Can’t save Privacy settings | XBOX | Page 1

woven prairie Feb 22, 2026, 2:50 AM

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I’ve been unable to play with my friend on PlayStation for the last 4-5 days because my Xbox won’t allow me to use Discord. I’ve tried changing my privacy settings on my console itself, the Xbox app & on Xbox.com but while it lets me changes the settings it never saves them.

In all my time using Xbox I’ve never dealt with this problem & I don’t know why it would be happening now. My account is not a child account, I’ve removed my fiancé’s account from my Xbox family but nothing is working.

Help would be very appreciated.

Thank you.

summer pineBOT Feb 22, 2026, 2:50 AM

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@woven prairie Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
**What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

harsh zodiac Feb 22, 2026, 2:54 AM

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@woven prairie are you by chance in the UK?

woven prairie Feb 22, 2026, 3:02 AM

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harsh zodiac <@379166963135414273> are you by chance in the UK?

New Zealand

harsh zodiac Feb 22, 2026, 3:11 AM

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Are you trying to change a very specific setting? or are you attempting to change your privacy age group (child, teen, adult)

woven prairie Feb 22, 2026, 3:13 AM

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Change a specific setting so I can use Discord, the setting that allows me to communicate with PC or PlayStation Users, but whenever I change the setting it never saves

harsh zodiac Feb 22, 2026, 3:15 AM

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Do other setting changes save?

woven prairie Feb 22, 2026, 3:17 AM

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None in the privacy & settings tabs

harsh zodiac Feb 22, 2026, 3:25 AM

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Junk V1 is your GT? (I see it connected to your discord account)

woven prairie Feb 22, 2026, 3:27 AM

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It’s Jvnkk now, it was Junk V1 previously

harsh zodiac Feb 22, 2026, 3:29 AM

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I'll poke about on my side, but you may need to contact official support

woven prairie Feb 22, 2026, 3:31 AM

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Thank you, I appreciate any help that I can get

harsh zodiac Feb 22, 2026, 3:57 AM

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@woven prairie you should check the country your account is set to

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(just to confirm it shows a NZ)

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and were you prompted to go through any form of age verification?

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forgot to ping ya with my last message 😄 @woven prairie

woven prairie Feb 22, 2026, 4:19 AM

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Can I check the country my account is set to on my console? I checked it not too long ago on the Microsoft site o line & it was set to UK but I changed it back to NZ. & yes, this started happening because it was prompting me to verify my age, but the age tied to my account was already old enough since I’m 25 which I found weird because I’ve never had to do it before. It would get stuck in a loop of asking me to follow the link to verify > get told by the link that everything is okay & it was fine to close the window > getting asked to verify my age again. It sorted itself out after a day or so but this settings thing still isn’t working, I was hoping it would sort itself out too.

harsh zodiac Feb 22, 2026, 4:27 AM

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I think the website is the easiest way to check the country. Thank you for sharing those additional details. - that's good context. 👍 Still poking on my side, but frankly this may take some time, so apologies for the inconvenience.

woven prairie Feb 22, 2026, 4:32 AM

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Just double checked the website & my country & region is set to NZ. Also no stress, I appreciate the help. 👍

woven prairie Feb 23, 2026, 2:29 AM

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Hi, I’m just reaching out to wonder if there have been any potential updates?

harsh zodiac Feb 23, 2026, 2:55 AM

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Hey! No updates yet - I will follow up tomorrow here

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sorry!

harsh zodiac Feb 26, 2026, 2:15 AM

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just checking in to see if this ever got sorted for you - are you still having issues?

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The team has been working out kinks, but not sure if it's all been fully addressed

woven prairie Feb 26, 2026, 7:52 AM

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Hi - Yes I’m still having the same issues. Ive been trying to troubleshoot things on my end but nothing has helped yet.

woven prairie Mar 17, 2026, 7:42 AM

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Hi - I was reaching out to ask if there had been any updates regarding my situation? I’m still unable to have my settings save even after all this time and was hoping if maybe some sort of workaround had been discovered? Thanks

harsh zodiac Mar 18, 2026, 1:20 AM

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@woven prairie when you see this, please try changing your settings again!

woven prairie Mar 18, 2026, 7:25 AM

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Thanks for the heads up @harsh zodiac ! I’ll give it a try once I jump on a bit later on & I’ll let you know how it goes 👍

#Can’t save Privacy settings