#Elite serie 2 doesn't work.
1 messages · Page 1 of 1 (latest)
@native cedar Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
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what do you mean you cant do anything?
how are you trying to connect it?
have you tried paring it?
Have you tried a USB cable?
I tried USB cable, it work when i'm using bluetooth but doesn't work when i connect it with the usb cable
does your pc support bluetooth?
if its connecting with a cable, then i would take a look at the steps here https://support.xbox.com/en-SG/help/hardware-network/accessories/connect-and-troubleshoot-xbox-one-bluetooth-issues
it doesnt work with câble, before that the câble was working but no bluetooth, but rn its the contrary câble is not working anymore but bluetooth does
I prefer to play with câble, how should i do ?
Felix have you tried using a different usb cable to make sure its not that cable itself?
yes i do with all my cables
do you have the xbox accessories app on pc?
yes i have
Go ahead and plug in your controller and go to the xbox accessories application. Is it being recognized?
i turned off the bluetooth, connect with the cable my controller and it's reconnect but with bluetooth not with cable. It's just charging the controller
i tried with 3 differents cables
turn off bluetooth on the pc what happens?
controller is searching for apps to connect
okay so with my series 2 if i plug in my contoller to my usb port on the pc it will automatically power it up and you should even hear the windows "connection"
sound
do you not hear any of that?
i'm hearing nothing
okay, and you've tested with another cable, and it doesnt turn on automatically either right?
with 3 diffrent yup !
do you have another laptop or pc you can test with to see if its affecting that pc only
i don't have another one to try
alright Felix lets try this
go ahead and connect back your elite 2 with bluetooth
once thats done, click on the check your controllers firmware button in the link i sent
it puts : Sorry, this controller can't be reverted
okay now plug it in wired and try that link again.
bluetooth on or off ?
just leave on shouldnt matter if you plug a cable in or not with bluetooth on
same thing
okay. at this point Felix i'd try to maybe take your controller to a friends house or another pc and see if it works wired. If youre still having the same issue, i'd reach out to xbox support from there. If it works on a friends/family pc, that means theres a driver issue on your pc and youll need to have the usb drivers updated/reinstalled.
ok ! ty for ur help !