#How to get your Pre-registration Rewards

1 messages · Page 1 of 1 (latest)

candid nimbus
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  1. Make sure your account used for the draws and Pre-registration is properly linked to your Netease Account.

See the guide here for how: https://www.wherewindsmeetgame.com/news/official/GlobalLaunch/CrossPlatform.html

  1. If you have properly setup the account link, it will arrive via in-game mail, around level 5.

If it they do not appear in your in-game mail, please reach out to us at wherewindsmeet@global.netease.com. You can also provide feedback to us through the in-game customer service center. To assist us in investigating the issue more effectively, we kindly request that you include your game ID, a description of the problem, and any screenshots you may have. Your cooperation is greatly appreciated, and thank you for your understanding.

Where Winds Meet is an epic open-world action-adventure RPG rooted in the rich legacy of Wuxia. Set during the turbulent era of tenth-century China, you take on the role of a young sword master, uncovering forgotten truths and the mysteries of your own identity. As the wind stirs across mountains and rivers, so too will your legend rise.

lean rune
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Does this include the pre-registration rewards from the gacha (like the goose icon) or are those supposed to come later?

quartz quartz
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Will a link to gmail and NetEase be enough? All the pre registration event been done through the mail , so will it work?

candid nimbus
candid nimbus
lean rune
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Thank you ^^

quartz quartz
candid nimbus
quartz quartz
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Thanks again!

noble kindle
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i pre-registered but netease website says it can't find it

candid nimbus
noble kindle
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gmail

candid nimbus
noble kindle
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i see. thx

dusk sandal
candid nimbus
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see the guide above for how to link your accounts

dusk sandal
sterile cosmos
candid nimbus
candid nimbus
sterile cosmos
candid nimbus
sterile cosmos
candid nimbus
open basin
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Hello. I only got 4 rewards from twitch, my resonating melody i dont get it. Where can i report this? Altough in twitch i already claim all but in my mail in game only 4 rewards

candid nimbus
tranquil bane
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The pre-registration milestones arrived but not the other pre-reg rewards like the bird head accessory or the harp accessory.

merry fractal
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Guys i didnt get the rewards from pre registration, those 3 skins above the draw chance

placid pier
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The 3 items from personal pre-registration came to in-game mail after lvl 10.

But did anybody receive the lucky draw items?

lean rune
plain shale
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Is there a way to confirm which email I use to pre register? I can't remember which email i enter.

merry fractal
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anyone got the draw rewards from pre registration site?

merry fractal
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anyone please tell me did you receive the draw rewards from pre registration site

placid pier
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The lucky draw page has a "my rewards" button again, but still no option to send it that I can see

chrome hazel
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I don't think anyone has got the lucky draw rewards yet.

stoic fiber
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I didnt get mine

chrome hazel
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Been there done that, made a netease account and connected everything. No lucky draw rewards. I think it said something about November 30 deadline to get things linked.

normal mango
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I didnt get mine also, I have logged into netease account in the draw event page directly
please I need my goose avatar 😭

shell sun
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anyone knows how to get lucky draw rewards. for me everything is linked since afwhile ago and nothing

chrome hazel
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At this point I think they should just give everyone the same lucky draw items since the whole system seems to have messed up. Just like come up with a gift pack that everyone gets.

wind meteor
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Messaged support about it, apparently,
"Website lucky draw rewards: Redemption codes sent to your registered email, usable on any account"

Unfortunately though I also never received any codes lol

normal mango
wind meteor
chrome hazel
wind meteor
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They got back to me through in-game support and it's the exact same message I got via email lol

chrome hazel
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Its like an automated response that someone would give when you aren't getting anything.

normal mango
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I got this reply from in-game support

Thank you for your patience! Regarding the prize you mentioned, it has not yet been issued. Please wait a little longer; we will process it and send the prize to your account as soon as possible.

so...we just wait some more I guess?

chrome hazel
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Wait another week and try again I guess.

obsidian vessel
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I sent an email to their support email asking about the lucky draw rewards, linking the announcement saying we would get them after November, and asking if there are any new updates. They responded by literally repeating the exact same paragraph from the link I quoted

misty iglooBOT
obsidian vessel
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Not allowed to post image or imgur link I guess, but their response was

"
Dear Player,
We sincerely apologize for the delayed response and appreciate your continued patience.
If you won the Website Pre-registration Lucky Draw, submit your Gmail or NetEase Games account on the pre-registration page before Nov 30.

Rewards will be sent to that account after Nov 30. Forgot which account you submitted?
You can check which account you used on the pre-registration page.

We really appreciate your evaluation of our service. Have a nice day!

Best Regards,
Support Team"

chrome hazel
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So the cookiecutter response.

wind meteor
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I got an even better response lol
"Dear player, regarding the issue you have reported, please ensure that the email address you registered at that time is correct.

If you have filled in the wrong email address, it is normal that you have not received the corresponding redemption code.

If you have any other game-related questions or suggestions, please feel free to contact us. We would appreciate your evaluation of our service. Thank you."

Yes i'm sure its correct, no I don't think several people not receiving it is normal

chrome hazel
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I don't know if anyone has gotten the lucky draw rewards yet.

brave saddle
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Same, none of my friends received it... and all entered their emails correctly

quaint locust
chrome hazel
gilded otter
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I wanted my goose icon dangit

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Seems like asking support doesnt do anything if all they're gonna give is cookie cutter responses

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Sad

chrome hazel
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There is a spot on Playstation to link NGP mail, but it doesn't allow a full email address. It only allows 6 characters to get entered.

wind meteor
obsidian vessel
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I was actually able to get a non cookie cutter response after I responded to the cookie cutter AI email and left 1 star support review explaining how it wasn't of any help (not sure if that second one made any difference)

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"Dear player,

Thank you for reaching out to us regarding the missing rewards. We understand how disappointing it can be not to receive the rewards you are entitled to, and we appreciate your patience in this matter.

I want to assure you that our technical team is currently investigating the issue. Once they have verified the situation and confirmed the missing rewards, we will ensure that they are distributed to affected players as soon as possible.

We sincerely appreciate your understanding and patience while we work to resolve this issue. If you have any further questions or need additional assistance, please don't hesitate to reach out.

Thank you for being a valued member of our community, and we hope to have everything sorted out for you soon!"

#

They worded it like only a handful of people didn't get rewards instead of literally everyone, but at least they have verified it's a technical issue and they are working on it

chrome hazel
# obsidian vessel "Dear player, Thank you for reaching out to us regarding the missing rewards. W...

They literally got rid of the link on the web site associated with lucky draw or at least a way to access it from their site. I happened to have the site in my history, so I can see my rewards and the email I used.

The issue was they didn't make everyone create a NetEase account and instead just allowed email sign ups, then they wanted NetEase accounts which messed up the whole process. They could just give everyone the rewards (Title, Goose Icon, 100 Jade, and like 10 of each consumable) then be done with it.

normal mango
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so we will have some evidences if it goes wrong again

rough timber
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hello

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clicking on my rewards is not doing anythingg

wind meteor
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lol the page is borked yet again

chrome hazel
barren sage
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Hi i have a question, I played through steam a few days after global launch. Am i eligible for the rewards?

wind meteor
sturdy obsidian
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I don't understand, will the rewards be sent to the email (the one you click on 'Fill In Information') OR the one you used to participate the event?

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At some point (before launching the game), I heard that they will send it to the email that you filled in, so the email that you used to participate is doesn't matter. Is this still true?

wind meteor
wind meteor
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and now they changed it (?) lol

sturdy obsidian
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because there are two distinct emails: email that is used to participate the event AND email that is filled in the 'Fill In Information'

wind meteor
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which is completely different to what they told us previously

sturdy obsidian
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I was going back and forth with the customer support via email, it has been 20 emails already, they seems to get different people to answer each of the time, and some are 'cookiecutter response'

wind meteor
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who knows what theyre up to at this point lol

north monolith
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@sturdy obsidian did you complete the main quest "homecoming?" I think you mikght have to do that first

Other Rewards

Pre-registration and Milestone Rewards will be sent to your account.

Milestone rewards: via in-game mail once your character reaches Level 5.
Pre-registration rewards: after completing the main quest “Homecoming."

If you purchased the PlayStation preorder bundle, you will need to log in on PlayStation 5 at least once to claim your bundle bonuses. For any other rewards (beta/pre-registration/milestone), you can link your accounts and claim them on any platform.

If you won the Website Pre-registration Lucky Draw, submit your Gmail or NetEase Games account on the pre-registration page before Nov 30. Rewards will be sent to that account after Nov 30. Forgot which account you submitted? You can check which account you used on the pre-registration page.

https://www.wherewindsmeetgame.com/news/official/GlobalLaunch/CrossPlatform.html

sturdy obsidian
north monolith
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@ming Ah, ok

rough timber
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Pfp

sturdy obsidian
rough timber
#

xd

dusk spoke
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Still waiting on my lucky draw rewards 😔

wind meteor
rough timber
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I will beat you up nooob

wind meteor
rough timber
serene sapphire
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why I still didn't got mine

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ah 20th

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Sus

serene sapphire
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Netease I'm watching u Mai_Think

chrome hazel
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I'm not even worried about the rewards anymore. Any costume I'd actually want to get is put into a $400+ gacha system. Rewards we should have gotten at launch we still don't have due to the devs not requiring a NetEase account when registering.

gilded otter
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I just want my goose icon dawg

wind meteor
rough timber
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I just want to beat up @wind meteor

rough timber
wind meteor
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sure ig
1v1 me on 400ms ping

rough timber
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Oki noobb

obtuse meteor
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are cbt players never going to get their badge lol

wind meteor
normal mango
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its 20th now goose_mega_stare

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im watching you netease

normal mango
serene sapphire
gilded otter
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Netease please

normal mango
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Netease please its 21st here now

gilded otter
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I'm praying we get it in our mails by reset today

misty iglooBOT
tranquil bane
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nothing

gilded otter
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I havent opened my game yet

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But if it's coming out in batches after 20th then maybe there's hope

wind meteor
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lmao still nothing and it's the 21st

obtuse meteor
# serene sapphire

this is just for lucky draw lol, cbt people already got their outfit rewards but not the badge so they literally just forgot to send it

serene sapphire
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ah k, it's December 20 2026

rough timber
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Queue in arena now!!

wind meteor
gilded otter
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Oh well...

normal mango
wind meteor
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lmao they're really pretending not to see huh

rough timber
wind meteor
rough timber
silk dirge
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Still haven't gotten mine in game goosethink

normal mango
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no one does beg

dusk spoke
chrome hazel
gilded otter
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Do we have to notify a mod or something to bump this? Aint no way im forgetting bruh

chrome hazel
gilded otter
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🗿 goose_mega_stare

gilded otter
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Honestly with how bad my memory is, I'll probably forget it eventually

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I'm tired

normal mango
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netease please I need the duck

tranquil bane
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what the duck, give me my rewards NetEase

obtuse meteor
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cbt badge is never gonna happen lol

smoky grove
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How to solve this?

candid nimbus
# smoky grove How to solve this?

Try repairing/verifying game files first. On pc, in the official launcher its before you launch the game clicking on the hexagon in the top right that will open a menu with the option to do

gilded otter
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Sigh

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Goose...

tranquil bane
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atp we gotta tag the twitter account about it everytime they make a tweet

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i feel kinda scammed lol since a lot of the missions to get draws was basically doing advertisement for free. And in the end we don't get our "payment"

gilded otter
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9 mortal ways scam lookin ahh 😭

chrome hazel
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December 24th here in Japan, still nothing. I see more cash shop items. I can't even load the draw page due to bad optimization. Got more cash shop items though!

dusk spoke
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Please Mr. Postman

obtuse meteor
chrome hazel
obtuse meteor
gilded otter
normal mango
wind meteor
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considering i dont even think this channel is viewed by mods/sophie
i doubt we'll ever get a resolution lol

normal mango
#

time for customer support again

gilded otter
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1 mod just popped up and then nothing lmaooo

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Idk anymore, good luck guys

inner horizon
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Haven't gotten my rewards either. Looking bleak.

wind meteor
rough timber
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@ornate igloo helpp

ornate igloo
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If you haven’t received your rewards contact the support mail in #game-support
If you have already sent an email and it’s not resolved, message @hearty folio

rough timber
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Yippee

chrome hazel
inner horizon
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Has anyone actually gotten the lucky draw rewards like goose avatar?

inner horizon
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Gotcha. Don't see people rly talking about it anymore.

#

Thought maybe I missed something.

wind meteor
ornate igloo
normal mango
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Hello,
It hasn't been given out yet. The Final confirmation just ended on Dec.14 and they are going through the list now of those that confirmed it.

got this from goosemail

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gotta wait some more

chrome hazel
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They fixed the issue with the costume on the CN version in less than 24 hours, but can't push out lucky draw rewards and cbt badges for global.

inner horizon
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Longer that passes the less likely we will ever receive them at this rate

rough timber
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It's oki

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Codyno my best friend said he will giv

tranquil bane
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not looking good brev

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the question was "did anyone receive their lucky draws"

inner horizon
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Haven't seen a single person that's actually received the rewards. Not like it went out to some and not to others

tranquil bane
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whats not looking good is the devs response to the situation

inner horizon
#

That too

#

It's being pushed under the rug and ignored

chrome hazel
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Funny thing is the CN server issue was a costume that they had to alter because people complained it didn't fit the game. Devs literally had to change code and it was fixed in under 24 hours, but they can't just send everyone lucky draw rewards.

merry fractal
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so is it working, anyone recieved the rewards?

wet moon
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do we know when they will give the rewards from "LUCKY DRAW" they said after 20 dec but from the 15 people i know no one has recieved a thing

chrome hazel
wind meteor
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and then when you get a response the response is "please wait" kekw

chrome hazel
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I haven't gotten "Please wait" yet. Its just the run around to contact diffetent places.

sturdy obsidian
#

December 27th, yet no email no redeemable code...

tranquil bane
inner horizon
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We've been forgotten about fr

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Swept under the rug

gilded otter
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Tsk tsk

tranquil bane
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I'd ping the mods and devs ngl, but don't wanna be banned goose_mega_stare

#

whistleblowers tend to get "banned" irl too

wind meteor
chrome hazel
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I bet the cash shop gets updated again though.

normal mango
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i can wait

dusk spoke
#

Another day forgotten..

inner horizon
#

We don't even get false updates anymore 😔

chrome hazel
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Every time I see a twitter post from wwm I say something about the missing rewards.

wind meteor
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the fact that this is still under "community troubleshooting guides" and not "known issues" says a lot lmao

chrome hazel
serene sapphire
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I don't mind trading the rewards for few lingering melody wink wink

tranquil bane
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true, i wouldn't complain if about 100 lingering melody ended up in my inventory by mistake

inner horizon
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If I had to guess there will be no rewards and no compensation lol

rough timber
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Rewards only for player named klarisia

dusk spoke
tranquil bane
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Yea this is getting ridiculous…

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If you ain’t gonna give us anything at least say so bruh

silk dirge
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So no goose icon? I only wanted that goose_honk

tranquil bane
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@ornate igloo Sorry for the ping but do we know if the devs are at least acknowledging this issue? This is getting weird at this point...

ornate igloo
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Uhh I’d have to double check

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I feel like there was a post about it but I might be making things up

potent flume
wind meteor
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im amazed its this difficult to give out a png

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youd think we were asking for 100 gacha rolls or something

chrome hazel
normal mango
#

another day waking up to no goose icon stargaze

rough timber
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If we don't get registration reward I will beat up @wind meteor in arena 1v1

wind meteor
rough timber
rough timber
chrome hazel
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Someone drop a meme of a goose not giving rewards and submit it for their contest.

tranquil bane
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I also asked other people on reddit and whatnot and not a single person said they received the lucky draws, so the thing about "releasing the rewards in batches after the 20th" was a lie too

inner horizon
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Yea nobody has received anything

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And there's been 0 updates since that post

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It's just being ignored at this point

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Every time I complete a survey I keep adding comment to distribute lucky draw rewards but I doubt they actually read it

tranquil bane
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i'm trying everything man...

chrome hazel
obtuse meteor
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cbt players still got no badge

obtuse meteor
#

?

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back when cbt-2 and cbt-3 were running, they said they'd give an outfit and a badge as a reward. we got the outfit but no badge

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and the stupid thing is that the badge exists in the game, it's just not distributed

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pretty bad joke tbh

wind meteor
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not your type of humour
ill not do it again ¯_(ツ)_/¯

obtuse meteor
#

nsfw is literally not allowed lol this is a public server

wind meteor
#

aighty mate ¯_(ツ)_/¯

normal mango
#

happy new luckydrawless year

inner horizon
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Happy new year to everyone except lucky draw folks

tranquil bane
#

Another day, another disappointment

normal mango
#

no disappointment if you dont expect goose_honk

normal mango
#

good goose

severe escarp
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I write 2 times the support and I become never an answer

rough timber
tranquil bane
#

I want my goose icon bro

inner horizon
#

Devs don't care about us

severe escarp
#

Thats what I think too

inner horizon
#

If we didn't receive the rewards by this point I highly doubt we ever will, too much time has passed

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Just bizarre because it's literally in game and just needs to be enabled but I guess that's too much work for them

chrome hazel
gilded otter
#

We all gave up?

chrome hazel
gilded otter
#

Kudos to you soldier

chrome hazel
#

Finally got the Lucky Draw rewards

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Still no cbt badge though.

inner horizon
#

Title is slightly different too I guess translation difference

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Was suppose to say like The Tyrant of Yanyun and it says Yanyun Bully lol

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Oh well, good enough

serene sapphire
granite knot
serene sapphire
#

more specifially, lucky draws

normal mango
#

its here bby

inner horizon
#

And now our watch has ended

tranquil bane
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Seems like we didn't get all we won since i had won a lot of stuff but at least we got the most important

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Now i can rest in peace

inner horizon
#

Rip

severe escarp
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a lot of stuf is missing

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Waht was World Exploration Pack ? I had win 3 of them and nothing was in my mail

normal mango
#

world exploration pack was the friends we made along the way

severe escarp
#

I like the titel, the german translation was right

tranquil bane
sturdy obsidian
serene sapphire
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Mail into account

inner horizon
#

Yea it's mailed to you

silk dirge
#

I finally got them 🎉 🎉 🎉

supple carbon
#

Still waiting for the beta profile badge(s) 😭

chrome hazel