I can’t redeem my rewards points

[lofty holly]

I can’t redeem them it say

This order cannot be processed
Recent activity on your account or Inability to validate required information regarding your account indicates that you might be in breach of the Microsoft rewards terms is service or use policies

[thorny rune]

@lofty holly Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

• What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
• **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
• Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

[lofty holly]

I tried to redeem my Xbox points and it didnt work I’m on Xbox series S

I tried to contact Xbox support didnt work either

I couldn’t get the error code

[deft prawn]

Contact Microsoft Rewards support via the contact link at the bottom of the Rewards site

[lofty holly]

Okey thanks