Whatsapp integration - Typebot (Session is empty) | Typebot | Page 1

autumn rain Dec 3, 2025, 3:00 AM

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In my WhatsApp integration, I'm receiving the following error message: "Known WA error: Session is empty. Most likely in reply state. undefined."

I've tried several solutions, including:

Reinstalling Typebot
Deleting my containers and database
Configuring a new app and webhook in metadata
Switching to PostgreSQL 16 and changing the Typebot version.

I don't know what else to do. I need help, please.

I'm working on this integration using Docker on a web VPS.😩

trail forge Dec 3, 2025, 7:40 AM

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Which Typebot version are you on?

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This is not a fatal error though

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Is it not working as expected?

autumn rain Dec 4, 2025, 12:22 AM

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I've tried several versions, and I found a thread where it was solved with version 3.12.0 or the latest, but that doesn't work for me.

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typebot-builder:
image: 'baptistearno/typebot-builder:3.12.0'
typebot-viewer:
image: 'baptistearno/typebot-viewer:3.12.0'

trail forge Dec 4, 2025, 12:13 PM

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This is not a fatal error though

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What is not working, without lookings at the logs

autumn rain Dec 4, 2025, 1:16 PM

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What should I do, or what do you recommend I do? Typebot is installed on Docker.

trail forge Dec 5, 2025, 7:08 AM

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My question is: What is the issue, besides what you see in the logs?

autumn rain Dec 7, 2025, 7:55 PM

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The specific problem is that Typebot doesn't respond to WhatsApp messages. It remains silent and only leaves that message in the logs. I've followed the instructions and suggestions found online, but I haven't had any luck.

trail forge Dec 8, 2025, 7:59 AM

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Can you show us how you test it?

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Have you configured the preview env vars?

https://docs.typebot.io/self-hosting/configuration#whatsapp-preview

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Then test it like this https://docs.typebot.io/deploy/whatsapp/overview#test

#Whatsapp integration - Typebot (Session is empty)