Internet

[humble spindle]

Im not sure how to explain my problem. Recently I encountered this problem where I cannot go online and when I try to connect to the internet it says the following “If you have a PC, try to connect to the internet on it. You may have to work with your Internet Service Provider (ISP) to fix your connection”

[frigid valve]

@humble spindle Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

• What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
• **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
• Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

[twin harness]

Have you tried restarting your system or clearing your alternate mac adress

[humble spindle]

How could I do that sorry

[twin harness]

Go to your network settings, select advanced settings and then click on alternate Mac address then hit clear this will clear your network cache and restart your system. Sometimes hard wiring your Xbox with a cat 5 or 6 Ethernet cable can help aswell

[humble spindle]

Thank you ill try this once I finish my breakfast

[twin harness]

Oh wait what system are you on

I forgot to ask

[humble spindle]

Ughhhh how could I say sorry I havent been on xbox long

[twin harness]

Nah your good

[humble spindle]

Can u dm me