Ban appeal for shorter sentence?

[devout sierra]

I got banned 1,5 months ago and I appealed 2 weeks ago, apologized and without any explanation my Ticket got closed. Is it even possble to shorten the sentence because a year is way to much honestly.

[high yoke]

we only will discuss this stuff in tickets

[devout sierra]

How would I discuss something like this if my ticket gets closed immediatly