Hey, I'm trying to play with my friend, but when we create a room and join, he doesn't appear for me

[sly steppe]

Hey, I'm trying to play with my friend, but when we create a room and join, he doesn't appear for me, but he does for me. And when we join a public room, all the players appear for me except him, and he sees all the players, including me. Do you know how to fix this?

[calm thicket]

both press this button in the main menu and ensure everything is enabled there

[sly steppe]

i have it enable

[calm thicket]

the other person should too