Account issues

[fiery mica]

So I turn on my xbox as normal then the loading screen into my account goes on forever and sometimes says not working anyone know how to fix it?

[warm dome]

@fiery mica Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

• What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
• **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
• Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

[dusty sonnet]

can you sign into your account at xbox.com using a PC or your phone in a browser?

[fiery mica]

Yeah

[dusty sonnet]

if you can sign into your account on the web then its very unlikley to be an issue with your account. I would restart your xbox and router

[fiery mica]

Ill try resetting my xbox