#Can't pick an eligible Player for an Evolution on Companion/WebApp

1 messages · Page 1 of 1 (latest)

olive steeple
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Yesterday I wanted to put the Player "Arturo Vidal" into the "Silver Armour"-Evolution.

Since I was not at home, my only option was the companion/webapp. For some reason Arturo Vidal wasn't shown in the Player-Pick-Segment, even though he is fully eligible for the Evolution. I saw this bug many times before, until yesterday it didn't really matter to me, because I always had access to my PS5, where the bug never occurs, but yesterday I didn't have Access.

I arrvied at home after 6pm yesterday. by this time, the Evo expired.

Since this was a bug caused by the companion/webapp, I now want EA to help me.

All you have to do, is to put my Arturo Vidal into the Silver Armour Evolution - after that I still have 6 Days and 8 Hours to complete it.

I was in touch with your Chat, which was an absolute waste of time. They admitted it was a bug caused by issues with the server, but also told me that they would forward it to another department. When I looked at my case, the Case got closed, which means, they didn't forward my case.

Would be nice if someone from EA gets in touch with me, I had several issues with this game since it came out, reported them to the chat - received no help.

But now I am at a point where I request a full refund for the game, if no one is willing to help.

olive steeple
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Is EA actually helping on here? My Post was 2 hours ago..

olive steeple
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I've been waiting for 8 hours now

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You drop the biggest promo of the year, make millions and don't even give support to people, what a company

olive steeple
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it has been more than 27 hours now. If you charge 100€ for an absolute broken game, I atleast expect any kind of feedback for my problem. I will actually request a refund now, what a joke

olive steeple
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Wow, half a week and still no reply, what are you actually doing with the money we pay for the game every year? Obviously not investing it into a decent customer-service

olive steeple
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It’s a week now, wtf you even doing?

olive steeple
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???????????