#Can’t buy refunded game.

1 messages · Page 1 of 1 (latest)

silver elk
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I bought modern warfare 2 2009 on Xbox a couple months ago but then refunded it. I wanted to play it again though. So I tried to buy it again but the Microsoft store said it was already in my inventory. So I just downloaded it. After that I tried to play it but I got the error that says “do you own this game”. I’ve tried everything I could. I cleared the data cache. I reset my Xbox. But nothing works. So modern warfare 2 is in my inventory but I can’t play it because I don’t own the license anymore. And I don’t have the option to buy it again. What do I do?

sand snowBOT
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@silver elk Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

  • What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
  • **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
  • Have you searched the error code or for similar problems? (Tell us what you found.)

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silent elm
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if you uninstall and the restart your console, you should have the option to buy it again from the microsoft store.

silver elk
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Ok

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I tried that. But I’ll try it again anyway

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Any other tips?

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I just restarted my console. But I only have the option to download it. Not buy it.

frozen scaffold
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Check email that u were approved for a refund

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It just sounds like u requested a refund but weren't approved.

silent elm
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?
If that was the case they be able to play the game

frozen scaffold
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True.

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Also try a factory reset keep apps and games and see if that helps.

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If it doesn't better contact Xbox with the refund email verifying that u got a refund for the game