My Xbox shuts down when playing certain games.

[silver field]

Ever since like 2023 when the dead space remake released, I’ve been having issues with my series x. After some time playing, my television screen will flash green, and my Xbox will completely shut down. It is well ventilated, set up properly and as far as I know the console has no other issues. Anyone got a fix?

[robust narwhal]

@silver field Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

• What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
• **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
• Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

[earnest ruin]

Does it do it only when you try to launch or while playing the game?

[silver field]

While playing, after like 30-45 minutes of game time it’ll completely shut down

[earnest ruin]

What does it do when you try to play other games?

[silver field]

Certain games nothing, Forza and Motorfest and even new call of duty games it acts fine with no issues. I’ve been playing the dead space remake recently though and I can’t go 30 minutes without my Xbox completely shutting down

[earnest ruin]

Hum that's interesting a crash shutdown. It could be a overheating issue or the game needs to be reinstalled. Try reinstalling the game.

[silver field]

I just did recently, I played it back in 2023 and had the same issue then. And starting it back up now it’s the same as it was

I had uninstalled it because I got tired of the crashing LOL

The main games this is an issue with is dead space, madden, doom dark ages

Mostly kinda new x/s games

That take a lot of power im guessing to run so it might be a power supply issue

Which I hope it isn’t

[earnest ruin]

Oh ok humm... Hopefully if there is a problem it's the power supply because a power supply can be easily replaced. Worst case could be overheating due to either damage to your heatsinks or the thermal paste between the processor and the heat sinks but if it was that it would be more widespread and more frequent.

[silver field]

It could just be age too, I’ve had this series x since release in 2020

And it’s been heavily used

[earnest ruin]

Oh man 6 years yeah there could be something going bad

[silver field]

I’m just hoping this doesn’t happen with resident evil on Friday 💀

[earnest ruin]

But it's more likely to be the game because I believe the dead space remake is known to cause crashing. I'll look it up.

[silver field]

If I could get it on film I would, but it’s random and I don’t have a camera to record my tv for an extended period

[earnest ruin]

But even then considering the age of the console it may just need to be cleaned

[silver field]

But it’ll literally just flash green and completely shut the xbox down

I use an air can all the time on it, clean the top and bottom out

Unless I gotta be doing more

[earnest ruin]

The screen flashes green

[silver field]

Let me see if I can find a video brb

[earnest ruin]

Um that I can't discuss here but it may or may not be necessary.

[earnest ruin]

Ok

[silver field]

https://imgur.com/a/WIJo1Sw

Incredibly similar to this

[silver field]

That’s fine

[earnest ruin]

Ok nice save on that by the way not many would've thought to record that I will look more into it in a moment

[earnest ruin]

I'm just getting off work. I will look into it when I get home

[silver field]

That’s fine I’m gonna head to bed, it’s almost 1 am for me lol

[earnest ruin]

alright man in the mean time i will look into your problem and maybe provide some ansers by tommorow.

[silver field]

Thank you 🙏 🙏

[earnest ruin]

may have some answers for you bud

[silver field]

Lay em on me brotha, im at work so I might not see or respond right away but im here

[earnest ruin]

have you ever replaced your internal ssd?

[silver field]

Nope I’ve not messed with it since I got it 6 years ago besides cleaning

[earnest ruin]

according to user reports from reddit and other sources the dead space remake is known to have problems with frame rate in some areas and severe crashing on Xbox S/X.

so it could be the game but it dosnt explain issues with other games unless they are also known to have similar issues.

[silver field]

Far as I know madden actually had it worse. Last time my friend came over he couldn’t even get passed the main menu without my Xbox shutting down

But dead space is a really close second

[earnest ruin]

interesting

[silver field]

But I also have the dead space remake installed on an Xbox ssd and not actual internal storage

If that makes a difference at all

[earnest ruin]

according to the research iv done with a possible power supply issue. it can make buzzing or clicking noises when its starting to go bad have you heard any weird noises that fit this criteria.

[silver field]

Not that I know of, I know my disc drive acts up sometimes but most of my games are downloaded straight to the console

Not a clicking or buzzing anyway

[earnest ruin]

have you tried a hard restart of your xbox by holding down the power button for 30 secs then unplugging for secs then turning it back on.

[silver field]

Yep I’ve done everything but a full console reset

Mainly because I have like 80 games installed and I don’t wanna download 3+ terabytes of games 💀

I can try again when I get home to be safe, In case I didn’t do it right

But that’ll take me 5 hours from now

[earnest ruin]

yeah i understand got quite a large library myself but a full reset of your console without deleting all your games and apps may be the best option because this could just be junk data and corrupted files causing the problem since its other games doing the same thing.

[silver field]

Possibly, was that an option?

I saw full console and one that deleted save data

I didn’t wanna do save data in case I lose all my progress on certain games with limited time stuff

[earnest ruin]

yeah when you attempt to fully reset your console it will give you 2 options "remove everything" and "keep all my games and apps" select the "keep all my games and apps" option. when this is done it will get rid of most data that may have been causing the issue.

[silver field]

Alright I will try a soft reset like you mentioned when I get home and if I crash again after that I’ll do a full reset and lyk

I just want my console working again I don’t wanna get resident evil Friday and have my experience ruined 😂

[earnest ruin]

yeah i understand hopefully this will fix your problem if not contact me.

[silver field]

Will do thank you soldier I appreciate you 🫡

[earnest ruin]

yes sir. one more question have your xbox had any issues starting up?

[silver field]

Nope, starts up like normal