Hey guys, recently I tried purchasing gamepass ultimate. The first attempt, it gave me an error code. Something like, "oops! Something's not right, try again later". So I tried again, and the same thing happened. Out of curiosity, I went to my banking app, and sure enough, it charged me 24 bucks for each attempt. I tried contacting actual support, and not ai, but nothing is working. Any help would be greatly appreciated
#Need help contacting real support
sterile sage
strange sierraBOT
@sterile sage Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.
To help us help you, make sure to answer:
- What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
- **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
- Have you searched the error code or for similar problems? (Tell us what you found.)
If you don’t answer these, you might not get a response.
indigo vapor
if the charge went though this means the purachse did too and you should have gamepass, you can check account.microsoft.com/services if the time as not been added you wont be charged and the transaction will cancel.