#Idk what to say or name this weird issue

1 messages · Page 1 of 1 (latest)

zealous tusk
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I'm having issues i couldn't connect to my microsoft account yesterday when i wanted to get my bitlocker key (i was in a loop until i tried With another phone) but now it's even worst on the xbox app it tells me that the account isn't the same as the store account
even tho it is the same account
so now i can't purchase using the xbox app so i purchased a xbox game pass on the official web store but in the app i have nothing saying i have the game pass

rapid narwhalBOT
#

@zealous tusk Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

  • What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
  • **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
  • Have you searched the error code or for similar problems? (Tell us what you found.)

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dire vapor
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sounds like your signed into the microsoft store with a differnt account than the xbox app.

zealous tusk
dire vapor
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sign out and sign back in with the same/right account.

zealous tusk
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i only have one account on my pc and one microsoft account in general

zealous tusk
dire vapor
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okay the message you put says otherwise, so I would reach out to support.

zealous tusk
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BUT i can lunch my already installed games

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right now i'm playing MSF24 but i'm worried that i get sync issues

dire vapor
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there is nothing wrong with having a differnt account for store puraches, you will not have sync issues

zealous tusk
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Idk i can't send screens here i do not have the perm

zealous tusk