Age verify problem

[full slate]

guys what can i do if i’ve already verified my age but it’s still saying i need to do it for social features and it won’t let me verify again? i did it the other day and now it’s still saying i need to do it for game chat and things like that but when i scan the barcode it’s saying my account is already age verified. i’ve restarted it multiple times and i don’t know what to do

[desert nymph]

@full slate Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
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[broken wraith]

@full slate have you redownloaded your account on your console since you have verified?

[full slate]

wdym by redownloading?

do i have to remove the account from my xbox and log it back in?

[broken wraith]

remove the account from the console restart the console and sign back in

forces the console to resync since you done the age verification

[full slate]

idk what my pin is for my account i made it forever ago

[broken wraith]

if its just a pass key then you can just enter it in wrong 3 times then it ask for your account password.

[full slate]

oh sweet thanks

it’s not asking for password it just goes off the screen

i’m cooked if there’s not a way to reset it without knowing it

[broken wraith]

if its just a pass key then you can just enter it in wrong 3 times then it ask for your account password.

[full slate]

it’s a 6 digit pin no matter how many times i get it wrong it just keeps asking for a pin

[broken wraith]

yes you reset it its asking for new pin https://support.xbox.com/en-US/help/family-online-safety/passkey-guest-key/create-and-manage-xbox-one-passkey

[full slate]

i think the issue is that it’s an access pin not an account pin

i’ve deleted the pin made a new one twice and it’s still not working

[broken wraith]

I not sure what you mean by access pin thats exactly what this is

If you mean family settings then that's something else

[full slate]

no when i press remove accounts it says to put in an “access pin” but when i follow the tutorial to change my pin its labelled as a “personal pin”

not sure if this access pin can be changed or reset at all

[broken wraith]

yes it can be and how to do that is what i just told you. Did you take a look at the link i posted?

other than that, you need to look online or contact support because thats exactly what your asking about.

[full slate]

you aren’t understanding what i’m saying. when you log into an account it asks for a personal pin which can be deleted and re made whenever but for an access pin which is needed to remove an account you need to know it to reset it so idk what can be done

[broken wraith]

I understand fully, has explained above, its the same pin and i have gave you steps on how to reset/remove it on the link.

If your account/console has family settings enabled that is different has explained and also on the link and you need the family organiser to remove the account and make changes.

[chrome lily]

I'm not sure if you know the pin for your device itself, but for me, that's the same pin I use to get into my account.

[full slate]

it’s not the same pin oh my lord

[full slate]

no i don’t know it that’s what i’ve tried explaining but this dough brain keeps trying to tell me im wrong

[broken wraith]

It sounds like you have family settings enabled and they need to sort this for you. The only pin is for your account if you read the support page you would have read this

[full slate]

i did read the support and didn’t find anything of use at all which part do you mean?

[full slate]

also i don’t have family settings enabled and i never have

access pin doesn’t have a way of being reset to my knowledge

[broken wraith]

The steps to reset the pin are above. If you still need help you need to contact suppprt but thats how you do it

[full slate]

when i’m trying to contact support it’s just giving me this useless ai bot

[broken wraith]

Yes.

[chrome lily]

You need to find the right reasoning for it to send a real person to help. Sometimes it takes awhile.

[broken wraith]

The bot can help or connect you to the right place

[muted galleon]

How you get the link verification?.