open mica
We have observed a pronunciation issue with the "Customer Support Lady" voice, where "training purposes" is being pronounced as "trepuproses." This occurs at 0:04 in the attached recording. Additionally, the agent occasionally squashes or distorts other words.
We are using the following configuration for the voice:
export const voiceSettings: CartesiaVoiceSettings = { mode: 'id', id: '829ccd10-f8b3-43cd-b8a0-4aeaa81f3b30', __experimental_controls: { speed: -0.3, emotion: ['positivity:high', 'surprise:high', 'curiosity:low'], }, };
Could this issue be related to:
The experimental controls, such as speed: -0.3 or emotional settings?
The voice model ID or version?
What steps can be taken to resolve these issues or further diagnose the root cause?
Call recording: https://drive.google.com/file/d/1G2Rzdzkx1uY3Led7LKUeN0uSe4mEJLEM/view
Thank you.
gaunt bridge