Unhelpful company as a whole

[strange pendant]

TLDR: I was hacked and have actively called & pursued my case and microsoft/xbox is actually doing nothing to retrieve my acc and they just keep going in circles with AI prompts, have any of you had this issue?

My Xbox/Microsoft account was compromised & deleted last week by a hacker and i immediately informed microsoft and supplied the information they asked for, i then had to go through a ridiculous ai just to get to an employee, who redirected me to another employee, who directed me to the “security” team that can only respond through email.. when they feel like it. and after I submitted the evidence they have the gall to tell me that my information wasn’t sufficient?? i literally gave them my console serial number/ip address/ payment history/ friends list.
these aren’t real people interacting with me or my account, its so blatantly AI it’s insane, do they seriously just expect me to go “ah damn thats sad, my 13 year old account” like?!
I don’t understand the point of a “customer support” service for a BILLION dollar company if i’m just going to be stiff-armed by AI emails which I waiting for for a WEEK

I’d LOVEE to talk to an actual helpful person, ridiculous they’re trying to reject me getting my OWN ACCOUNT back which they clearly can pull info from?? this makes 0 sense they literally know what xbox i sign in from. i’m INCREDIBLY exhausted and annoyed from this process, genuinely worst customer support i’ve ever had the displeasure of working with. I’ll appreciate ANY help whatsoever.

[short pond]

@strange pendant Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

• What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
• **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
• Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

[cold hare]

I'm sorry, but there's no official support here, or anyone who can assist with account issues.

Your only option is to go through the support options to try and validate the account ownership again.

But sometimes, depending on what information has been changed or done to the account, there isn't always a way to restore access.

[strange pendant]

the only things changed was the email & they took off my passkeys and 2FA, they have all of my information, i refuse to believe that a trillion dollar company can’t CLEARLY see all of my history and account information still lies with me. i literally have information & receipts only i would have, and yeah ive done everything alr that im “supposed” to do, and there’s 100% a way for them to give me my acc back online, if i could actually speak to a human 😐

[strange pendant]

update- i can’t open my own computer now. i get stuck in an infinite reset PIN bubble & i alr tried troubleshooting, am i going to have to factory reset my pc?