#I need help unlocking my account

1 messages · Page 1 of 1 (latest)

stuck sundial
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I have been trying to get my account back ofr 5 months after it was compromised

short kernelBOT
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@stuck sundial Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

  • What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
  • **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
  • Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

still coral
stuck sundial
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Is the console ID the same as the device ID

still coral
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Think so

stuck sundial
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Whats actually name in the console for the Xbox live device ID

still coral
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Dunno? I think it different based on what Id it would be assigned when it was built

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Why r u asking these questions instead of using the link that was provided

stuck sundial
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Because im not sure if its the Xbox network device ID

ancient dome
stuck sundial
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all the form say for help is to register the console i need the serial number i cant do the without my accont

ancient dome
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you do not need your account to get the ID and the SN number

still coral
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Isn't the sn number on the console itself usually on the back

ancient dome
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it is yes but you get it from Settings has well

stuck sundial
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i have the sn i just need the Xbox Live Device ID

still coral
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It should be in the settings in console info

stuck sundial
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which one there all worded differently

ancient dome
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its the xbox network id has shown on the link i sent you read the form and the link

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it explains

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Settings > System > Console info and make a note of the Xbox network device ID

stuck sundial
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thx u i have 7 year worth of stuff on it and most of it is from my passed brother i really dont want to lose it

stuck sundial
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I have the account but its locked how do i unlock it

still coral
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did u get an email about the acct being locked?

stuck sundial
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No it says im messy info but i do hace email

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Missing

stuck sundial
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How do i put the name that isnt the gametag

stuck sundial
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For the device ID do i put the period on it as well

ancient dome
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at this point your proberly going to have to contact support all the answers to these questions your asking are on the form

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and links we gave you we have answered them

stuck sundial
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Which one do i do first the recovery or unlocking

still coral
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Just follow the instructions on the page that I linked to u.

stuck sundial
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Its been 72 hours and i didnt get anything

mental belfry
stuck sundial
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No its pissimg me off because its been 72 hours and all the email says its updating the case o already have

stuck sundial
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@mental belfry no i didnt

mental belfry