#Can’t find my gift card to redeem

1 messages · Page 1 of 1 (latest)

forest spindle
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The Xbox app gave me a gift card with $6 to use in store in exchange for points using the app and games, but I can’t find it to redeem the code and there is no mailbox or similar where to check.
Also my email doesn’t have it.
Anyone knows how?

flat crescentBOT
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@forest spindle Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

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  • What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
  • **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
  • Have you searched the error code or for similar problems? (Tell us what you found.)

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undone jasper
keen ridge
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Or it's just an announcement that u have enough points for that

forest spindle
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Already claimed the reward as my points are out, I’ll check the link and come back

undone jasper
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If it is from Rewards, it's automaticalaly deposited into your account, but it can take up to 24 hours after you redeem it. If you don't get it in that time, check your order history on the redemption page and it'll either list a code there or give the option to resend it