#Recover my Microsoft account and contact a member of technical support

1 messages · Page 1 of 1 (latest)

lyric relic
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I'm having trouble logging into my Microsoft account. I hardly ever use it, and that's why I've forgotten the password. When I try to change the password or access the account again, it asks for a phone number I provided when I created the account, but I've lost it and don't have it with me. I do have the email address associated with the account and a couple of passwords I've used before. My request is that I be allowed to contact a Microsoft technical support representative to recover my account.

Thanks

supple sphinxBOT
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@lyric relic Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

  • What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
  • **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
  • Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

lyric relic
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  1. Try to recover the account by filling out the form (This is denied, so I'd like to speak directly with a member of technical support)
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  1. Use the saved passwords (They're obscene)
forest jacinth
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you can contact support on the link above posted by the bot - But do note support can not recover the account for you.

If you lost access to the phone number but still have the email then there should be a option to use the email instead and you should not need to use account recovery.

lyric relic
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Yes, that's what I assumed when I tried to recover my account and change the password, but I only get the option "Send message to [Number]" and that's the only option that lets me choose the page, I don't understand why.

forest jacinth
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Password reset and account recovery are not the same thing. It sounds like you need to do a password reset 1st since you said you have access to the email address linked to the microsoft account. If you follow the steps there you have that o0ption

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here after you enter your email click on use a different verification

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