I can’t buy gamepass or even change my pfp because my account is a “child account” even though it says my birthday was representative of my actual age 🤦♂️ tried support and it led me in circles for 1.5 hours, can’t make a parent account nonetheless have one
#Child account despite being 18
ripe halo
halcyon reefBOT
@ripe halo Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.
To help us help you, make sure to answer:
- What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
- **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
- Have you searched the error code or for similar problems? (Tell us what you found.)
If you don’t answer these, you might not get a response.
ripe halo
are you part of a family if so leave the family then verify your settings again
I did leave yes, what do you mean verify settings
ripe halo
My birth date is correct tho?
junior basin
you have already been told you have to talk to support directly.
An admin in the server already told you this several times.
ripe halo
you have already been told you _have_ to talk to support directly.
Check my previous messages 👍 you’ll learn that I was in circles
Cheers