#Game crashes on launch

1 messages · Page 1 of 1 (latest)

vague thicket
#

Drivers updated, Windows updated, re-installed game, verified files, added -clearPSODriverCache -deleteuserpsocache. Will launch with -dx11 but wont load in-game assets that way.

LoginId:c32c44864968e7fa74f5f7b21d66e5c6

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x0000000000000008

DragonkinTheBanished_Win64_Shipping
DragonkinTheBanished_Win64_Shipping
DragonkinTheBanished_Win64_Shipping
DragonkinTheBanished_Win64_Shipping
DragonkinTheBanished_Win64_Shipping
DragonkinTheBanished_Win64_Shipping
DragonkinTheBanished_Win64_Shipping
DragonkinTheBanished_Win64_Shipping
DragonkinTheBanished_Win64_Shipping
DragonkinTheBanished_Win64_Shipping
DragonkinTheBanished_Win64_Shipping
DragonkinTheBanished_Win64_Shipping
DragonkinTheBanished_Win64_Shipping
DragonkinTheBanished_Win64_Shipping
DragonkinTheBanished_Win64_Shipping
DragonkinTheBanished_Win64_Shipping
DragonkinTheBanished_Win64_Shipping
DragonkinTheBanished_Win64_Shipping
DragonkinTheBanished_Win64_Shipping
DragonkinTheBanished_Win64_Shipping
DragonkinTheBanished_Win64_Shipping
DragonkinTheBanished_Win64_Shipping
DragonkinTheBanished_Win64_Shipping
DragonkinTheBanished_Win64_Shipping
DragonkinTheBanished_Win64_Shipping
DragonkinTheBanished_Win64_Shipping
DragonkinTheBanished_Win64_Shipping
DragonkinTheBanished_Win64_Shipping
DragonkinTheBanished_Win64_Shipping
DragonkinTheBanished_Win64_Shipping
kernel32
ntdll

solar condor
#

Hello, can you please send here your logs. It's the file DragonkinTheBanished.log that can be found here: ...\steamapps\common\Dragonkin - The Banished\DragonkinTheBanished\Saved\Logs, it would greatly help us to understand your exact problem.
Also, you can directly send us the crash dump located in ...\steamapps\common\Dragonkin - The Banished\DragonkinTheBanished\Saved\Crashes. Please zip a folder that looks like this: UECC-Windows-F58092EA4CDD44D2DBCF5FBE7212AAE3_0000. This will help us identify if it matches the most frequent bug we're seeing on our crash reporting platform—the one received when you click one of the two 'Send' buttons at the bottom right.

vague thicket
#

I only got the crash screen once out of the 10+ times I've tried to start the game.

solar condor
#

Thanks a lot! We'll have a look asap.

vague thicket
#

I tried going in here: \NVIDIA\DXCache to delete the files, but wasn't sucessful

solar condor
vague thicket
#

Could be, this is the only game I've had crash issues with.

solar condor
#

Good to know.

#

Can I ask you a dxdiag as well please?

#

And do you have multiple monitors?

vague thicket
#

I do have two monitors

solar condor
#

Unfortunately, everything points to the instability issues common with 14th Gen CPUs. The crash dump indicates a failure during decompression (an issue usually resolved by verifying file integrity, which you have already done). Your DxDiag shows the game crashing in nvgpucomp64.dll, and the logs confirm this occurs while decompressing shaders.

Regrettably, there is nothing we can do on our end at this stage. Underclocking your CPU might help, but I wouldn't recommend it; the process is complex and would negatively impact performance in all other scenarios.

vague thicket
#

Thats unfortunate, thanks for looking into it.

#

Running it in Windows 8 compatibility mode allowed me to get through the startup and load the shaders. Not sure about stability longer term

solar condor
#

OK, nice try 🙂 I guess its slow the CPU in some ways and might help.

#

Have you removed the options to delete the shaders (-clearPSODriverCache -deleteuserpsocache)?

vague thicket
#

Yes. I'll let you know if I run into issues, maybe it will help someone else down the line.