply from in-game support

Thank you for your patience! Regarding the prize you mentioned, it has not yet been issued. Please wait a little longer; we will process it and send the prize to your account as soon as possible.

so...we just wait some more I guess?

[chrome hazel]

Wait another week and try again I guess.

[obsidian vessel]

I sent an email to their support email asking about the lucky draw rewards, linking the announcement saying we would get them after November, and asking if there are any new updates. They responded by literally repeating the exact same paragraph from the link I quoted

[obsidian vessel]

Not allowed to post image or imgur link I guess, but their response was

"
Dear Player,
We sincerely apologize for the delayed response and appreciate your continued patience.
If you won the Website Pre-registration Lucky Draw, submit your Gmail or NetEase Games account on the pre-registration page before Nov 30.

Rewards will be sent to that account after Nov 30. Forgot which account you submitted?
You can check which account you used on the pre-registration page.

We really appreciate your evaluation of our service. Have a nice day!

Best Regards,
Support Team"

[chrome hazel]

So the cookiecutter response.

[wind meteor]

I got an even better response lol
"Dear player, regarding the issue you have reported, please ensure that the email address you registered at that time is correct.

If you have filled in the wrong email address, it is normal that you have not received the corresponding redemption code.

If you have any other game-related questions or suggestions, please feel free to contact us. We would appreciate your evaluation of our service. Thank you."

Yes i'm sure its correct, no I don't think several people not receiving it is normal

[chrome hazel]

I don't know if anyone has gotten the lucky draw rewards yet.

[brave saddle]

Same, none of my friends received it... and all entered their emails correctly

[quaint locust]

This is what support told me, and I confirmed I have not received redemption codes via email

[chrome hazel]

I haven't either. I checked spam and all mail on my gmail and no emails from WWM at all. Pretty sure nobody has gotten them. Based on the cookiecutter responses it seems like nobody will get their lucky draw rewards.

[gilded otter]

That's very disappointing.

I wanted my goose icon dangit

Seems like asking support doesnt do anything if all they're gonna give is cookie cutter responses

Sad

[chrome hazel]

Same. I wanted the rewards after sitting in discord day after day to get 20 people to register so I could get 20 draws only to get nothing.

There is a spot on Playstation to link NGP mail, but it doesn't allow a full email address. It only allows 6 characters to get entered.

[wind meteor]

between this and the ping issues i wonder if they're just gonna pretend neither problem exists lol

[obsidian vessel]

I was actually able to get a non cookie cutter response after I responded to the cookie cutter AI email and left 1 star support review explaining how it wasn't of any help (not sure if that second one made any difference)

"Dear player,

Thank you for reaching out to us regarding the missing rewards. We understand how disappointing it can be not to receive the rewards you are entitled to, and we appreciate your patience in this matter.

I want to assure you that our technical team is currently investigating the issue. Once they have verified the situation and confirmed the missing rewards, we will ensure that they are distributed to affected players as soon as possible.

We sincerely appreciate your understanding and patience while we work to resolve this issue. If you have any further questions or need additional assistance, please don't hesitate to reach out.

Thank you for being a valued member of our community, and we hope to have everything sorted out for you soon!"

They worded it like only a handful of people didn't get rewards instead of literally everyone, but at least they have verified it's a technical issue and they are working on it

[chrome hazel]

They literally got rid of the link on the web site associated with lucky draw or at least a way to access it from their site. I happened to have the site in my history, so I can see my rewards and the email I used.

The issue was they didn't make everyone create a NetEase account and instead just allowed email sign ups, then they wanted NetEase accounts which messed up the whole process. They could just give everyone the rewards (Title, Goose Icon, 100 Jade, and like 10 of each consumable) then be done with it.

[normal mango]

#community-news message
dont forget to screenshot everything on the event page this time

so we will have some evidences if it goes wrong again

[rough timber]

hello

clicking on my rewards is not doing anythingg

[wind meteor]

lol the page is borked yet again

[chrome hazel]

Yeah I did all of that, so we will see what happens. Devs could just give everyone the rewards and be done with it since anyone playing currently has a linked account.

[barren sage]

Hi i have a question, I played through steam a few days after global launch. Am i eligible for the rewards?

[wind meteor]

did you sign up for the prereg events? if no, then you arent (unless they change something)

[rough timber]

PhD in noobie noob

[sturdy obsidian]

I don't understand, will the rewards be sent to the email (the one you click on 'Fill In Information') OR the one you used to participate the event?

At some point (before launching the game), I heard that they will send it to the email that you filled in, so the email that you used to participate is doesn't matter. Is this still true?

[wind meteor]

according to what they wrote, itll be the one you entered in "fill in information"

[sturdy obsidian]

welp, this says different

[wind meteor]

theyre telling everyone different things
if you scroll up some youll see some of us got told itll be sent as codes to that email

and now they changed it (?) lol

[sturdy obsidian]

because there are two distinct emails: email that is used to participate the event AND email that is filled in the 'Fill In Information'

[wind meteor]

yes, but they specified the rewards will be sent as redeemable codes to the email in "fill in information "

this screenshot says theyll be sent directly to your character if you linked an email

which is completely different to what they told us previously

[sturdy obsidian]

I was going back and forth with the customer support via email, it has been 20 emails already, they seems to get different people to answer each of the time, and some are 'cookiecutter response'

[wind meteor]

who knows what theyre up to at this point lol

[north monolith]

@sturdy obsidian did you complete the main quest "homecoming?" I think you mikght have to do that first

Other Rewards

Pre-registration and Milestone Rewards will be sent to your account.

Milestone rewards: via in-game mail once your character reaches Level 5.
Pre-registration rewards: after completing the main quest “Homecoming."

If you purchased the PlayStation preorder bundle, you will need to log in on PlayStation 5 at least once to claim your bundle bonuses. For any other rewards (beta/pre-registration/milestone), you can link your accounts and claim them on any platform.

If you won the Website Pre-registration Lucky Draw, submit your Gmail or NetEase Games account on the pre-registration page before Nov 30. Rewards will be sent to that account after Nov 30. Forgot which account you submitted? You can check which account you used on the pre-registration page.

https://www.wherewindsmeetgame.com/news/official/GlobalLaunch/CrossPlatform.html

[sturdy obsidian]

ofc I did that, but I think you're misunderstood something here. Yes, they did say submit the email before Nov 30. but they never did distribute the rewards (scroll up and see other people's complaint). Fast forward to a few days ago, they sent a new message, pushing the date back to Dec 14, and rewards will be distributed in batches starting on Dec 20

@north monolith #community-news message

[north monolith]

@ming Ah, ok

[rough timber]

Who is that cute animal in yourm ofp

Pfp

[sturdy obsidian]

its just a random mouse picture I got from the internet lol

[rough timber]

xd

[dusk spoke]

Still waiting on my lucky draw rewards 😔

[wind meteor]

apparently they'll be sending them out in batches after the 20th of dec

[rough timber]

If they don't send

I will beat you up nooob

[wind meteor]

sure ig

[serene sapphire]

why I still didn't got mine

ah 20th

Sus

[serene sapphire]

Netease I'm watching u

[chrome hazel]

I'm not even worried about the rewards anymore. Any costume I'd actually want to get is put into a $400+ gacha system. Rewards we should have gotten at launch we still don't have due to the devs not requiring a NetEase account when registering.

[gilded otter]

I just want my goose icon dawg

[wind meteor]

check the ping thread for even more funnies they're ignoring lol

[rough timber]

I just want to beat up @wind meteor

[wind meteor]

why

[wind meteor]

sure ig
1v1 me on 400ms ping

[rough timber]

Oki noobb

[obtuse meteor]

are cbt players never going to get their badge lol

[wind meteor]

surely you would much prefer another spending event instead- netease probably

[normal mango]

its 20th now

im watching you netease

[tranquil bane]

https://tenor.com/view/77bit-escobar-gif-11667599896581262228

[gilded otter]

Netease please

[normal mango]

Netease please its 21st here now

https://tenor.com/view/blade-runner-2049-gif-7993237219332977809

[gilded otter]

I'm praying we get it in our mails by reset today

[tranquil bane]

nothing

[gilded otter]

I havent opened my game yet

But if it's coming out in batches after 20th then maybe there's hope

[wind meteor]

lmao still nothing and it's the 21st

[obtuse meteor]

this is just for lucky draw lol, cbt people already got their outfit rewards but not the badge so they literally just forgot to send it

[serene sapphire]

ah k, it's December 20 2026

[rough timber]

Noob

Queue in arena now!!

[wind meteor]

lmao

[gilded otter]

Oh well...

[normal mango]

[wind meteor]

lmao they're really pretending not to see huh

[rough timber]

noobdayo

[wind meteor]

are you okay lmao

[silk dirge]

Still haven't gotten mine in game

[normal mango]

no one does

[dusk spoke]

[chrome hazel]

Because they want us to forget and move on. People giving them plenty of money, so zero incentive to give us the free stuff we signed up for.

[gilded otter]

Do we have to notify a mod or something to bump this? Aint no way im forgetting bruh

[chrome hazel]

Devs know, just they didn't require a NetEase account for the pre registration stuff, so they can basically say "You didn't use a NetEase account so we can't send rewards". We all followed what they asked as far as account linking goes and they still haven't sent emails or anything else.

[gilded otter]

🗿

[gilded otter]

Honestly with how bad my memory is, I'll probably forget it eventually

I'm tired

[normal mango]

netease please I need the duck

[tranquil bane]

what the duck, give me my rewards NetEase

[obtuse meteor]

cbt badge is never gonna happen lol

[smoky grove]

How to solve this?

[candid nimbus]

Try repairing/verifying game files first. On pc, in the official launcher its before you launch the game clicking on the hexagon in the top right that will open a menu with the option to do

[gilded otter]

Sigh

Goose...

[tranquil bane]

atp we gotta tag the twitter account about it everytime they make a tweet

i feel kinda scammed lol since a lot of the missions to get draws was basically doing advertisement for free. And in the end we don't get our "payment"

[gilded otter]

9 mortal ways scam lookin ahh 😭

[chrome hazel]

December 24th here in Japan, still nothing. I see more cash shop items. I can't even load the draw page due to bad optimization. Got more cash shop items though!

[dusk spoke]

Please Mr. Postman

[obtuse meteor]

so when are cbt badges being sent? we got our outfit but not our badge and it's been 1.5 months since the game released

[chrome hazel]

We still haven't gotten lucky draw rewards. Got new cash shop items though!

[obtuse meteor]

[gilded otter]

[normal mango]

[wind meteor]

considering i dont even think this channel is viewed by mods/sophie
i doubt we'll ever get a resolution lol

[normal mango]

time for customer support again

[gilded otter]

1 mod just popped up and then nothing lmaooo

Idk anymore, good luck guys

[inner horizon]

Haven't gotten my rewards either. Looking bleak.

[rough timber]

Let's pingg

[wind meteor]

be my guest
the high ping thread already tried lol

[rough timber]

@ornate igloo helpp

[ornate igloo]

If you haven’t received your rewards contact the support mail in #game-support
If you have already sent an email and it’s not resolved, message @hearty folio

[rough timber]

Yippee

[chrome hazel]

I did all of that in November and still no rewards.

[inner horizon]

Has anyone actually gotten the lucky draw rewards like goose avatar?

[chrome hazel]

Not that I know of.

[inner horizon]

Gotcha. Don't see people rly talking about it anymore.

Thought maybe I missed something.

[wind meteor]

probably just people giving up at this point lol

[ornate igloo]

Try goosemail again. So we can get a staff member to look at it

[normal mango]

Hello,
It hasn't been given out yet. The Final confirmation just ended on Dec.14 and they are going through the list now of those that confirmed it.

got this from goosemail

gotta wait some more

[tranquil bane]

https://tenor.com/view/old-boomer-history-84years-many-years-ago-gif-18534104

[chrome hazel]

They fixed the issue with the costume on the CN version in less than 24 hours, but can't push out lucky draw rewards and cbt badges for global.

[inner horizon]

Longer that passes the less likely we will ever receive them at this rate

[rough timber]

It's oki

Codyno my best friend said he will giv

[tranquil bane]

not looking good brev

the question was "did anyone receive their lucky draws"

[inner horizon]

Haven't seen a single person that's actually received the rewards. Not like it went out to some and not to others

[tranquil bane]

whats not looking good is the devs response to the situation

[inner horizon]

That too

It's being pushed under the rug and ignored

[chrome hazel]

Funny thing is the CN server issue was a costume that they had to alter because people complained it didn't fit the game. Devs literally had to change code and it was fixed in under 24 hours, but they can't just send everyone lucky draw rewards.

[merry fractal]

so is it working, anyone recieved the rewards?

[inner horizon]

No

[wet moon]

do we know when they will give the rewards from "LUCKY DRAW" they said after 20 dec but from the 15 people i know no one has recieved a thing

[merry fractal]

damn

[chrome hazel]

No. They keep giving the run around. Contact in game says contact out of game. Contact out of game says contact in game.

[wind meteor]

and then when you get a response the response is "please wait" kekw

[rough timber]

please wait

[chrome hazel]

I haven't gotten "Please wait" yet. Its just the run around to contact diffetent places.

[sturdy obsidian]

December 27th, yet no email no redeemable code...

[inner horizon]

We've been forgotten about fr

Swept under the rug

[gilded otter]

Tsk tsk

[tranquil bane]

I'd ping the mods and devs ngl, but don't wanna be banned

whistleblowers tend to get "banned" irl too

[wind meteor]

whistleblowing only applies if youre an insider though
we're the customer

[chrome hazel]

I bet the cash shop gets updated again though.

[normal mango]

i can wait

[wind meteor]

https://tenor.com/view/mad-pissed-off-anger-angry-fist-gif-17698178

[dusk spoke]

Another day forgotten..

[inner horizon]

We don't even get false updates anymore 😔

[chrome hazel]

Every time I see a twitter post from wwm I say something about the missing rewards.

[wind meteor]

the fact that this is still under "community troubleshooting guides" and not "known issues" says a lot lmao

[chrome hazel]

I finally got the "Please wait a little longer" message from in game help. I don't think they feel it is an issue because a lot of people didn't do it and most that did likely forgot about it.

[serene sapphire]

I don't mind trading the rewards for few lingering melody wink wink

[tranquil bane]

true, i wouldn't complain if about 100 lingering melody ended up in my inventory by mistake

[inner horizon]

If I had to guess there will be no rewards and no compensation lol

[rough timber]

Rewards only for player named klarisia

[dusk spoke]

[tranquil bane]

Yea this is getting ridiculous…

If you ain’t gonna give us anything at least say so bruh

[silk dirge]

So no goose icon? I only wanted that

[tranquil bane]

@ornate igloo Sorry for the ping but do we know if the devs are at least acknowledging this issue? This is getting weird at this point...

[ornate igloo]

Uhh I’d have to double check

I feel like there was a post about it but I might be making things up

[potent flume]

you're probably talking about this one. Item 2 #community-news message

[wind meteor]

im amazed its this difficult to give out a png

youd think we were asking for 100 gacha rolls or something

[chrome hazel]

The post that was buried by 15 other posts in hopes people forget.

[normal mango]

another day waking up to no goose icon

[rough timber]

If we don't get registration reward I will beat up @wind meteor in arena 1v1

[wind meteor]

idk if you think youre being funny or what lmao
can you stop

[potent flume]

Oh? That's interesting

[rough timber]

Yaa

[chrome hazel]

Someone drop a meme of a goose not giving rewards and submit it for their contest.

[tranquil bane]

I also asked other people on reddit and whatnot and not a single person said they received the lucky draws, so the thing about "releasing the rewards in batches after the 20th" was a lie too

[inner horizon]

Yea nobody has received anything

And there's been 0 updates since that post

It's just being ignored at this point

Every time I complete a survey I keep adding comment to distribute lucky draw rewards but I doubt they actually read it

[tranquil bane]

i'm trying everything man...

[chrome hazel]

My survey got closed in the middle of it and submitted before it was finished.

[obtuse meteor]

cbt players still got no badge

[obtuse meteor]

?

back when cbt-2 and cbt-3 were running, they said they'd give an outfit and a badge as a reward. we got the outfit but no badge

and the stupid thing is that the badge exists in the game, it's just not distributed

pretty bad joke tbh

[wind meteor]

not your type of humour
ill not do it again ¯_(ツ)_/¯

[obtuse meteor]

nsfw is literally not allowed lol this is a public server

[wind meteor]

aighty mate ¯_(ツ)_/¯

[normal mango]

happy new luckydrawless year

[inner horizon]

Happy new year to everyone except lucky draw folks

[tranquil bane]

Another day, another disappointment

[normal mango]

no disappointment if you dont expect

[quartz oar]

honk honk!

[normal mango]

good goose

[severe escarp]

I write 2 times the support and I become never an answer

[tranquil bane]

I want my goose icon bro

[inner horizon]

Devs don't care about us

[severe escarp]

Thats what I think too

[inner horizon]

If we didn't receive the rewards by this point I highly doubt we ever will, too much time has passed

Just bizarre because it's literally in game and just needs to be enabled but I guess that's too much work for them

[chrome hazel]

Because people keep spending money.

[silk dirge]

Where is the icon???

https://tenor.com/view/waiting-waiting-forever-waiting-for-you-it's-been-84-years-meme-gif-3221316472416716605

[gilded otter]

We all gave up?

[chrome hazel]

Nope. I post on every twitter post asking where the Lucky Draw rewards are

[gilded otter]

Kudos to you soldier

[chrome hazel]

Finally got the Lucky Draw rewards

Still no cbt badge though.

[inner horizon]

Title is slightly different too I guess translation difference

Was suppose to say like The Tyrant of Yanyun and it says Yanyun Bully lol

Oh well, good enough

[serene sapphire]

ty ty

[granite knot]

How explain

[serene sapphire]

pre register rewards, this https://www.wherewindsmeetgame.com/jm/activity/3sSsSg/3aPyBU

more specifially, lucky draws

[granite knot]

Thanks

[normal mango]

its here bby

[inner horizon]

And now our watch has ended

[tranquil bane]

Seems like we didn't get all we won since i had won a lot of stuff but at least we got the most important

Now i can rest in peace

[inner horizon]

Rip

[severe escarp]

a lot of stuf is missing

Waht was World Exploration Pack ? I had win 3 of them and nothing was in my mail

[normal mango]

world exploration pack was the friends we made along the way

[severe escarp]

I like the titel, the german translation was right

[tranquil bane]

I think it's like those bags you get from your AI friends in game. I won a lot of them too so it must be some wood or coins inside, nothing important lol

[sturdy obsidian]

did they send you a code to redeem or it just a straight mail into your account?

[serene sapphire]

Mail into account

[inner horizon]

Yea it's mailed to you

[silk dirge]

I finally got them 🎉 🎉 🎉

[supple carbon]

Still waiting for the beta profile badge(s) 😭

[chrome hazel]

Same. Likely won't ever get it